BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace
what was drained. When using the concentrate, at 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Consequential Repair
When additional work and/or part replacements are required as a direct result of the issue described in this
Service Information bulletin, claim these items under the under the defect code listed above together with
the corresponding labor operations (including any additional diagnosis) listed in AIR if applicable.
Please explain the reason for this consequential repair work (the why and what) on the repair order and in
the claim comments section.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement
for qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion
criteria that applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico),

Copyright ©2022 BMW of North America, Inc.
5/6

6/1/22, 9:23 AM

01 01 21_N63R ENGINE THERMOSTAT: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES

please have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following
reference:

B-ELWR Engine Thermostat N63R 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR Engine Thermostat N63R 15Y150M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

QUESTIONS REGARDING THIS BULLETIN
Technical
inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
Submit an IDS ticket to the Parts Department

Supporting Materials
picture_as_pdf B010121 Customer Letter.pdf

Copyright ©2022 BMW of North America, Inc.
6/6

47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS

019352-T1-P1-000076
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Sample
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November 2021

Dear BMW Owner/Lessee:

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This “Important Limited Warranty Information,” effective with the date listed above, applies to
the BMW model with the Vehicle Identification Number (VIN) of WBAJB9C59JB12345.

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BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•

Engine Coolant Thermostat

•

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On the above-referenced vehicle to:

15 years/150,000 miles, as determined by your vehicle’s original in-service date.

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This “component-specific” limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is a notice of a “limited warranty extension.” It is not a notice of a Recall or Service
Action.

Company
BMW of North America, LLC
BMW GroupCompany
Company
BMW of North America, LLC
BMW
Group Company
Mailing
Address
PO Box 1227
Mailing
Address
Westwood,
NJ
PO
Box 1227
07675-1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Company

Website
Company
www.bmwusa.com
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Mailing Address
Mailing Address
Telephone

If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment.
Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to determine
if this extended limited warranty coverage applies. After vehicle inspection and diagnosis, eligible
repair work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this limited warranty extension. This exclusion also applies to repairs, including consequential, that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELW 2021 N63R Engine Thermostat 15Y150M

Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC

November 2021
VIN WBAJB9C59JB012345

For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitation criteria that applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
Repairs That Do Not Qualify for Reimbursement

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Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs, including consequential, that were performed using non-genuine BMW parts and/or used
passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies

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If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:

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Covered Component Code
B-ELWR Engine Thermostat N63R 15Y150M

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To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Engine Thermostat N63R 15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

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B-ELWR 2021 N63R Engine Thermostat 15Y150M

Engine Coolant Thermostat: Limited Warranty Extension to15 Years/150,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address, and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:

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Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*

Proof of Payment

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*For repair orders containing multiple repair line items, reimbursement consideration will only be given
to those line-item expenses that are directly related to the specific repair that is now covered by this
extended limited warranty.

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Please provide a copy of at least one of the following items as valid proof of payment:

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Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?

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B-ELWR 2021 N63R Engine Thermostat 15Y150M

Engine Coolant Thermostat: Limited Warranty Extension to 15 Years/150,000 Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this component-specific Limited Warranty Extension?
E-Series
G11
G12
G12
G12
G30

MY
2018
2018
2018
2018
2018

Model Description
750i xDrive Sedan
750Li Sedan
750Li xDrive Sedan
ALPINA B7 xDrive
M550i xDrive Sedan

Engine
N63R
N63R
N63R
N63R
N63R

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2. What is the specific issue with the engine coolant thermostat?
Over time, the electronically controlled engine coolant thermostat, either electrically and/or
mechanically, to may fail to properly activate.

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3. How does this affect my vehicle?
Should an engine thermostat operational malfunction occur, your vehicle will store the
corresponding fault codes that will be generated, and the Malfunction Indicator Lamp (MIL) will
illuminate.

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Additionally, there could be a loss of engine coolant and/or an issue with the engine’s operating
temperature. In these situations, the low coolant level, and/or engine temperature indicator lamps,
and the corresponding Check Control Messages (CCMs) will also display.

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4. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
5. How will my vehicle be repaired?
If it is determined that due to a defect in materials or workmanship your vehicle’s engine coolant
thermostat is causing the issue described above, it will be replaced free of charge under the terms
of this 15 year/150,000-mile extended limited warranty coverage.

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B-ELWR 2021 N63R Engine Thermostat 15Y150M