Technical Service Bulletin
90 Instrument cluster: call cannot be ended via the steering wheel button, Amazon Music symbol is not fully visible
90 22 72 2067331/1 June 16, 2022.

Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q3

2022

All

Digital Instrument Cluster

Condition
Customer states:
• Occasionally, a phone call cannot be ended by using the multi-function steering wheel buttons.
• It is always possible to end the call via the MMI.
• When using Amazon Music, the Amazon Music symbol on the instrument cluster screen is sporadically not
completely visible.
• This complaint resolves itself with a bus sleep cycle.
Workshop findings:
• No relevant DTCs are stored.
• Both complaints occur sporadically and may not be reproducible in the workshop.

Technical Background
A software-related issue may cause the complaints listed above.

Production Solution
Page 1 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Improved instrument cluster software implemented in production.

Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the Instrument Cluster –J285- (Diag. addr. 0017) using the SVM action code as listed in the table below,
if necessary:

Model

Old Software

Old

New Software

New Software

SVM Code

Part Number

Software

Part Number

Version

Input

Version

(or higher)

(or higher)

83A920700E
A3

83A920700E

83A920704D

6170

83A920800E

83A920704D

6181

17A044

83A920800E

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9025

Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Damage Code:

0039

Labor Operations:

Software Update (Includes checking for

0151 0000

DTCs)

Time stated on
the diagnostic
protocol (Max
125 TU)

Diagnostic Time:

Claim Comment:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2067331/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2067331) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any

Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.