NHTSA ID Number: 10214878
Manufacturer Communication Number: TSB 22-2254
TSB/Document Date: 2022-07-01
Summary
Some 2019-2020 Edge/F-150/Fusion/Continental
/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
Ss
TECHNICAL SERVICE BULLETIN 22-2254
SYNC 3 - Various SYNC Symptoms, SYNC Screen Flicker, Echo/Robotic 28 June 2022
Voice Concerns, Temperature Not Displayed In Pop Up Screen
This bulletin supersedes 22-2225,
Model:
Ford
2021 Bronco Sport
2020-2021 EcoSport
2019-2020 Edge
2020-2021 Escape
2020-2021 Expedition
2020-2022 Explorer
2019-2020 F-150
2020-2021 F-Super Duty
2019-2020 Fusion
2019-2021 Mustang
2019-2021 Ranger
2019-2021 Transit Connect
Lincoln
2020-2022 Aviator
2019-2020 Continental
2020-2021 Corsair
2019-2020 MKZ
2019-2020 Nautilus
2020-2021 Navigator
Summary
This article supersedes TSB 22-2225 to update the Service Procedure.
Issue: Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit
Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco
Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related
concerns including but not limited to:
* Sirius audio not functioning properly after a key cycle with active subscription
+ Presets not responding or indicating properly
+ Intermittent audio echo/robotic voice heard during a Bluetooth phone call
+ Wi-Fi connection message pop-up every key cycle
+ Frozen unresponsive touchscreen
* Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
+ Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles
only)
+ Inoperative infotainment applications
+ Poor/no AppLink function
+ Apple CarPlay not launching on connection or a black screen when connected
+ Voice prompts that skip or have short pauses while directions are being provided
* Sirius Travel Link™ not working properly with active subscription
+ Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
+ Blank screen or frozen screen
+ System states "In Michigan" when trying to select a Point Of Interest (POI) on the navigation system
+ System scrolls through FM presets on screen when listening to Bluetooth or when on Android
Auto/CarPlay
* Climate control features missing after previous update
+ Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021
Aviator/Navigator only)
+ SYNC Screen Flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)
This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the
accessory protocol interface module (APIM) software.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
* One of the following vehicle lines:
- 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
- 2019-2021 Mustang/Ranger/Transit Connect
- 2020-2021 EcoSport/Escape/Expedition/F-Super Duty/Corsair/Navigator
- 2021 Bronco Sport
- 2020-2022 Explorer/Aviator
+ Equipped with SYNC 3
+ At least one of the following infotainment concerns:
- Sirius audio not functioning properly after a key cycle with active subscription
- Presets not responding or indicating properly
- Intermittent audio echo/robotic voice heard during a Bluetooth phone call
- Wi-Fi connection message pop-up every key cycle
- Frozen unresponsive touchscreen
- Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
- Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles
only)
- Inoperative infotainment applications
- Poor/no AppLink function
- Apple CarPlay not launching on connection or a black screen when connected
- Voice prompts that skip or have short pauses while directions are being provided
- Sirius Travel Link™ not working properly with active subscription
- Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
- Blank screen or frozen screen
- System states "In Michigan” when trying to select a point of interest (POI) on the navigation system
- System scrolls through FM presets on screen when listening to Bluetooth or when on Android
Auto/CarPlay
- Climate control features missing after previous update
- Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-
2021 Aviator/Navigator only)
- SYNC Screen Flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)
Special Tool(s)
SYNC 3 Universal Thumb Drive
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
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TSB/Document ID: TSB 22-2254
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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