Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: Trailer Hitch Activation Error FFP0510E Hotfix
Instructions

Number: AOS-22-15
Date: June 24, 2022

Important:
We recommend installation of this hotfix on one diagnostic device ONLY. Hotfix must
be removed immediately after performing the procedure.

1.0 – Introduction
Currently there is an issue trying to activate the tow bar, rear camera, etc. components with the “SVM –
activations” test plan using ODIS version 2.28.3 and 2.28.4. A future ODIS Service Diagnostic Content
version update will include this hotfix.
Both hotfix versions are provided below.
!! The Hotfix must be removed after performing the diagnostic procedure. !!

2.0 – Prerequisite
Audi ODIS Service Diagnostic Content version 2.28.3 or 2.28.4 must be installed.
To confirm the installed diagnostic content version in ODIS Service, go to: Info > Versions.

3.0 – Download Hotfix
1. Open Internet Explorer on the diagnostic device and logon to AccessAudi.com > ServiceNet.
2. Navigate through Vehicle Diagnostics > Offboard Diagnostic Information System Service >
Hotfixes/software.
3. Click the corresponding Trailer Hitch Activation Error FFP0510E Hotfix.zip file (2.28.3 or 2.28.4)
and Save it to your Windows desktop.
4. Close Internet Explorer.
5. Browse to the desktop and double-click the
zip file to open it.
6. Right click the file name and select Copy:

© 2022 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
7. Right click anywhere on the Windows desktop and select Paste. This file icon must appear on the
desktop:

4.0 – Install Hotfix into ODIS Service
1. Open ODIS Service (“Run as Administrator”)

2. Expand the Data submenu and click Download (under Hotfix):

3. Click Continue:

(cont.)

© 2022 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
4. A Directory Selection box will appear. Browse to and highlight the Hotfix file, then click Select
folder:

5. Click OK:

6. Perform the diagnostic procedure.

Important:
The Hotfix must be removed after performing the procedure. Failure to do so will
cause other vehicle diagnostics sessions to malfunction.
(cont.)
© 2022 Audi of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5.0 – Uninstall the Hotfix from ODIS Service
1. Select Delete (under Hotfix), then Continue:

2. Click OK and close ODIS Service:

Please contact Diagnostic Tester Software Support by
phone at 888-896-1298 or email softwaresupport@vw.com
with any questions or concerns.

© 2022 Audi of America, Inc.

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.