Service Bulletin

Bulletin No.:

22-NA-070

Date:

June, 2022

INFORMATION
Subject:

Brand:
Buick
Cadillac
Chevrolet
GMC

Information on Certified Service Mobile Toolbox Application (CSMT) Replacement
Parts Traceability (RPT)
Model:
GM
Passenger
Cars and
Trucks

Model Year:

VIN:

from

to

from

to

2015

2023

—

—

Involved Region or Country

Transmission:

—

—

North America

Replacement Parts Traceability (RPT) Process
Overview and Introduction:
The General Motors Replacement Parts Traceability
(RPT) process is a method to aid in tracking certain part
replacements on a vehicle. By using the Certified
Service Mobile Toolbox Application (CSMT) Replacement Parts Traceability (RPT) function, the
dealer will scan the VIN of the vehicle and the barcode/
QR code of the new part being installed on the vehicle.
Once submitted, this information will then be stored in a
database where key stakeholders will be able to
reference replaced parts for future use.
By using the Replacement Part Traceability function of
the CSMT app, General Motors will be able to know
exactly which parts are on a vehicle, even after a
service part replacement.
Note: Not every part replacement part will need to be
scanned using the CSMT app. If the situation arises
that General Motors would like to trace the replacement
part, the documentation (Bulletin/Field Action/Recall)
will make note that the technician must use the
Replacement Part Traceability (RPT) function.
Fundamental Steps of Replacement Part
Traceability:
1. Dealer will receive communication to document
specific issue/part serial numbers. This will most
commonly be through a bulletin, field action, or
recall.
2. The technician will use CSMT to scan the VIN of
the vehicle and the dealer-installed part serial
number/barcode. The technician will then submit
the information through the CSMT application.
3. Data is sent to General Motors Database where
VIN and part serial number will be stored for
potential future use.

Copyright 2022 General Motors LLC. All Rights Reserved.

Engine:

Technician Steps to submit a Replacement Part
Traceability:
1. Dealers receives Communication to Document
Specific Issues/Part Serial Numbers
2. Dealer Service Tech uses CSMT App (RPT) to
Scan VIN and Part Serial Number, completes and
submit request

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1. CSMT - Log into RPT
2. Scan Buttons - (1) Scan VIN: can be scanned
thought the windshield or the QR barcode on the
door jam (2) Scan Part Traceability Number
bar code

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June, 2022

3. VIN Validate - Once the information fields are
populated, check and validate/select proper VIN
4. Complete and Submit - SUBMIT to complete/
send email
Common Terms:
To become familiar with the terminology, review the
common terms below and their respective meanings:
• RPT = Replacement Part Traceability
• CSMT = Certified Service Mobile Toolbox
• Service Agent = Retailer / Dealer / Dealership

Bulletin No.: 22-NA-070

Information for Dealer (Service
Technician, Service Manager, Parts
Manager, Part Advisor, etc.) on how to
complete a Replacement Part
Traceability (RPT) submission

CSMT Scan Requirements
The scans required for the RPT Process will be:
• The VIN of the vehicle the replacement part is
being installed on
• The replacement part serial number/barcode

Downloading the Certified Service
Mobile Toolbox Application (CSMT)
If you need to install the CSMT app, it is free and
available for use on Apple iPhones using iOS 13.6 or
higher and Android operating devices using version 8.1
or higher. Depending on your phone and software
version on your phone, the screens may look a little
different. Although optimized for phone use, the app
can be used on tablets as well. The app can be found
and downloaded from the Google Play Store (Android
phone and tablets) and the Apple App Store (Apple
phone and tablets). Please note that with the large
variety of phones and operating systems, not all
functionalities will appear/operate the same on all
devices.
1. You must have an E-mail application on your
phone.

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1. When you first load the CSMT app, you will be
asked to use your GlobalConnect ID and
password to log in. Once logged in, you will need
to fill in your profile.
2. Once a profile has been created, you will enter the
CSMT application.

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6015194

2. You can find the application in the Play Store and
in the Apple App Store by searching for “Certified
Service Mobile Toolbox.”
3. Download and install the CSMT app on your
device.

3. To view the side bar menu, use the three bars in
the top left corner. From here, you will select RPT
(Replacement Part Traceability).

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June, 2022

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4. After selecting RPT, you will be brought to a new
screen that will have fields for you to fill out via the
camera scan tool (manual entry via the keyboard is
also an acceptable way of completing the fields).
By using the scan buttons, the camera will
automatically open within the application to allow
the VIN and Traceability Number to be scanned.

4.1. VIN Scan: VIN Scan has the option of
scanning the VIN text through the windshield
or the QR barcode on the door jam. Select the
appropriate option. Once scanned, a prompt
will appear, and you must confirm that this is
the vehicle the new part is being installed on.
Use the red brackets to aim camera towards
the VIN or QR barcode.

