Emissions Recall
Code: 20CQ
Subject
Release Date

EVAP Purge Valve with Hose Assembly
June 22, 2022

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
CAN

2019
2019

2019
2019

JETTA
JETTA

Affected Vehicles

Vehicle
Count
4,305
246

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The EVAP purge valve with hose assembly installed in affected vehicles during service has not
been tested or homologated with the current Engine Control Module (ECM) software. This issue
has no impact to tailpipe or evaporative emissions.
Install new EVAP purge valve with hose assembly.
On or about June 22, 2022 the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2022. Owner letter examples are included in this
bulletin for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 1 of 22

Parts Information
Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:
 US Dealers - use AVA
 CAN Dealers - contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)

Criteria

X1

Part Number

P.O.C. Part Description

Ordering Method
(see description above)

1

04E-133-366-HK

HOSE

VIN to Order

1

04E-133-723-FF

FUEL LINE

VIN to Order

4

036-129-717-E

GASKET

Free Order

1

N -909-865-01

CLIP

Free Order

1

WHT-003-247

WASHER

Free Order

1

WHT-001-386

GASKET

Free Order

3

WHT-000-729-A

BOLT

Free Order

See ETKA/ELSA

COOLANT

See Parts on Command

Quantity

Up to 8 L
NOTE

The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 2 of 22

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type

20CQ
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark HOSE* as causal part
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

X1
Remove intake manifold and replace EVAP hose with purge valve

LABOR
Labor Op

Time Units

2022 55 99

180

Description
Replace EVAP hose with purge valve

Add the following labor operation ONLY if MIL was on and faults were stored for EVAP
leaks:
0150 00 00

Time stated on
diagnostic protocol
(up to 30 TU)

Clear repair related faults

PARTS
Quantity

Part Number

Description

1.00

04E133366HK

HOSE*

4.00

036129717E

GASKET

1.00

04E133723FF

FUEL LINE

Up to 40.00

G 013A8JS0
or
G 12E100S0

COOLANT ADDITIVE

Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 3 of 22

PARTS (continued)
Quantity

Part Number

Description

1.00

N 90986501

CLIP

3.00

WHT000729A

BOLT

1.00

WHT001386

GASKET

1.00

WHT003247

WASHER

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 4 of 22

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Emissions Recall 20CQ - EVAP Purge Valve with Hose Assembly
Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions recall on certain 2019 model year Volkswagen Jetta vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?

The EVAP purge valve with hose assembly installed in affected vehicles during service has not
been tested or homologated with the current Engine Control Module (ECM) software. This issue
has no impact to tailpipe or evaporative emissions.

What will we do?

Your authorized Volkswagen dealer will install a new EVAP purge valve with hose assembly.
This work will take about three hours to complete and will be performed for you free of charge.
Please keep in mind that your dealer may need additional time for the preparation of the repair,
as well as to accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
To set up an appointment online, please visit www.vw.com/find-a-dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Important information for California regulations require that this campaign be completed prior to the time you renew your
California Vehicle Owners vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
– California Regulations
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign has
been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter, please refer
to the enclosed form that explains how to request reimbursement.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within
a reasonable time, or if you should have any questions about this communication, please don’t
hesitate to contact Customer CARE, Monday through Friday by phone at 800-893-5298. You are
also welcome to e-mail or chat through the “Contact Us” page http://www.vw.com/contact/.

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please
visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the
Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 5 of 22

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject:

Emissions Recall 20CQ - EVAP Purge Valve with Hose Assembly

Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain
2019 model year Volkswagen Jetta vehicles. Our records show that you are the owner of a vehicle affected by
this action.
What is the issue?

The EVAP purge valve with hose assembly installed in affected vehicles during service
has not been tested or homologated with the current Engine Control Module (ECM)
software. This issue has no impact to tailpipe or evaporative emissions.

What will we do?

Your authorized Volkswagen dealer will install a new EVAP purge valve with hose
assembly. This work will take about three hours to complete and will be performed for
you free of charge. Please keep in mind that your dealer may need additional time for
the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. On or about June 22,
2022 the necessary repair instructions and parts will be available to your authorized
Volkswagen dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 6 of 22

Repair Overview



Replace EVAP Canister Purge Regulator
Valve 1 -N80- with connecting pipe.

NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 7 of 22

Required Tools

Hose Clamps - Up To
25mm
-3094(or equivalent)

Hose Clip Pliers
-VAS6362(or equivalent)

Intake Manifold Release
Tool

Engine Bung Set

-T10527-

(or equivalent)

-VAS6122-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022

20CQ Page 8 of 22

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.