David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

May 25, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22P04
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key
Option
Gateway Module Programming to Activate Phone as a Key
NEW VEHICLE DELIVERY HOLD - Customer Satisfaction Program 21B53
Dated September 7, 2021

REF :

PROGRAM TERMS
P programs are utilized for non-safety repairs intended to improve customer vehicle experience.
P programs are intended to be performed during normal service visits without requiring a separate
visit. This allows dealers to provide additional value to the customer, to accompany any planned visit.
For vehicles involved with a Customer Satisfaction P type program, dealers are encouraged to
complete this program on the next dealer service visit. This program is intended to be performed on
vehicles already at the dealership for service; customer notifications will not be issued for this
program.
Vehicles involved in this P program will be identified in OASIS. We recommend dealers utilize OASIS
at the vehicle’s next dealer visit to identify if the vehicle is involved with this FSA.
This program will be in effect through May 31, 2023, for vehicles within the new bumper-to-bumper
warranty coverage period.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Mustang
Mach-E

2021

Cuautitlan

June 11, 2021 through August 16, 2021

Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: This program supersedes FSA 21B53.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents
Phone as a Key from functioning.
SERVICE ACTION
Dealers are to reprogram the ECG module to the latest level. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.

 Copyright 2022 Ford Motor Company

ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 22P04
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option
Gateway Module Programming to Activate Phone as a Key
OASIS ACTIVATION
OASIS will be activated on May 25, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 25, 2022.
Owner names and addresses will not be available for this program.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable bumper-to-bumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 22P04
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option
Gateway Module Programming to Activate Phone as a Key
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 22P04 is the sub code.
 Customer Concern Code (CCC): A93
 Condition Code (CC): 42
 Causal Part Number: 14G617
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 22P04
Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option
Gateway Module Programming to Activate Phone as a Key
LABOR ALLOWANCES
Description
Reprogram Gateway Control Module to the latest level.

Labor Operation

Labor Time

MT22P04B

Up to 1.0 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2022 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 22P04

CERTAIN 2021 MODEL YEAR MACH-E VEHICLES — GATEWAY MODULE
SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
NOTE: A 8 GB USB flash drive is required for this procedure. Use a formatted flash drive for each

vehicle.
1. Perform a FordPass reset by following these steps. On the display touch screen, select "Menu" (6 dots
at the top of the screen), then select "Edit". Scroll down and select "General". Scroll to the bottom and
select "Reset", then "FordPass Connect Reset" and then select "Reset All". Select "Ok".
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
2. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click 'Read VIN from Vehicle' or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select GWM.
6. From the list on the RH side of the screen, select GWM - Gateway Module (GWM) Software
Update.
NOTE: If the GWM is at the latest software version, Proceed to Step 8.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the LH side of the screen, select RFA.
9. From the list on the RH side of the screen, select RFA - Remote Function Actuator initialization.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 22P04

10. Click RUN. Follow all on-screen instructions carefully.
11. From the list on the RH side of the screen, select Self-Test and click RUN.
12. Click the Run Selected Tests button in the lower right.
13. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC's) in
all modules.
14. Disconnect the battery charger from the 12V battery.
15. If the customers phone is available, activate the vehicle through the FordPass application.
16. The repair is complete.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022