David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

May 31, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

New Vehicle Delivery Hold - Special Field Action 22L02 – Supplement #2
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit
- Unsold Vehicles - Reinvoice/Window Label Replacement Verification
- Sold Vehicles - Owner Refund

Ref.

New Vehicle Delivery Hold - Special Field Action 22L02 - Supplement #1
Dated March 31, 2022

New! REASON FOR THIS SUPPLEMENT
• Service Action: Revisions made to correct reinvoicing date to February 4, 2022.
• Owner Notification: Updated mailing date.
• Sold Vehicles: Revisions made to correct reinvoicing date to February 4, 2022.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150 Raptor

2021

Dearborn

January 7, 2021 through November 22, 2021

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Ford’s advanced BlueCruise hands-free driving technology has started rolling out to a wide variety of
customers, beginning with more than 50,000 F-150 and Mustang Mach-E vehicles already equipped
with the feature produced at our plants starting last July. Ford knows Raptor truck customers want the
best of everything, which is why we delivered our most off-road capable version of the truck ever with
plans to combine it with BlueCruise for breakthrough hands-free, on-road driving.
We found in the final stages of software development that this specific implementation does not meet
Ford and our customers’ highest standards when combined with the purpose-built off-road suspension
and capability that our Raptor truck customers expect. As a result, Ford will refund customers the
$795 hardware prep kit price and make new customers aware they are not being charged for the
feature.

 Copyright 2022 Ford Motor Company

New! SERVICE ACTION
Reinvoiced 2021 Raptor Vehicles – The following must be performed by the dealership before
delivering any vehicles involved in this program:
• Install new Monroney label that reflects a $795 decrease in price.
o New labels were sent automatically to dealers through FedEx on February 2, 2022.
• Inform customer prior to purchase that BlueCruise functionality is not available on the vehicle
and they are not going to be charged for the prep kit.
• Have customer sign 2021 Ford F-150 Raptor Acknowledgement Form (Attachment III) and
retain in the deal jacket.
• Vehicles SOLD after February 4, 2022 reinvoicing - Reinvoiced and delivered to customers
PRIOR to the dealership receiving the new Monroney label:
1. provide the customer with the new Monroney label
2. have the customer sign the 2021 Ford F-150 Raptor Acknowledgement Form
(Attachment III) and retain in the deal jacket
3. reimburse $795 to the original vehicle purchaser or lessee directly. (Dealer already
received $795 when reinvoiced).
Once these steps are completed, the dealer can submit a claim for 22L02B.
Non-Reinvoiced 2021 Raptor Vehicles - Ford will refund $795 to original vehicle purchasers and
lessees.
• Vehicles SOLD prior to February 4, 2022 reinvoicing:
o Original vehicle purchasers and lessees can request a refund via the form included
with the owner letter.
Refer to Flowchart at the end of Attachment 1.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles will be mailed in the month of May 2022.
EXPIRATION DATE
This program has an expiration date of September 30, 2022. We encourage dealers to complete this
service as soon as possible.
New! ATTACHMENTS
Attachment I:
Administrative Information and Flowchart
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
2021 Ford F-150 Raptor Acknowledgement Form
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 3
New Vehicle Delivery Hold - Special Field Action 22L02 – Supplement #2
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit
- Unsold Vehicles - Reinvoice/Window Label Replacement Verification
- Sold Vehicles - Owner Refund
OASIS ACTIVATION
OASIS was activated on January 27, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on January 27,
2022. Owner names and addresses were available April 20, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
New! SOLD VEHICLES
Reinvoiced 2021 Raptor Vehicles:
• Vehicles SOLD after February 4, 2022 reinvoicing - Reinvoiced and delivered to customers
PRIOR to the dealership receiving the new Monroney label:
1. provide the customer with the new Monroney label
2. have the customer sign the 2021 Ford F-150 Raptor Acknowledgement Form
(Attachment III) and retain in the deal jacket
3. reimburse $795 to the original vehicle purchaser or lessee directly. (Dealer already
received $795 when reinvoiced).
Once these steps are completed, the dealer can submit a claim for 22L02B.
Non-Reinvoiced 2021 Raptor Vehicles - Ford will refund $795 to original vehicle purchasers and
lessees.
• Vehicles SOLD prior to February 4, 2022 reinvoicing:
o Original vehicle purchasers and lessees can request a refund via the form included
with the owner letter.
Refer to Flowchart at the end of this Attachment.
STOCK VEHICLES
•

Correct all affected units in your new vehicle inventory before delivery.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 3
New Vehicle Delivery Hold - Special Field Action 22L02 – Supplement #2
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit
- Unsold Vehicles - Reinvoice/Window Label Replacement Verification
- Sold Vehicles - Owner Refund
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 The FSA number 22L02 is the sub code.
 Customer Concern Code (CCC): A29
 Condition Code (CC): 42
 Causal Part Number: 14G647
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 3 of 3
New Vehicle Delivery Hold - Special Field Action 22L02 – Supplement #2
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit
- Unsold Vehicles - Reinvoice/Window Label Replacement Verification
- Sold Vehicles - Owner Refund
Flowchart

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 1
New Vehicle Delivery Hold - Special Field Action 22L02 – Supplement #2
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit
- Unsold Vehicles - Reinvoice/Window Label Replacement Verification
- Sold Vehicles - Owner Refund
LABOR ALLOWANCES
Description
Reinvoiced Vehicles Only - this is for the administrative
work to file a claim certifying to Ford that dealer:
• Installed new window (Monroney) label
• Printed Attachment III for inclusion with deal jacket.

Labor Operation

Labor Time

22L02B

0.2 Hours

PARTS REQUIREMENTS
No parts required. Monroney labels will be automatically shipped to dealers. For questions and
assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.

 Copyright 2022 Ford Motor Company

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