NHTSA ID Number: 10213803
Manufacturer Communication Number: PIC6449A
TSB/Document Date: 2022-06-13
Summary
This Preliminary information communicates to the dealers on the process to be able to order a replacement High Voltage battery
pack for a vehicle that has a High Voltage battery battery concern and is not on the current open recall list. This document will add in advising the dealers to contact TAC with needed information so TAC can review the data to verify that the vehicle need a High Voltage battery and then TAC will release the High voltage battery so the dealer can repair the vehicle for the customer. Also the Administrative Details have the direction for the consultants to be able to follow and handle the case information as it comes in.?
Bulletin No.: PIC6449A
Published date: 05/19/2022
Preliminary Information
PIC6449A Process to Replace Battery Packs Which Need Repair - Customer Vehicles Only
Models
Brand:
Model:
VIN:
Model Years:
from
to
Bolt EUV
2022 - 2022
All
All
All
All
2017 - 2022
All
All
All
All
Involved Region or Country North America
Condition
A Bolt EUV, EV may require a battery pack repair outside of the recall process to correct a battery related DTC or a damaged
battery pack.
Cause
Under normal circumstances, GM would encourage repair of the battery pack instead of replacement.
With the current recall bulletins in place, replacing the pack assembly during this time is the most expedient way of
repairing the customer's vehicle.
Updated Internal repair: Replacing the A28 contactor assembly (RELAY, HIGH VLTG BAT DISCONNECT RELAY) is an allowable individual repair as of May 2022.
This part is not on restriction.
Note: This Updated process is for current customer owned vehicles only, this does not apply to dealer owned (new), Used vehicles or Buy back vehicles at
this time.
Those vehicles will be added at a later time.
Correction:
To request a battery pack outside of the recall process, please initiate a GM Technical Assistance Center case.
Proof of the need to repair must be provided to TAC, such as a GDS2 session log showing the battery-related DTC, or a picture of a damaged pack and its
BIN label (left side of pack).
TAC will review the case and approve a pack if the above criteria are met.
If the vehicle has not yet had a pack replaced for its applicable recall, the VIN will be opened for the recall automatically and the dealer may order a pack
from the Bolt EV Global Connect app and complete the pack replacement recall for the customer.
IVH will show the VIN recall status opened within 7 days.
Initiating a TAC case is the way to kick o this process.
This process is temporary and will be discontinued at a point in the future when repairs for the pack are available once again.
Version History
Version
Modi ed
2
01/20/2022 - Created on.
05/18/2022 - Updated to add A28 contactor assembly repair is allowable
© 2022 General Motors. All Rights Reserved.
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TSB/Document ID: PIC6449A
Replacement Service Bulletin Number:
MFR Communication Date: 2022-05-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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