UPDATE PRIOR TO SALE
NOTICE
Subject:

Global Service Action
Number: N691 UPS2622-1B

Publication No.: N691 UPS2622-1B

Car Configuration File (CCF) Update

Model: Discovery (LR)
Model Year: 2023
Model: Defender (LE)
Model Year: 2023
Date of Issue: 21 June 2022
Expiry Date: 21 June 2023

To:

Jaguar Land Rover (JLR) North America, LLC - USA and Canada

For the
Attention
of:

The approved JLR retailer/authorized repairer

Related
North America: Quarantine in retailer/authorized repairer or applicable NSC location
Information:
NOTE: The information in this campaign is intended for use by trained, professional technicians with the
knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an
authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for one year only. Repairs must be completed prior to the expiry date at the top of
this campaign
This campaign does not apply to any vehicles already registered and in use, either with the
retailer/authorized repairer, or customer. Any vehicle already in use may continue to be driven and any
repair instructions will be communicated through a separate campaign
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2023 model year Land Rover Discovery and Defender vehicles have been manufactured with an incorrect specification Car
Configuration File (CCF).
ACTION TO BE TAKEN
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
This campaign directs retailers/authorized repairers to quarantine any unsold and affected vehicles within the above vehicle range.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully completed.
Check the Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The
Warranty Portal will be updated to reflect only those vehicles affected.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
"JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles.
JLR have advised us that there is an upgrade to be completed on your vehicle and have instructed us to complete this action prior to
handing the vehicle over to you. JLR apologize that this upgrade may delay the delivery of your new vehicle but are committed to
make sure customers benefit from the very latest technology to make sure your ownership experience is the best possible."
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle, this is at your discretion.

RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and retailers with regards to the launch of any Update Prior to Sale
(UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, please contact the Customer Experience Center (CEC) in the first instance for help and support.

Yours faithfully
Stephen Oldham
Customer Service Quality - Senior Manager

SERVICE INSTRUCTION - N691 UPS2622-1B
NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do
the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper
vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Jaguar Land Rover (JLR) retailer/authorized repairer, do
not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies
to a specific vehicle.

SROs
Description

SRO

Time

Car Configuration File (CCF) update

85.86.47 0.2

Drive in/drive out

02.02.02 0.2

NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N691 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option

Description

SRO

Time

N691

A

CCF update

85.86.47 0.2

N691

B

CCF update
85.86.47 0.2
Drive in/drive out 02.02.02 0.2

NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Table of Contents
REMOVAL AND INSTALLATION: TRAINING MATERIAL - TOPIx CLOUD DIAGNOSTICS
REMOVAL AND INSTALLATION: DIAGNOSTIC INSTRUCTION - USING TOPIx CLOUD DIAGNOSTICS

TRAINING MATERIAL - TOPIX CLOUD DIAGNOSTICS
1. For further assistance using TOPIx Cloud Diagnostics, refer to the below
training material, which is located on the Jaguar and Land Rover Excellence
websites.
QDMX01932: Diagnostic Device Agent Installation
QDMX02118: Diagnostics Tool Capability
QDMX02216: Running an Application
QDMX02401: Service and Pre-Delivery Inspection (PDI), Module
Programing
QDMX02403: Fault and Breakdown
QDM102757: Data logging POC systems and repair
QDM102654: TOPIx Cloud Enhancements: Service and PDI, Module
Programing.

DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE: Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
3.
NOTE: Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
4. Update the CCF 5.
NOTE: If required.
Select the link to enable transit mode.
6.
NOTE: If required.
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.