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SI B01 01 16
Warranties

June 2017
Technical Service

N20 Engine Coolant Thermostat: Limited Warranty Extension to
10 Years/120,000 Miles
This Service Information bulletin replaces SI B11 01 17 dated
March 2016
What’s New:
• The MY 2013 and 2014 E84 (X1), MY 2012 and 2013 E89 (Z4),
MY 2014 F22 (228i Coupe) and the MY 2013 and 2014 F25 (X3)
have been added to this updated bulletin release, dated June
2017.
New information provided by this revision is preceded by this symbol

.

MODEL
E84 (X1 sDrive28i)
Model Years 2013
and 2014 produced
from 6/8/2012 to
2/27/2014

E84 (X1 xDrive28i)
Model Years 2013
and 2014 produced
from 6/13/2012 to
2/27/2014

E89 (Z4 sDrive28i
Roadster) Model Years
2012, 2013 and 2014
produced from 8/11/2011
to 2/26/2014

F25 (X3 xDrive28i)
Model Years 2013
and 2014 produced
from 3/3/2012 to
3/31/2014

F30 (320i Sedan)
Model Years 2013
and 2014 produced
from 2/28/2013 to
3/31/2014

F30 (320i xDrive Sedan)
Model Years 2013 and
2014 produced from
2/26/2013 to 3/31/2014

F30 (328i xDrive
Sedan) Model
Years 2013 and
2014 produced from
11/23/2011 to
3/29/2014

F31 (328i xDrive
Sports Wagon) Model F32 (428i Coupe) Model
Year 2014 produced Year 2014 produced from
from 12/05/2012 to
6/27/2013 to 3/31/2014
3/29/2014

F33 (428i xDrive
Convertible) Model
Year 2014
produced from
7/17/2013 to
3/31/2014

F34 (328i xDrive
Gran Turismo) Model
Year 2014 produced
from 6/12/2013 to
3/31/2014

F22 (228i Coupe) Model
Year 2014 produced from
7/10/2013 to 6/28/2014

F30 (328i Sedan) Model
Years 2012, 2013 and
2014 produced from
10/19/2011 to 3/31/2014

F32 (428i xDrive Coupe)
Model Year 2014
produced from 3/13/2013
to 3/28/2014

With the N20 engine

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Attention: The “Model” information above is for informational purposes only, it is not the only deciding
factor
To determination vehicle eligibility and that this coverage applies, always perform a VIN-specific DCSnet
Warranty Inquiry first.
Please refer to the “Eligible Vehicles” section of this bulletin for further details.

INFORMATION
For the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty
for the engine’s coolant thermostat to:
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10 years/120,000 miles as determined by the vehicle’s original in-service date

z

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Item #1: This “component-specific” limited warranty extension
applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a
Recall or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter – VIN and Component-specific Warranty Extension
Even though this is NOT a Recall, BMW NA sent VIN-specific customer notification letters release.
ELIGIBLE BMW VEHICLES
To assist you in identifying those vehicles that have this “component-specific” extended limited
warranty coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Componentspecific “Vehicle Comment” shown below:

BMW NA has extended the limited warranty for the engine coolant thermostat on this vehicle
to 10 years/120,000 miles as determined from the original in-service date. This componentspecific limited warranty extension is subject to all the applicable vehicle and coverage
eligibility requirements, exclusions and limitations that apply to the BMW New Vehicle
Limited Warranty for Passenger Cars and Light Trucks. Please see SI B01 01 16
For this vehicle, the engine coolant thermostat limited warranty for defects in materials or
workmanship has been extended to 10 year/120,000 mile as determined from the original in-

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service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks. Please see SI B01 01 16 (DC 11 53 90 75 00).

Note: The MY 2013 and 2014 E84 (X1), MY 2012 and 2013 E89 (Z4), MY 2014 F22 (228i
Coupe) and the MY 2013 and 2014 F25 (X3) have been added to this bulletin (May 2017).
Before performing a repair and submitting a claim, first confirm that the vehicle has the above “Notice of Limited
Warranty Extension” in the DCSnet Warranty Inquiry “Vehicle Comments” section.
The “model year” production start (SOP) and end date (EOP) for a specific “model variant” within a
“Series” will vary, please do not use a vehicle’s production date as the sole determent for this
coverage.
If you have related eligibility and/or coverage questions, please send an e-mail with the VIN(s) and your
questions to the appropriate regional “questions” e-mail address prior to performing any repairs.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.
z

Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.

z

“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.

z

Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.

Bulk Materials

Part Number

Description

Quantity

82 14 1 467 704

Antifreeze (One Gallon)

Sublet, see below

WARRANTY INFORMATION
The engine coolant thermostat component-specific limited warranty extension to 10 years/120,000
miles applies to “eligible US-specification BMW vehicles” that are registered, operated and have their covered
repair performed by an authorized BMW center in the United States (including Puerto Rico).
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program
or any BMW Group Vehicle Service Contract that applies to the vehicle.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
Should the engine coolant thermostat fail again, this component is covered by the remaining portion of the

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extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.

Defect Code:

1153907500

With Fault Code Stored/MIL (Check Engine) Illuminated

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test” (with vehicle
diagnosis system – checking faults)

Refer to KSD2

Connect an approved battery charger/power
supply (indicated in KSD2 as “Charging
battery”)

Work time (WT)

Performing vehicle diagnosis – test module

Refer to KSD2

Removing and installing/replacing coolant
thermostat

Refer to KSD2

Removing and installing/replacing coolant
thermostat (Coolant already drained to
perform another repair)

And:
61 21 528
And:
61 00 006
And:
11 53 500
Or:
11 53 700

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
Or:
External Leak

Labor Operation:

Labor Allowance:

Description:

17 00 009

Refer to KSD2

Checking cooling system for leaks

And:

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11 53 500

Refer to KSD2

Removing and installing/replacing coolant
thermostat

Refer to KSD2

Removing and installing/replacing coolant
thermostat (Coolant already drained to
perform another repair)

Or:
11 53 700

If you are using a Main labor code for another repair, use the Plus code labor operation 17 00 509 instead.
Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
And:
Sublet – Bulk Materials

Sublet Code 4

See sublet
reimbursement
calculation below

Reimbursement for replacing the drained quantity of
antifreeze/coolant (Bulk container reference P/N 82
14 1 467 704, one gallon container). Please do not
use this part number for claim submission.

Sublet calculation: BMW antifreeze/coolant (Bulk container reference P/N 82 14 1 467 704) for replacing the
drained quantity (50/50 mixture) at dealer net plus handling.
Enter this material cost in sublet and itemize the amount on the repair order in the claim comment section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
For the “Models” listed above and under this extended limited warranty, BMW of North America, LLC (“BMW
NA”) will provide reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle
prior to the release of this component-specific limited warranty extension.

Note: The MY 2013 and 2014 E84 (X1), MY 2012 and 2013 E89 (Z4), MY 2014 F22 (228i
Coupe) and the MY 2013 and 2014 F25 (X3) have been added to this bulletin (May 2017)
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or light
truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:
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B-ELWR 2016 Engine Coolant Thermostat 10Y120M

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Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website and attached sample customer letter provides information as to “what” documentation is needed to
be supplied to support a prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below
BMW Customer Reimbursement Center
Attention: B-ELWR 2016 Engine Coolant Thermostat 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
**Updated Friday, June 16, 2017**

ATTACHMENTS
View PDF attachment B010116 Customer Letter TSTAT_Draft.
[ Copyright ©2017 BMW of North America, Inc. ]

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