If the error message below is displayed after attempting to start the firmware
update, refer to the Appendix B, RESTORING A WAIVED TELEMATICS
ACCOUNT, starting on page 15. Otherwise proceed to the next step.

8

h)

Green and Red indicators turn on and then the reprogramming of
the Software Part Number (Calibration ID) starts.

DO NOT operate the vehicle or GTS while
the green and red indicators are illuminated.
NOTE:
It takes approximately 5 minutes for reprogramming.
i)

Wait until the red indicator turns off.

NOTE:
The green indicator will remain illuminated if the Safety Connect
subscription is active, otherwise both indicators will turn off.

j)

Confirm that the red indicator is turned off for more than 30
seconds.
Since the indicator may repeatedly turn on
and off, make sure that the red indicator is
turned off for more than 30 seconds and then
proceed to the next step.

NOTE:
The green indicator will remain illuminated if the Safety Connect
subscription is active, otherwise both indicators will turn off.
k)

Click “Exit”.

9

2.
a)

CONFIRM CALIBRATION ID
Launch the left-side display, select “Telematics” and click the rightarrow.

b)

Click “Utility”.

c)

Select “DCM Firmware Update” and click the right-arrow.

d)

Click “Next”.

10

e)

Select “Check that firmware update has been completed” and click
“Next”.

f)

Confirm that the displayed software part number (Calibration ID)
has been changed to the new one, then click “Next”.

New Software Part
Number
FDC40.48.11
FDC40.58.11

g)

Turn the IG ON, then OFF, then ON, then click “Exit”.

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IX. COMPLETE REPAIR
1.

DISCONNECT THE DCA-8000

2.
a)
b)
c)

PERFORM VERIFICATION HEALTH CHECK
Using a Techstream, perform a Health Check.
Clear DTC’s that may have set during the re-flash procedure.
Re-run the Health Check to confirm that no DTC’s reappear.
THIS VERIFICATION HEALTH CHECK IS
NECESSARY to update the results and CID’s
to the National database.

3.

CHECK OPERATION OF SAFETY CONNECT
a) Turn the IG ON.
b) To confirm that the Safety Connect services are available, check
that the green indicator is illuminated and the red indicator is not
illuminated after approximately 2 seconds from the IG ON.
If the illumination condition is other than the
above, a system error may have occurred.
Check the correspondence by referring to the
navigation system manual.

NOTE:
 Green and red indicators turn on for approximately 2 seconds
after the IG ON.
 If the contract of Safety Connect services has expired, the green
and red indicators will turn off.
c)

Turn the IG OFF.

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4.

PRINT CUSTOMER HEALTH CHECK REPORT
a) From the Stored Data tab, select the Customer Health Check Report button (TIS will launch when button
is pressed).

e)

Log in to TIS.
Input Vehicle Mileage and Repair Order number.
Check the “Performed” campaign radio button for the applicable campaigns completed during this service
event.
Select the Report button.

f)

Confirm Customer Health Check Report information is correct.

g)
h)

Print Customer Health Check Report from TIS.
Sign and provide to the customer.

b)
c)
d)

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◄ VERIFY REPAIR QUALITY ►
−
−

Confirm the system Calibration has been updated successfully.
Confirm there are no DTC’s after the Calibration update.

X. APPENDIX
A. CAMPAIGN DESIGNATION DECODER

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in
2021

14

B. RESTORING A WAIVED TELEMATICS ACCOUNT
If the customer has opted out of (waived) Connected Services, you will be unable to perform the software
update until the services are restored. Follow the steps below to restore DCM connectivity.
1. CHECK TELEMATICS EXPIRATION DATE
a) Navigate to https://one.tis.toyota.com/serviceLane/.
b) Enter the VIN in Vehicle One-View and click Search.
c) Scroll down to the Telematics tab and check the expiration date of TELEMATICS PRODUCTS.

Not Expired

Proceed to step 2. TELEMATICS
TRIAL CUSTOMER SELFACTIVATION.

Check the TELEMATICS
PRODUCTS expiration date.

Expired

Proceed to step 3. EXPIRED
ACCOUNT TEMPORARY
ACTIVATION.

15

2. TELEMATICS TRIAL CUSTOMER SELF-ACTIVATION
If the telematics trial period is still active, request the customer to perform the steps below to restore
the Connected Services. After Connected Services have been restored, turn the IG ON, then OFF,
then ON again and then return to section VII. UPDATE CALIBRATION above to re-try the firmware
update. If the customer does not wish to enable the Connected Services trial, return the vehicle to the
customer and leave the campaign open.
Connected Services Trial Restoration Procedure:
a) Sign in to the Toyota app.

App Version 1

App Version 2

b) Tap “My Garage” or your vehicle’s
model name and year.

App Version 1

App Version 2

16

c) Tap “Manage Subscription” or
“Subscriptions.”

App Version 1

App Version 2

d) Tap “Enable All Trials.”

App Versions 1 and 2

17

e) Tap “Continue.”

App Versions 1 and 2

f)

Tap "Accept" the Connected
Services Master Data consent.
NOTE: Acceptance is required
for DCM software update.

App Versions 1 and 2

18

g) Tap "Accept" or "Decline" for
Service Connect Communication
consent.
NOTE: Acceptance is NOT
required for DCM software
update.

App Versions 1 and 2

h) Tap "Accept" or "Decline" for the
Insure Connect consent.
NOTE: Acceptance is NOT
required for DCM software
update.

App Versions 1 and 2

19

i)

To proceed with activating your
available trials, tap "Confirm and
Continue."

j)

Trial Services have now been
activated.

App Versions 1 and 2

App Versions 1 and 2

20

3. EXPIRED ACCOUNT TEMPORARY ACTIVATION
If the telematics trial period is still active, request the customer to perform the steps below to restore
the Connected Services. If they do not wish to enable the Connected Services trial, return the vehicle
to the customer and leave the campaign open.

a) If the status is WAIVED, contact the customer and request permission to temporarily activate
Connected Services for approximately 72 hours in order to make it possible to perform the
update. If they decline the temporary account activation, return the vehicle to the customer and
leave the campaign open.
NOTE: Data may be transmitted to Toyota while the temporary account is active.
b) Call the BEC Product Knowledge Team (PKT) at 855-357-2774 and ask for “Temp DCM
Activation”.
NOTE: This number can only be used for this process from a dealer. This team is unable to help
with any other DCM or vehicle related concerns.
c) The PKT will create a ticket for temporary account activation and notify you once the ticket has
been resolved. The customer will also receive an email stating a change in their subscription
status.
NOTE:
• Once the subscription has been temporarily activated, the service will remain active
approximately 72 hours.
• After the temporary account is disabled, the vehicle will be put back into whatever status it
was previously.
d) Turn the IG ON, then OFF, then ON again then return to section VII. UPDATE CALIBRATION
above to re-try the firmware update.

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