GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5483
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 18, 2020

Subject: N202310870 - Service Update
Front License Plate Frame Out of Specification
Models: 2021 GMC Yukon
To:

All General Motors Dealers

General Motors is releasing Service Update N202310870 today. The total
number of U.S. vehicles involved is approximately 310. Please see the
attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated August 19, 2020 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Service Update
N202310870 Front License Plate Frame Out of Specification
Release Date:
Attention:

August 2020

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.

Make

Model

GMC

Yukon

Model Year
From
To
2021
2021

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2021 model year GMC Yukon vehicles may have a standoff flange on the front license plate
mounting bracket that is too long and may interfere with the front fascia when being installed. The license
plate bracket can be installed but bows away from the front fascia and in some cases, the front license
plate bracket cannot be installed.
Dealers are to install the front license plate bracket.

Parts
Quantity
1
1

Part Name
Front License Plate Bracket – Middle East
Front License Plate Bracket – U.S, Canada, Mexico

Part No.
84519624
84519625

It is estimated that there are only 356 involved vehicles that will require parts being replaced. Due to the small number
of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged
not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9105247

Labor
Time
0.3

Description
Install Front License Plate Bracket

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Remove the incorrect front license plate bracket if already installed.

5642169

Copyright 2020 General Motors. All Rights Reserved.

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Service Update
N202310870 Front License Plate Frame Out of Specification

5642171

2.

Install the new front license plate bracket using the diagram above.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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