5/20/22, 9:08 AM

Front Impact Sensor Torque Check

RECALL ACTION
Subject:

Global Recall Action
Number: N685

Publication No.: N685

Front Impact Sensor Torque Check

Model: Range Rover (LK)
Model Year: 2022
Date of Issue: 20 May 2022

To:

Jaguar Land Rover (JLR) North America, LLC - USA only

For the
Attention
of:

The approved JLR retailer/authorized repairer

Related
NOTE: The information in this campaign is intended for use by trained, professional technicians with the
Information: knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an
authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
2022 model year New Range Rover vehicles
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not
have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in
incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal
airbag deployment, loss of vehicle control increasing the risk of a crash.
REGULATORY INFORMATION
JLR North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a
Safety Recall on certain 2022 model year New Range Rover vehicles imported into the United States. Information relating to this
Safety Recall will be posted on the NHTSA website. United States Federal regulations require that retailers/authorized repairers must
be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall
before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a
maximum civil penalty of up to $22,992.00 USD per violation and up to $114,954,525.00 USD for a related series of violations. This
Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories that any
affected new vehicles may not be sold and delivered for customer use until the Safety Recall is completed.
JLR North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used
vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally
permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.
This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be
sold and delivered for customer use until the Safety Recall repair is completed.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to
be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If
you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this Safety Recall for details of the reimbursement process. At the time of confirming a
booking for a vehicle repair, make sure you check the JLR claims submission system and that all other outstanding campaigns are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one
visit.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The
Warranty Portal will be updated to reflect only those vehicles affected.
For information purposes, a Technical Question and Answer document is attached.

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Front Impact Sensor Torque Check

Yours faithfully
Simon Barnes
Global Customer Service Quality Director

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Service instruction

SERVICE INSTRUCTION - N685
NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do
the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper
vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Jaguar Land Rover (JLR) retailer/authorized repairer, do
not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies
to a specific vehicle.

SROs
Description

SRO

Time

Front impact sensors - Apply torque 05.10.10 0.1
Drive in/drive out

02.02.02 0.2

NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N685 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option

Description

SRO

Time

N685

A

Front impact sensors - Apply torque 05.10.10 0.1

N685

B

Front impact sensors - Apply torque 05.10.10 0.1
Drive in/drive out
02.02.02 0.2

NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.

Customer Reimbursement and Related Damage Process

NOTE: If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box search for 'Related Damage Claim' and open the related bulletin link).

SERVICE INSTRUCTION
NOTES:

Some components are shown removed from the vehicle, to provide extra clarity.

Some variation in illustrations may occur, but the essential information is always correct.

3.0L AJ20-D6 shown, 3.0L AJ20-P6 and 4.4L NC10 are similar.
1. Open the hood.

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Service instruction
2. Locate and torque the 2 impact sensor bolts.
Torque: 10 Nm

3. Close the hood.

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N685 - Front Impact Sensor Torque Check | TOPIx

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N685
Date: month/year

SAFETY RELATED RECALL - New Range Rover vehicles - Front Impact Sensor Torque Check
Dear
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a
possible safety related problem may occur on certain 2022 model year New Range Rover vehicles. Please read the information below,
this will explain the actions that we intend to take and what you will need to do. Please read the information below, this will explain the
actions that we intend to take and what you will need to do.
Why are we contacting you?
We have found that the front crash sensor fixings on your vehicle may not have been installed to the specified level of torque. There is a
risk that the front crash sensors may become loose resulting in incorrect operation of the active restraints system. This could lead to
increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash.
What will your Land Rover retailer/authorized repairer do?
We will tighten the front crash sensor fastener to the specified level of torque.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your
retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to
provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
• The VIN for your vehicle
• Vehicle registration number of your vehicle.
• The program code for the action.
If you do not have a retailer/authorized repairer, please access www.landrover.co.uk or www.landrover.com for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to
Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or
contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will
closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,
in advance, for your co-operation.
Yours sincerely
Head of Business

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Questions And Answers

Technical Questions And Answers
FOR USE ON ENQUIRY
Jaguar Land Rover Safety Recall N685

Certain 2022 model year New Range Rover vehicles, Inadequate fixing
torque of the front crash sensors
A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not
have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in
incorrect operation of the supplementary restraints system.

Question 1
Who do I contact if a member of the press contacts me about this recall?

Answer
Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

Question 2
Why is JLR Limited recalling these vehicles?

Answer
Should the crash sensors be incorrectly installed where the fixings are not torqued to the specification required, they may become
loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of
inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash.

Question 3
Can you tell me more about what is wrong with the vehicles?

Answer
The investigation conducted revealed a manual error was made during the assembly of some vehicles where the fixings were only
partially fixed (by hand only) and the manufacturing operation was not completed. The error was found to be human error.

Question 4
How would the customer become aware of their vehicle potentially having this concern?

Answer
It is unlikely there will be any indication of a problem.

Question 5
Does this concern affect vehicle safety?

Answer
Yes. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control
increasing the risk of a crash.

Question 6
Has JLR received many complaints?

Answer
No. This matter was found through internal vehicle quality assessments.

Question 7
Have there been any accidents or injuries or fires?

Answer
There are no accidents, injuries or fires known to be related to this issue.

Question 8
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Questions And Answers

How was the concern discovered?

Answer
Part of the routine vehicle inspections completed as part of new model introduction found this issue.

Question 9
How long has JLR known about this concern?

Answer
The issue was recognized on 5th April 2022.

Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for
the passengers' safety? What type of measures are you planning to take?

Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating
to safety and compliance are rigorously investigated.

Question 11
What has JLR done in production?

Answer
The production processes involved have been reviewed to make sure that these fixings are installed correctly.

Question 12
What will retailer/authorized repairers do to the vehicles?

Answer
Owners will be notified and instructed to take their vehicle to a Land Rover approved retailer/repairer, who will make sure that the
fixings are correctly torqued. There will be no charge to owners for this repair.

Question 13
Which vehicles are affected by this recall?

Answer
New Range Rover 2022 model year
Manufactured from February 2nd 2022 to February 22nd 2022.

Question 14
Are other JLR models affected by this concern?

Answer
No, no other vehicles are affected by this concern.

Question 15
Is the repair available to rework vehicles?

Answer
Yes.

Question 16
How much will the recall cost JLR?

Answer
Cost was not a factor in deciding to recall these vehicles.

Question 17
How do I know if my vehicle is affected?

Answer
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Questions And Answers

Where possible, owners of potentially affected vehicles will shortly receive a letter inviting them to contact a retailer/authorized
repairer for the work to be completed.

Question 18
How long does it take for the vehicle to be repaired?

Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair
takes approximately 18 minutes.

Question 19
Can I safely continue to drive my vehicle until it has been repaired?

Answer
Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.

Note:
Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

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