39.

Select OK.

Figure 23

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40.

Enter your username and password, and then select Submit.

Figure 24

41.

Wait for Transfer Data to complete, and then select Next.

Figure 25

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42.

Follow the on-screen instructions, and then select Next.

Figure 26
43.

Erase all DTCs.


44.

Follow the on-screen instructions to erase the DTCs by turning the ignition OFF and then ON, and
then wait for the erase to complete.

Confirm the before and after part numbers are different, and then select Next.

XXXXXXXXXX
XXXXXXXXXX
XXXXXXXXXX
XXXXXXXXXX XXXXXX

XXXXXXXXXXXXXXXX

Figure 27

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WRITE THE CONFIGURATION FROM SAVED DATA (From Read/Save)
45.

Select Re/programming, Configuration.

Figure 28

46.

After reading all of the precautions, select Confirmed instructions and then select Next.

Figure 29

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47.

Confirm the correct vehicle information is populated, and then select Confirm.

xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxx

Figure 30

48.

Confirm the Saved Data Detail information is correct, and then select Confirm.

xxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxxxxxxxxxx

xxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx

Figure 31

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49.

Use the arrows to confirm all Setting Value information is correct, and then select OK.

xxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxx
xxxx

Figure 32

50.

Select End after the configuration has been successfully written.

xxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxx
xxxx

Figure 33

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WRITE CONFIGURATION MANUALLY (Manual Selection)
51.

Select Re/programming, Configuration.

Figure 34

NOTE: C-III plus screens for steps 52-54 are not shown.
52.

Confirm the on-screen instructions, and then select Next.

53.

Confirm the vehicle details, and then select Confirm.

54.

Confirm the correct VIN is populated, and then select Confirm.

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55.

Select MULTI AV.

Figure 35

56.

Select After ECU Replacement under VEHICLE CONFIGURATION.

Figure 36

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57.

Select Manual selection.

Figure 37
58.

Use the drop down menu to select the values that were written down in step 16 on page 7.
HINT:
 Use the arrows to scroll to any additional pages.
 The selections shown may not reflect the features of your vehicle.

59.

Select Next.

Figure 39

Figure 38

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60.

Confirm the Setting Value information is correct, and then select OK.
HINT: Use the arrows to scroll to any additional pages.

Figure 40

61.

Figure 41

Select End after the configuration has been successfully written.

Figure 42

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WRITE THE VIN FROM SAVED DATA (From Read/Save)
HINT:

62.




If the VIN data was saved using steps 1 - 7, continue to step 62.
If the VIN data was NOT saved using steps 1 - 7, skip to step 68 on page 27.

Select Diagnosis (One System).

Figure 43

63.

Select MULTI AV.

Figure 44

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64.

Select the Work support tab.

65.

Select WRITE VIN (SAVED DATA).

66.

Select Start.

Figure 45

67.

Confirm the correct VIN is displayed, and then select Start.

xxxxxxxxxxxxxx

Figure 46

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WRITE THE VIN MANUALLY (Manual Input)
68.

Select Diagnosis (One System).

Figure 47

69.

Select MULTI AV.

Figure 48

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70.

Select the Work support tab.

71.

Select WRITE VIN (MANUAL INPUT).

72.

Select Start.

WRITE VIN (MANUAL INPUT)

Figure 49
73.

Manually type the VIN into the fields shown below.
HINT: The VIN must be entered two (2) times.

74.

Select Start.

xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx

Figure 50

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75.

Follow the on-screen instructions to verify the VIN was written successfully.


76.

The VIN should populate in the field shown below.

Select End.

xxxxxxxxxxxxxxxxx

Figure 51

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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
Replace AV Control Unit – Q50 Auto

PFP

OP CODE

SYM

DIA

Replace AV Control Unit – Q60 Auto

1.9

Replace AV Control Unit – QX50 Auto

RX8SAA

1.5

Replace AV Control Unit – QX55 Auto
Replace AV Control Unit – QX80 Auto
Replace AV Control Unit – Q50 Manual

FRT
1.9

1.5
(1)

ZE

Replace AV Control Unit – Q60 Manual

32

1.7
1.9
1.9

Replace AV Control Unit – QX50 Manual

RX8TAA

1.6

Replace AV Control Unit – QX55 Manual

1.6

Replace AV Control Unit – QX80 Manual

1.7

(1)

Reference the electronic parts catalog and use the Navigation Control Assembly (25915-*****) as the
Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

November 26, 2019

ITB19-042

Original bulletin published

April 27, 2020

ITB19-042a

Information on page 1 updated

February 4, 2021

ITB19-042b

Classification number updated

March 3, 2022

ITB19-042C

APPLIED VEHICLES, Table A on page 13, and CLAIMS
INFORMATION revised

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