GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5491
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 28, 2020

Subject: N192285071 01 – Customer Satisfaction Program
Tonneau Cover Retention
Revised Warranty and Service Procedure
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and
current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To:

All General Motors Dealers

This bulletin has been updated in the Warranty and Service Procedure section to
clarify the information on claim processing and handling of the original tonneau
cover held by the dealer with a Notice to Customer disclosure form.
This Customer Satisfaction Program is for new vehicle owners who took
delivery of the subject trucks without the hard tri-fold tonneau cover
installed (sold with “Notice to Customer” disclosure form). Follow the
inspection procedure outlined below for the presence of updated
retention components or, if previously retained by dealer, install
attachment kit per service procedure below.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Release Date:
Revision Description:

Attention:

August 2020

Revision:

01

This bulletin has been updated in the Warranty and Service Procedure section to clarify
the information on claim processing and handling of the original tonneau cover held by
the dealer with a Notice to Customer disclosure form.

Dealers were notified of this stop part install/sell/delivery order for the subject tonneau covers on April
16, 2020 under equipment safety recall N192285070. The equipment safety recall involves hard tri-fold
tonneau covers sold as a dealer-installed option and sold over-the-counter as a dealer accessory for
1500 series LD vehicles.
This Customer Satisfaction Program is for new vehicle owners who took delivery of the subject
trucks without the hard tri-fold tonneau cover installed (sold with “Notice to Customer” disclosure
form). Follow the inspection procedure outlined below for the presence of updated retention components
or, if previously retained by dealer, install attachment kit per service procedure below.
This program is in effect until July 31, 2022.

Make
Chevrolet
GMC

Model
Silverado 1500 LD (New Model)
Silverado 1500 LD
Sierra 1500 LD (New Model)
Sierra 1500 LD

Model Year
From
To
2019
2019
2020
2020
2019
2019
2020
2020

RPO
VOZ

Description
Accessory-Tonneau - Rr
Compt - Hard Folding - Alt
Design
Excludes CarbonPro Trim
Excludes Parts 84786353 &

84786354
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

As part of equipment recall N192285070, GM instructed dealers to remove recalled tri-fold tonneau
covers on certain vehicles prior to delivery to the customer. GM is conducting this customer satisfaction
field action to provide these customers with the improved tonneau cover system for their vehicle.
Dealers will replace the tonneau rails and clamps and add a tether to prevent the tonneau from
detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall
19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031
(N192217500) was correctly performed.

Parts
Quantity
1
1
If Req.

Part Name
CLAMP KIT-P/U BOX CVR SHORT BOX
CLAMP KIT-P/U BOX CVR STANDARD BOX
*ATTACHMENT KIT-P/U BOX REAR TOP

Part No.
84962250
84962251
84767027

* Only required if recall N192217500 has not been performed.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9105194
9105195

9105196
9105197

Description

Inspection – Including Requested No Hard Tri-fold Tonneau
Cover/No Cover Package Installed
Install Pickup Box Cover Clamp Kit
ADD: Adjust Latches
ADD: Install Additional Components from Recall N192217500 Kit
Customer Reimbursement Approved
- For USA and Canada dealers only
Customer Reimbursement Denied – For USA dealers only

Copyright 2020 General Motors. All Rights Reserved.

Labor
Time
0.2

Trans.
Type
ZFAT

Net
Item
*

0.9
0.2
0.8
N/A
N/A

ZFAT

N/A

ZFAT

**

ZFAT

***

Page 1 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
*

Use for all inspections, including inspection of the vehicle for no signs of subject recalled tonneau cover for customers
who no longer wants the tonneau cover installed. Use the appropriate reimbursement code in conjunction with this
inspection code. Refer to instructions in the Preliminary Inspection section for further information.

**

For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement (not to exceed
$1,100 for the tonneau cover). Submit $20.00 administrative allowance in Net/Admin Allowance.

*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Preliminary Inspection
NOTE: For customers who signed a Notice to Customer disclosure form upon taking vehicle delivery and the customer
NO LONGER wishes to have the hard tri-fold tonneau cover installed, the dealer should close out that VIN using
labor code 9105194 inspection – No hard tri-fold tonneau cover/No cover package installed. The dealer is to also
use labor code 9105196 to reimburse the customer for the hard tri-fold tonneau cover (previously removed before
customer took delivery). If the original UNWANTED hard tri-fold tonneau cover is still in dealer’s possession and
NEW in the box, the tonneau cover MUST be inspected and updated per the procedure in this bulletin. Once the
cover is updated per the terms of this bulletin, it can be reused and sold to a customer. If the original
UNWANTED hard tri-fold tonneau cover was installed in any way and removed, or has been stored outside of
original box, it should be scrapped.

5613815

Open the front section of the tonneau cover and locate the outboard ends of the front hinge track. If the cover already
has tethers (1) installed, it is up to date and no further action is required.
Service Procedure
Caution: Use the correct fastener in the correct location. Replacement fasteners must be the correct part number for that
application. Fasteners requiring replacement or fasteners requiring the use of thread locking compound or sealant are
identified in the service procedure. Do not use paints, lubricants, or corrosion inhibitors on fasteners or fastener joint
surfaces unless specified. These coatings affect fastener torque and joint clamping force and may damage the fastener.
Use the correct tightening sequence and specifications when installing fasteners in order to avoid damage to parts and
systems.
1.

Inspect the vehicle and determine if any bedside rails are installed.

2.

If any bedside rails are installed, remove and discard the bedside rails.

3.

Inspect the bedside upper trim for any dirt or debris, clean as required.

4.

Place the cover assembly on a clean non-marring work surface with the front hinge track facing up.

Page 2 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609953

5.

Remove the screw (1) from the hinge plate cover (2), retain the screw.

Page 3 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609957

6.

Slide the hinge plate cover (1) toward the center of the panel to expose the hinge cutout opening (2).

Page 4 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609962

7.

Slide the existing clamp bolt assembly (1) out of the cutout (2). Discard the clamp bolt assembly, it will not be reused.

8.

Repeat step 7 for opposite side.

Page 5 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609963

Note: Follow sequence (1-3) in graphic as shown.
9.

Locate the new clamp bolt assembly (1) and new slide plate (2). Snap barrel of clamp bolt into slide plate.

Page 6 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609964

10. Install the new clamp bolt assembly (2) through the cutout (1) and slide outboard.
11. Push the clamp bolt down into the hinge plate.
12. Verify the clamp bolt stud (3) is offset toward the folded edge of the hinge plate (4).
13. Repeat steps 9-12 for the opposite side.

Page 7 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609965

Note: Hook style may vary.
14. Hold the tether assembly (2) over the hinge plate cutout (1) and verify the hook (3) is positioned outboard of the
mounting plate and the hook clasp is facing away from the channel.
15. Install the tether plate portion of the tether assembly (2) into the cutout (1) of the hinge plate. Slide the tether assembly
to the outboard side.
16. Repeat steps 14-15 for the opposite side.

Page 8 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention

5609967

17. Position the hinge plate cover (1) in the track over the cutout.
18. Reinstall screw (2) previously removed from step 5.
19. Tape new owner’s manual to the B surface of the tonneau cover.
20. Remove side rails from the pickup box by removing the T30 torx screws.

Page 9 of 23

Customer Satisfaction Program
N192285071 Tonneau Cover Retention