UPDATE Technical Bulletin
January 20, 2016
50C8 UPDATE – A-pillar Seal (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within the New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the
Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text: (SAGA claim comments):
UPDATE Code 50C8 – A-pillar Seal (NVLW)

Model(s)

Year

Engine Code

Trans. Code

Passat

2016

All

All

REVISION HISTORY
Revision

Date

Purpose

1

January 20, 2016

Original publication

Condition
This update has been proactively released to prevent water ingress from the A-pillar area on one or
both sides of the vehicle.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 50C8 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the New Vehicle Limited Warranty period.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
During production, there was an error in sealant application on a portion of the A-pillar seam on one or
both sides of the vehicle. Improperly applied sealant can result in customer complaint regarding water
ingress.

Production Solution
Revised application process of the sealant onto the A-pillar seam.

Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated.

Proceed to Section B

Page 2 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Section B – Inspect A-Pillar Sealant Application

•

Open the hood.

•

Locate the sealant bead on both A-pillars as shown above .

Page 3 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Correct application of the sealant.

Incorrect application of the sealant.

•

Inspect the sealant bead on BOTH A-pillars.

•

If the seam is completely covered by the factory installed sealant on BOTH A-pillars, the
sealant is correctly applied. No further work is required.

•

If the seam is visible on EITHER A-pillar, proceed to Section C.

Section C – A-Pillar Sealant Application
•

Clean the area around the exposed
seam with an alchol wipe (or
equivalent).

NOTE
The surface MUST be allowed to dry prior to
applying sealant.

Page 4 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Apply sealant, P/N: 08661 to the
exposed seam as shown .

•

If necessary, repeat the sealant
application on the opposite A-pillar.

•

Use a trim stick (or equivalent) to
compress the silicone sealant into the
body seam as shown .

•

Close the hood.

NOTE
The sealant must be allowed to dry prior to
exposing the vehicle rain, snow, or etc.

Work Complete

Page 5 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.

Page 6 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the
repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

50C8

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal part
Do not claim wash/loaner under this action
01
Inspect A-pillar sealant, no further work required
Labor Operation:

0183 00 99

10 T.U.

5002 52 99

20 T.U.

-ORApply A-pillar sealant
Labor Operation:

OUTSIDE MATERIAL
Quantity
1

Part Number Description
Amount
3M Super Silicone Sealant*
08661
$1.00
(1 tube services roughly 20 vehicles)

Attention Parts Managers: This 3M sealant will not be available
through Etka. It may be sourced locally from any available vendor.

Page 7 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Required Parts and Tools
Part Description

Part No:

Quantity

3M® Clear Super Silicone Sealant

08661

As needed (1 tube services
roughly 20 vehicles).

Attention Parts Managers: This 3M sealant will not be available through Etka. It may be sourced
locally from any available vendor.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.

Page 8 of 9
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 50C8
Dear Volkswagen Customer,
Today we performed UPDATE code 50C8 on your vehicle. This UPDATE prevents water
ingress and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!