GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5472
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 6, 2020

Subject: N192271110 - Special Coverage
Transmission Pulley Damage
Revised Parts Table
Models: 2014 – 2015 Chevrolet Spark
Equipped with Continuously Variable Automatic Transmission (RPO
M4M)
To:

All General Motors Dealers

This bulletin is being revised to update the parts table. Please note, we have
updated the parts table prior to sufficient inventory to prevent dealers from
ordering the wrong part number on the involved vehicles. However, we have
little to no inventory but plan to have all the parts available for ordering the week
of August 10, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Special Coverage Adjustment
N192271110 Transmission Pulley Damage
Release Date:

August 2020

Revision:

01

Revision Description: This bulletin is being revised to update the parts table. Please discard all previous copies of
N192271110.
Attention:

Make
Chevrolet

This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).

Model
Spark

Model Year
From
To
2014
2015

RPO
M4M

Description
Continuously Variable Ratio
Automatic Transmission

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

On some 2014 – 2015 model year Chevrolet Spark vehicles, the transmission drive pulleys and internal
belt can be damaged if the driver experiences an unexpected harsh shift event. If this occurs, debris
may be released inside the transmission, damaging the transmission. Initially, the driver may
experience a decrease in drive or shift quality. If not corrected the condition may progress as follows;
additional debris inside the transmission, illuminated malfunction indicator light, a reduced power state
may be experienced, and a loss of propulsion may occur.
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
January 22, 2020, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to January 22, 2020, must be submitted
to the Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the transmission. The repairs will be made at no charge to the customer.

Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 4

Special Coverage Adjustment
N192271110 Transmission Pulley Damage
Parts
Quantity
1
2
2
2
1
1
1
1
1
1
1
As Needed

Part Name
M4M Transmission (CVT)
NUT-FRT WHL DRV SHF
WASHER
WASHER,FRT WHL DRV SHF
RING-FRT WHL DRV SHF RET
GASKET,CTLTC CONV
GASKET,EXH MUFF
Seal kit - A/C evpr TXV
Seal, A/C EVPR TUBE
Seal, A/C CMPR & CNDSR HOSE
Seal, A/C COMPR & CNDSR HOSE
R134A Refrigerant

As Needed

PAG oil

1
7 qts
3

Part No.
25184064
94515437
11611963
94525149
95327831
96337657
96395470
95328871
13579649
02724966
52474373
12356150 (US)
10953485 (Canada)
88901445 (US)
88900060 (Canada)
12346290
10953464 (Canada)
19260800 (US)
19299096 (Canada)
11588468

Dex-Cool Engine Coolant
Transmission Fluid
Torque Converter Bolts

It is estimated that there are only 12% involved vehicles that will require parts being replaced. Due to the small number
of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not
to order these parts for use as shelf stock.
Note: Based on our records it appears that there may be a significant amount of Dealer shelf stock. Please
validate your shelf stock prior to ordering for this Recall.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9900666
9900667

9900668

9900669
*

Description
Diagnostic Time Only – No Repair Required
Transmission Replacement (Includes alignment, programming,
drain/fill coolant and refrigerant, and part transfer)
Add: Diagnostic Time
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.1-1.0
7.7
0.1-1.0

N/A
0.2
N/A

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Page 2 of 4

Special Coverage Adjustment
N192271110 Transmission Pulley Damage
Service Procedure
1.

2.

A customer may come in complaining of transmission issues, such as a Malfunction Indicator Lamp on with TCM
codes, drive or shift quality issues, reduced power mode stemming from transmission DTCs (P0796, P0797, P0841,
P0871, P0741, P0965, P0961, P2715, P2714, P0843, P0792), or eventually loss of propulsion if these issues are
ignored too long. Diagnose these issues following standard SI troubleshooting procedure for the customer’s
complaint.
•

If the diagnostics do not lead to a failed transmission, no further action is required. Claim diagnostic time
and inform the customer that any further diagnostics or repairs on the vehicle must be performed under
customer pay or via a goodwill adjustment.

•

If the diagnostics do lead to a failed transmission, replace the transmission. Refer to Transmission
Replacement in SI.

If transmission replacement was required, reprogram the TCM afterwards, do not simply reset the TCM per step 27
of Transmission Replacement. Refer to Control Solenoid Valve and Transmission Control Module Assembly
Programming and Setup CVT in SI.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by February 28, 2021. See General Motors Service Policies and Procedures Manual
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Special Coverage Adjustment
N192271110 Transmission Pulley Damage
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014 - 2015 model year Chevrolet Spark, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2014 - 2015 model year Chevrolet Spark vehicles, equipped with a
continuously variable ratio automatic transmission, the transmission drive pulleys and internal belt can be damaged if
the driver experiences an unexpected harsh shift event. If this occurs, debris may be released inside the transmission,
damaging the transmission. Initially, the driver may experience a decrease in drive or shift quality. If not corrected the
condition may progress as follows; additional debris inside the transmission, illuminated malfunction indicator light, a
reduced power state may be experienced, and a loss of propulsion may occur.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2014 – 2015 model year Chevrolet Spark within 10 years of the date your vehicle was
originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you
at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this
special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by February 28,
2021, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192271110
Page 4 of 4