Special Coverage Adjustment
N222369620 Evaporative Emissions Purge Valve
Release Date:
Revision Description:
Attention:

Make
Cadillac
Chevrolet

June 2022
Revision: 01
The Warranty table has been updated to include a diagnosis labor time. Please discard
all previous copies of N222369620.

This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Model
XTS
Impala

Model Year
From
To
2019
2019
2020
2020

RPO
LFX and
NTB/NUB

Description
Engine-Gas, 6 CYL, 3.6L and Emission
System-Federal, Tier 3/Emission SystemCalifornia, ULEV70

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

Certain 2019 model year Cadillac XTS and 2020 model year Chevrolet Impala vehicles may have a
condition that could cause the evaporative emissions purge valve to not fully close. If this condition
occurs, the engine could run rough, hesitate, or stall at idle speeds. Additionally, the Malfunction
Indicator Light (Check Engine Light) would illuminate, and a diagnostic trouble code would be set.
This special coverage covers the condition described above for a period of 15 years or 150,000 miles
(240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June
9, 2022, are covered by this special coverage and must be submitted using the labor operation codes
provided with this bulletin. Claims with repair orders prior to June 9, 2022, must be submitted to the
Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the evaporative emissions purge valve as necessary. The repairs will be made
at no charge to the customer.

Parts
Quantity
1

Part Name
Evaporative Emission Canister Purge Solenoid Valve

Part No.
12690512

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation

9900813
9900814
9900815
9900816
*

Description
Diagnostic Time Only – No Repair Required
Evaporative Emission Canister Purge Solenoid Valve Replacement
Add: Diagnostic Time
Customer Reimbursement Approved
- For USA and Canada dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.1-0.5
0.3
0.1-0.5
N/A
N/A

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
USD ($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Copyright 2022 General Motors. All Rights Reserved.

Page 1 of 4

Special Coverage Adjustment
N222369620 Evaporative Emissions Purge Valve
Service Procedure
1.

2.

A vehicle may come in with DTCs including any of the following: P0496, P0442, P0455, P0171, or P0174. Following
the diagnostics for the indicated DTC(s) in SI may lead to purge solenoid valve replacement.
•

If the diagnostics do not lead to purge solenoid valve replacement, no further action is required. Claim diagnosis
time and inform the customer that any further diagnosis or part replacement will have to be covered under
customer pay.

•

If the diagnostics do lead to purge solenoid salve replacement, proceed to step 2.

Replace the purge solenoid valve. Refer to Evaporative Emission Canister Purge Solenoid Valve Replacement in SI.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by June 30, 2023. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 4

Special Coverage Adjustment
N222369620 Evaporative Emissions Purge Valve
June 2022
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2019 model year Cadillac XTS or 2020 Chevrolet Impala, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2019 model year Cadillac XTS and 2020 Chevrolet Impala
vehicles, may have a condition that could cause the evaporative emissions purge valve to not fully close. If this
condition occurs, the engine could run rough, hesitate, or stall at idle speeds. Additionally, the Malfunction Indicator
Light (Check Engine Light) would illuminate, and a diagnostic trouble code would be set.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2019 model year Cadillac XTS or 2020 Chevrolet Impala within 15 years of the date your
vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program. For customer’s vehicles already outside of the above years and/or miles,
we are still offering reimbursement if the issue occurred within the years and miles stated above. Please follow the
reimbursement steps below.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form, and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by June 30,
2023, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-333-4223
1-800-222-1020
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438

Page 3 of 4

Special Coverage Adjustment
N222369620 Evaporative Emissions Purge Valve
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N222369620

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6196
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 23, 2022

Subject:

REVISION: N222369620 - Special Coverage
Evaporative Emissions Purge Valve
Warranty Section Update

Models:

2019 Cadillac XTS
2020 Chevrolet Impala
Equipped with Engine-Gas, 6 CYL, 3.6L and Emission SystemFederal, Tier 3/Emission System-California, ULEV70 (RPO LFX
and NTB/NUB)

To:

All General Motors Dealers

The Warranty table has been updated to include a diagnosis labor time.
Please discard all previous copies of N222369620.
Customer Letter Mailing
The customer letter mailing will begin on June 28, 2022.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS