NHTSA ID Number: 10211986
Manufacturer Communication Number: ITB22-013
TSB/Document Date: 2022-05-20
Summary
CLIENT SATISFACTION INITIATIVE 2020-2021 QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION SERVICE INFORMATION Infiniti
is providing a free infotainment software update, including Wireless Apple CarPlay®, until June 30, 2022. This upgrade will bring the vehicleâs infotainment software up to current production level, improve system overall performance, and enable wireless use of current Apple CarPlay® features. RETAILER RESPONSIBILITY It is the retailerâs responsibility to check SERVICE COMM using Service Comm I.D. PC882 for the status on each vehicle falling within the range of this client satisfaction initiative, which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
11/23
ITB22-013
34.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXX
QX80
Figure 20
35.
Confirm the VIN is correct for the vehicle, and then select Confirm.
XXXXXXXXXXXXXXXXX
Figure 21
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ITB22-013
36.
Select MULTI AV.
Figure 22
37.
Select Before ECU Replacement under VEHICLE CONFIGURATION.
Figure 23
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ITB22-013
38.
Scroll through each of the pages of configuration items and write down each Item and Setting Value.
If a printer is connected to the CONSULT PC, you may select Print.
IMPORTANT: Write down or print all the configuration settings, as these settings will be used in step 42
on page 15.
EXAMPLE
Figure 24
39.
After the current configurations have been written down or printed, select Back in the upper LH corner of
the screen (Figure 24).
40.
Select After ECU Replacement under VEHICLE CONFIGURATION.
Figure 25
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ITB22-013
41.
Select Manual selection.
Figure 26
42.
Use the drop down menus to select the configuration options that were printed or written down in step 38
on page 14, and then select Next.
IMPORTANT: The default Setting Value for Wireless CarPlay is “WITHOUT”. Be sure to change this
Setting Value to “WITH” (Figure 27).
NOTE: If needed, refer to the table on page 22, and select the applicable specification for the vehicle you
are working on.
Wireless CarPlay
For Wireless CarPlay, change
Setting Value to “WITH”
Figure 27
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ITB22-013
43.
Confirm the configuration displayed is correct, and then select OK.
IMPORTANT: Be sure the Setting Value for Wireless CarPlay is “WITH” before selecting OK.
Wireless CarPlay
Figure 28
44.
Allow configuration to transfer to the vehicle.
Wireless CarPlay
Figure 29
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ITB22-013
45.
Select End.
Figure 30
Erase DTCs
46.
Select Diagnosis (All Systems).
Figure 31
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47.
Select Automatic Selection(VIN).
EXAMPLE
Figure 32
48.
Allow the CONSULT to perform automatic VIN selection.
Figure 33
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49.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXX
QX80
Figure 34
50.
Select ERASE.
Figure 35
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51.
Select Execute.
Figure 36
52.
Select Close.
Figure 37
53.
Close C-III plus.
54.
Remove the VI from the vehicle.
55.
Disconnect the battery maintainer/smart charger.
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ITB22-013
Calibrate Onboard Navigation
IMPORTANT: Perform this procedure only if the software update was performed.
56. Using a suitable tool, detach the
Upper Ventilator Grille but do not
remove it.
Upper Ventilator
Grille
Sunload
Sensor
57. Disconnect the Sunload Sensor
harness.
To avoid damage to the Sunload
Sensor harness, it must be
disconnected before performing the
next steps. If not disconnected,
damage to Sunload Sensor harness
may occur.
58. Remove the Upper Ventilator Grille.
To avoid damage to the Instrument
Panel and/or Center Speaker, the
Upper Ventilator Grille must be
completely removed before
performing the next steps. If not
removed, damage to the Instrument
Panel and/or Center Speaker may
occur.
Figure 38
59. Turn the headlamps ON.
60. Drive the vehicle 3-6 miles AND for a minimum of 10 minutes.
61. Turn the engine OFF, and wait 5 minutes before proceeding to the next step.
NOTE: The ignition must also be OFF during this time.
62. Drive the vehicle a short distance (approximately ¼ mile).
63. Confirm the navigation system is displaying the correct location.
If the correct location is not displayed, perform steps 60-63 again.
64. Turn the headlamps OFF.
65. Reattach the Sunload Sensor harness and the Upper Ventilator Grille.
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ITB22-013
2020 QX80 (Z62)
MANUAL SETTING ITEM
Items
TELEMATICS
ANTI-THEFT CONTROL
Mobile entertainment system
FEB SYSTEM
AUDIO AMP TYPE
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
4ch AMP
BosePerformance AMP
U.S.A
Canada
EUR
Russia
Mexico
LAM
Vietnam
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Models with anti-theft system
Models without anti-theft system
Models with rear entertainment system
Models without rear entertainment system
Models without forward emergency brake system
Models with forward emergency brake system
Models with 13 speakers
Models with 17 speakers
For United States of America
For Canada
For Europe
For Russia
For Mexico
For Latin America
For Vietnam
Set this item to WITH.
2021 QX80 (Z62)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Mobile entertainment system
FEB SYSTEM
NAVIGATION
AUDIO AMP TYPE
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
4ch AMP
BosePerformance AMP
U.S.A
Canada
EUR
Russia
Mexico
LAM
GCC
Vietnam
WITHOUT
WITH
22/23
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with rear entertainment system
Models without rear entertainment system
Models without forward emergency brake system
Models with forward emergency brake system
Models with navigation system
Models without navigation system
Models with 13 speakers
Models with 17 speakers
For United States of America
For Canada
For Europe
For Russia
For Mexico
For Latin America
For The Middle East (Gulf Cooperation Council)
For Vietnam
Set this item to WITH.
ITB22-013
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC882
DESCRIPTION
OP CODE
FRT
Update Infotainment Software, Configure Wireless
CarPlay and Calibrate Navigation
PC8820
1.1
Configure Wireless CarPlay
(Infotainment software update and navigation
calibration not required)
PC8821
0.5
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
March 31, 2022
ITB22-013
DESCRIPTION
Original bulletin published
23/23
ITB22-013
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TSB/Document ID: ITB22-013
Replacement Service Bulletin Number:
MFR Communication Date: 2022-03-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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