Release Date

Technical Service Bulletin

06/16/2022

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)

Applicable Vehicles

Country

Beginning
Model Year

Ending
Model Year

Vehicle

Vehicle Count

USA
CAN

2022
2022

2022
2022

E‐TRON GT
E‐TRON GT

1,039
215

Revision History
Revision

Date

Purpose

1

June 16, 2022

Original publication

Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria

Technical Background

01

The vehicle’s high-voltage system cannot be restarted after under-voltage has occurred in the 12 Volt
electrical system (drained battery, e.g. as a result of showroom use) due to an unfavorable software
configuration.

02

Vibrations may occur in the head-up display due to an unfavorable software configuration for controlling
the step motor. The visible area of the head-up display may be restricted as a result.

Remedy
Criteria

Remedy

01

Update Hybrid Battery Management Control Module (-J840-) software

02

Update Head-Up-Display Control Module (-J898-) software

This Update is in effect until removed.
Vehicle must meet all of the following criteria:
 Procedure is valid only for vehicles that show the 93O8 code in the ELSA Campaign/Action Information screen
on the day of repair.
 Vehicle must be within the New Vehicle Limited Warranty.
 Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
 Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 1 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)

Service
NOTE:


ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.



If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.



ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.



Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.



Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.



Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 2 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)


All Safety Recalls must be completed prior
to completing this campaign.



See Section 01 for Criteria 01 Repairs



See Section 02 for Criteria 02 Repairs
NOTE

Some vehicles are assigned both criteria 01 and
criteria 02. Each flash must be carried out on a
separate GFF Flash session.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 3 of 18

06/16/2022

Release Date

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)
General SVM Procedure Notes for all Repairs
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.


Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).


DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash
to take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

TIP
As a best practice, customer presets should be documented prior to performing any update in the event these
settings are lost during the update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 4 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)
NOTE


All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.



If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before
beginning this operation. ODIS “Hot-Fix” patches may affect the update process.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 5 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)
Section 01 – Criteria 01 Repair Instructions


Criteria 01 repair overview:
o

De-energize HV system

o

Communication path = DOiP

o

Update module via Flash

o

Re-energize HV system

DANGER
An Audi high-voltage technician (HVT) or an Audi
high-voltage expert (HVE) must de-energize the
high-voltage system.


Ensure that a high-voltage charger is not
connected to the vehcile.



De-energize high-voltage system:
o

Select and perform the “High-voltage
system, de-energize (BEV)” test plan
.

o

Follow all of the test plan steps until
the
high-voltage
system
is
successfully de-energized.



Open the hood.



Open the battery cover.



Attach a battery charger capable of
minimum 90 Amp continuous supply to the
vehicle’s 12V battery or underhood charging
posts.
NOTE

When connecting the charger directly to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 6 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)


Switch on the hazard warning lights.

CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.


Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.



Start the ODIS program.



Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o

If the Bluetooth or WiFi symbol is
shown,
then
disconnect
the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.

CRITICAL REPAIR STEPS

STOP!
Changing the communication path to “Only allow
DoIP communication” MUST be performed to
ensure consistent success of this software update.
The software update will fail if these steps are not
followed.
As stated in the Note on the scan tool, “This
selection field only applies for the diagnostic
session that follows. When the current diagnostic
session ends, the setting will be reset to “Automatic
detection.”
When connecting to a different vehicle or
initiating a new diagnostic session this step
must be performed again.


From the home screen of the scan tool,
select “Admin.”

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 7 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)



From the “General” tab , select
“GFF Process” .



From the “Communication path selection,”
select “Only allow DoIP communication”
.



Select “Save” .
NOTE

As stated in the Note on the scan tool, “This
selection field only applies for the diagnostic
session that follows. When the current diagnostic
session ends, the setting will be reset to “Automatic
detection.”
When connecting to a different vehicle or
initiating a new diagnostic session this step
must be performed again.



Select “Yes” when prompted, “Do you really
want to save?”



Return to the home screen of the scan tool.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 8 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)



From the home screen of the scan tool
highlight “Flash” .



Follow the on-screen prompts.
NOTE

Operating mode “Flash” must be used. Performing
this software update using “Diagnosis” (Guided
Fault Finding) could result in non-payment of the
claim.



Select “Starting Flashing” and follow the onscreen prompts.



Select “No RO”.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada All Rights Reserved.
June, 2022

93O8 Page 9 of 18

Release Date

06/16/2022

Technical Service Bulletin

93O8 UPDATE
Service Package for Audi e-tron GT – (NVLW)