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4.2. Part Traceability Number Scan: Scan the Part
Traceability Number QR code/bar code. If
scanned correctly, Part Number, VPPS, and
DUNS should auto populate for the user. Use
the red brackets to aim the camera towards
the QR barcode.

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June, 2022

Bulletin No.: 22-NA-070

6103370

Note: If the scan function is having a difficult time
scanning the VIN and/or Traceability Number, move the
camera closer/further to give better chance of
scanning.

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6. After confirming that is the correct VIN, the
information can be reviewed and submitted.

4.3. If the scan function is not cooperating on your
device, you can enter the information
manually. Please refer to the example below
regarding which numbers correspond to
which field in the picture above.
From the recall example photo:
Part Number: 7503881C91
VPPS: 4770101000000R
DUNS: 74040
Traceability Number: 21221258RH006120

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5. Once all information is completed, click the
validate button. A new prompt will appear where
you must confirm that the VIN is correct for the
vehicle you are installing the new part on.

Bulletin No.: 22-NA-070

June, 2022

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Note: If you are submitting with an Apple device, you
must have an email associated in the Apple email
application. After selecting the submit button, an
automated email will populate (within the Apple mail
application) with the appropriate information. Please
send the email to complete the RPT process. To
confirm the email has been sent, please review your
email outbox, and look for an email that is sent to
“[email protected].”
If you are submitting with an Android Device, you
must select which email application you want to
use (Outlook, Gmail, etc.). After selecting the
appropriate email application, an email should auto
populate with the appropriate information. Please
send the email to complete the RPT process. To
confirm the email has been sent, please review
your email outbox, and look for an email that is
sent to “[email protected].”

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7. Submitting a RPT happens through the user’s
email application. After selecting the submit button,
an automated email will populate with the
appropriate information. Please send the email to
complete the RPT process.
Note: On some devices, you may have to choose
which email client you would like to use (Gmail,
Outlook, Apple Mail, etc.).
Important: If there are multiple new parts being
installed, the documentation and instructions will inform
the technician to scan the appropriate parts.
To scan multiple parts for RPT:
• Technician will scan the VIN and scan first new
part (barcode or QR code) and submit completely
(send email).
• Scan the VIN again and scan second new part
(barcode or QR code) and submit completely
again (send additional email).
• Repeat as required.

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June, 2022

Frequently Asked Questions
Q1. Will Replacement Part Traceability be required
for every part replacement on the vehicle?
A1. No, Replacement Part Traceability will be used for
critical replaced parts and the technician will be
instructed to complete a RPT submission.
Q2. How will I know that I need to use the
Replacement Part Traceability function of the CSMT
application?
A2. There will be information within the part
replacement documentation (bulletin, field action or
recall) that will instruct you to complete a Replacement
Part Traceability submission.
Q3. What if nobody in the service department has
downloaded the CSMT app?
A3. The CSMT app is used as part of several required
processes. Each dealer must ensure that team
members have access to the CSMT app through a
compatible device.
Q4. Who can use CSMT Replacement Part
Traceability (RPT) and fulfill a Replacement Part
Traceability submission?
A4. Parts Managers, Parts Counter Person, Technician,
Technician Apprentice, and Service Managers
Q5. What if the new replacement part does not have
a traceability number?
A5. Stakeholders within General Motors will ensure that
there will be a traceability number which can be
scanned on the replacement part if we ask for a RPT
submission.
Q6. What if multiple replacement parts need to
have RPT.

Bulletin No.: 22-NA-070

A6. If more than one part is being replaced, the
instructions in the bulletin will include details to scan
the first part and submit the RPT; Then continue to the
second part and submit an RPT.
Q7. How can I confirm that the RPT has submitted
successfully?
7A. The user can look in their sent folder within their
email application on their device. There should be an
email being sent to [email protected].
Q8. Do I still need to document the traceability
number on the job card if I complete an RPT?
A8. No, you do not need to document the traceability
number on the job card if you have submitted the RPT
for that transaction. If your DMS is requiring you to still
input the serial number in the transaction, please reach
out to your DMS representative.
Q9. What do I do if the traceability number will
not scan?
A9. If you are having a difficult time scanning the
traceability number, please center ONLY the QR code
portion of the label within the red brackets.
Q10. What should I do if I submitted incorrect
information when completing an RPT?
A10. If you submitted incorrect information when
completing an RPT, please resubmit using the correct
information.
Technical Support for the CSMT App:
• For U.S.: Please reach out to the GlobalConnect
Helpdesk at 888-337-1010, prompt 1, sub
prompt 2
• For Canada: Please reach out to the Dealer
Support Services phone number 1-800-265-0573.
Language prompts: 1- English, 2- French

Version

3

Modified

Released March 30, 2022
April 20, 2022 – Updated information throughout the bulletin, including adding step 7.
June 24, 2022 – Added the 2023 Model Year, a picture above steps 4.2 and 4.3, another
picture and a Note under step 6 and Q7-Q10 under Frequently Asked Questions.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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