7. Tighten the exhaust clamp nut to 16 N·m (12 ft. lbs.) (Figure 6).
8. Lower the vehicle.
9. Start the engine and inspect for exhaust leaks. Repair exhaust leaks as
necessary.
10. Check the exhaust system for contact with the body panels. Make the necessary
adjustments, if needed.
11. If the rear fascia is not being replaced, reconnect the battery. If the rear fascia is
to be replaced, proceed to F. Inspect and Replace Rear Fascia.

F. Inspect and Replace Rear Fascia
NOTE: Inspect the original rear fascia for heat damage at the location of the
original muffler outlets. If damage is present, replace the rear fascia.
1. Disconnect the battery.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 13

Service Procedure [Continued]
2. Remove the rear
wheel
house
fasteners
and
wheelhouses
(Figure 8).

WHEEL HOUSE

Figure 8 – Rear Wheel House

3. Using a trim tool, release the clip retainers and remove the flares at the tops of
the wheel arches. Discard the old flare sections.

4. Remove the fascia
screws exposed
by removing the
flares on each side
of the vehicle
(Figure 9).

FASCIA SCREW

Figure 9 – Rear Fascia Screw

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& Chrome Exhaust

Page 14

Service Procedure [Continued]

5. Drill the rivets retaining the
fascia to the bracket on each
side of the vehicle (Figure 10).

FASCIA RIVET

Figure 10 – Fascia Rivet

6. Disconnect the fascia wire
harness connector (Figure 11).

HARNESS CONNECTOR

Figure 11 – Fascia Wire Harness
Connector

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Service Procedure [Continued]
7. Remove the four
lower
fasteners
(Figure 12).

LOWER FASCIA FASTENERS

Figure 12 – Lower Fascia Fasteners

8. Open the tailgate and
remove the fascia
screws
from
the
corners of the open
(Figure 13).

FASCIA SCREWS

Figure 13 – Fascia Screws

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& Chrome Exhaust

Page 16

Service Procedure [Continued]
9. Locate and remove the
fasteners that secure the
outer rear tail lamp
housings (Figure 14).

FASCIA SCREWS

Figure 14 – Outer Tail Lamp Screws

10. Pull the outboard side of
the lamp rearward far
enough to disengage the
two ball studs on the
back of the lamp housing
from
the
plastic
grommets in the lamp
opening of the body sheet
metal (Figure 15).

BALL STUDS

Figure 15 – Outer Tail Lamp Ball Studs

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& Chrome Exhaust

Page 17

Service Procedure [Continued]
11. Pull the lamps away from
the vehicle far enough to
access and disconnect the
body
wire
harness
connectors (Figure 16).

HARNESS CONNECTOR

Figure 16 – Harness Connector

12. Remove the lamp from
the vehicle.
13. Pull out on the fascia at the wheel house openings to disengage the fascia from
the retaining brackets.
14. With the help of an assistant, pull rearward to disengage the fascia from the rear
retaining brackets at the quarter panels and the retaining bracket under the tail
lights.
15. Working on a padded surface:
a) Disassemble old fascia
1. Remove the rear
obstacle detection
sensors
(if
equipped).
2. Remove
harness
clips (if equipped).
3. Remove flare from
fascia by releasing
the barbed fasteners
(Figure 17).
FLARE FASTENERS

Figure 17 – Flare Fasteners

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Page 18

Service Procedure [Continued]
4. Remove two star screws retaining the reflector (catch the reflector from
the front side).
5. Remove screws holding painted upper panel to fascia.
6. Remove fasteners
and tabs holding
HARNESS CONNECTOR
painted
upper
panel to fascia
(Figure 18).
7. Remove
the
painted
upper
panel from the
fascia.

Figure 18 – Upper Panel Fasteners

8. Remove the left,
right, and center
closeout panels at
the bottom of the
fascia. Use a trim
stick to aid in the
release of the
barbed fasteners
(Figure 19).
TRIM STICK

Figure 19 – Closeout Panel Removal

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Page 19

Service Procedure [Continued]
b) Assemble new fascia
1. Install the left,
right, and center
closeout panels at
the bottom of the
fascia. Press firmly
to seat all barbed
tabs (Figure 20).

Figure 20 – Seating Barbed Tabs

2.
3.
4.
5.

Install the painted upper panel from the fascia.
Install fasteners and tabs holding painted upper panel to fascia.
Install screws holding painted upper panel to fascia (Figure 18).
Install the reflectors from the front side of the fascia, and secure with
two star screws.
6. Install flare to fascia by aligning and seating the barbed fasteners (Figure
17).
7. Install harness clips (if equipped).
8. Install the rear obstacle detection sensors (if equipped).

16. With the help of an assistant install the new fascia to the vehicle.
17. Align the fascia with the retaining brackets at the tail lamp and wheelhouse
openings. Using firm pressure push in to engage. Repeat on the opposite side.
18. Install the outboard lamps to the vehicle.
19. Connect the body wire harness connector to the outboard lamps (Figure 16).
20. Push the outboard side of the lamps inward to engage the two ball studs on the
back of the lamp housings to the plastic grommets in the lamp openings of the
body sheet metal (Figure 15).

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& Chrome Exhaust

Page 20

Service Procedure [Continued]
21. Locate and install the screws that secure the outer rear tail lamp housings
(Figure 14).
22. Install the screws attaching the fascia to the quarter panels in the corners of the
hatch opening and behind the flares (Figure 9 and 13).
23. Align the barbed fasteners of the flares with the holes in the wheel arch, and
press the new flares into place.
24. Install the four fasteners that secure the rear fascia assembly to the underbody
(Figure 12).
25. Connect the fascia wire harness connector (Figure 11).
26. Install the wheelhouse splash shield screws and a new rivet on both sides of the
fascia (Figures 8 and 10).
27. Lower the vehicle and reconnect the battery.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 21

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Replace muffler assembly, all wheels and
22-W431-82
tires, update TPM sensor ID#, restore vehicle
configuration, and install tire placard overlays.

2.4 hours

Replace muffler assembly, all wheels and
22-W4-31-83
tires, update TPM sensor ID#, restore vehicle
configuration, install tire placard overlays,
replace rear fascia.

3.9 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
NOTE: If your dealer is not equipped with the proper tire equipment to
complete this recall, please refer to standard sublet procedure and sublet
LOPs to utilize in addition the recall specific LOPs listed above.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 22

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Tire Rub and Chrome Exhaust

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W43

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W43.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

We are recommending the following improvements be performed on certain [2020 (KL) Jeep
Cherokee] vehicles with the North Edition trim package or Upland North Edition trim
package.

WHY DOES MY VEHICLE NEED REPAIRS?
The wheel and tire package on your vehicle may cause a rubbing noise and not clear the
wheel liners properly. The chrome exhaust tips may be missing. This leaves the vehicle
without trim it was ordered with.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace all wheels and tires, and the muffler. A tire placard overlay must also be applied.
If damaged by the missing exhaust tips, the rear fascia will also be replaced. The estimated
repair time is four hours. In addition, your dealer will require your vehicle for proper checkin, preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.