2022 QX55

NOTE: If C-III plus automatically selects the Type ID, there will be no options shown under Type ID (see
Figure 12). Skip to step 24.

23.

Select Next (not shown).

24.

Select OK.

Figure 12

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Write the VIN to the TCU

25.

Navigate to IVC Work support.


26.

Refer to steps 1-7 on pages 3-4.

IVC

Select WRITE VIN (SAVED DATA).
NOTE: If VIN DATA could not be saved in
step 10, skip to Manually Enter VIN Data
(if needed) on page 17.

27.

Select Start.
Figure 13

28.

Select Start.

IVC

xxxxxxxxxxxxxxxx

Figure 14
29.

Select End.

IVC

Figure 15

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30.

Review the TCU part number written down in step 13.


If the part number is 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
o Skip to Verify Telematics Function (if needed), beginning on page 13.



If the part number is not 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
o Perform Confirm Network Initial Settings (if needed), below.

Confirm Network Initial Settings (if needed)

31.

Select Diagnosis (One System).

Figure 16
32.

Select IVC.

Figure 17
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33.

Select Work Support.

IVC

Figure 18
34.

Select Network initial settings.

Figure 19
35.

Select Start.

Figure 20
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36.

Check the Network initial setting state field (Figure 21).
NOTE: It may take up to 15 minutes for the result described below to display.



If the result is “100%”:
a. Confirm “Completed”
displays in the Current
status field.
b. Select End.
c. Skip to Intelligent Key
Registration on page 15.

Figure 21



If the result is “0”:
a. Confirm the VIN is written
correctly.
b. Skip to Verify Telematics
Function (if needed),
beginning on
page 13.

Figure 22


If the result is a number between 1 and 5:
a. Wait 24 hours and then perform steps 31-36 again.
o If a number between 1 and 5 displays again, contact the Infiniti Owner Services call center
at (855) 444-7244, between the hours of 8am and 7pm Central Standard Time (CST),
Monday through Friday.
During the call, the agent will request the following:


Owner name, retailer name, retailer code, and retailer employee name and contact
information.
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Verify Telematics Function (if needed)
37.

Turn the vehicle OFF and wait for 10 minutes.

38.

Connect a battery maintainer or smart charger, set to reflash mode or a similar setting.

39.

Turn the ignition ON with the engine OFF.

40.

Turn the hazard warning lights ON and wait for 15 minutes.

41.

Turn the vehicle OFF and wait for 10 minutes.

42.

Turn the ignition ON with the engine OFF and wait for 15 minutes.

43.

Press the Destination button.

Figure 23
44.

Select Destinations by Google.
EXAMPLE:

Figure 24

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EXAMPLE:
45.

Enter a POI (Point of Interest)
location, and select List.
Example: “Starbucks”

Figure 25
EXAMPLE:
46.

Confirm the POI location displays
(Figure 26).


If the POI location does not
display, perform steps 37-46
again.

o

If the POI location does
Figure 26
not display after
performing steps 37-46
two times, wait 24 hours and then perform steps 37-46 a third time.

o

If the POI location does not display after the third attempt, contact the Infiniti Owner Services
call center at (855) 444-7244, between the hours of 8am and 7pm Central Standard Time
(CST), Monday through Friday.
During the call, the agent will request the following:
 Owner name, retailer name, retailer code, and retailer employee name and contact
information.

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Intelligent Key Registration
47. Perform Intelligent Key registration for all client keys.


Refer to the C-III plus operations manual for key registration instructions.

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CHECK-OFF SHEET



If all of the steps below are not completed, telematics services will not operate properly.



If the TCU is replaced and the steps were not followed, the warranty claim will be charged back to the
retailer.

IMPORTANT:


Follow all of the steps in this bulletin and use the check-off sheet provided below.



Staple the completed check-off sheet to repair order.

Perform the following if the TCU has been replaced:


Complete the actions below in the order listed.



Check off each action when it is completed.
CHECK
BOX

ACTION

1

Configure TCU (1)

2

Write VIN to TCU (2)

3

Register Intelligent Key (3)

(1) Refer to page 6, step 15, section Configure the TCU
(2) Refer to page 9, step 25, section Write the VIN to the TCU
(3) Refer to page 15, step 47, section Intelligent Key Registration

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Manually Enter VIN Data (if needed)

If manually entering the VIN, double check that the VIN is correct before saving. Saving the incorrect VIN to the
TCU can result in services not working and the TCU may need to be replaced, even after correcting the wrong
VIN. The warranty claim will not be paid if this step is not followed.

The following is only needed if automatic “SAVE VIN
DATA” or “WRITE VIN (SAVED DATA)” did not
complete correctly.

48.

Select WRITE VIN (MANUAL INPUT).

49.

Select Start.

50.

Enter the VIN.

IVC

Figure 27

IVC



Touch the VIN (1ST TIME) input field and
type in the VIN.



Touch the VIN (2ND TIME) input field and
type in the VIN again.

xxxxxxxxxxxxxx
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX

51.

Select Start.
Figure 28

IVC

52.

Select End.

Figure 29
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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

October 8, 2019

ITB19-029

Original bulletin published

January 27, 2021

ITB19-029A

Added 2021 models to APPLIED VEHICLES and
throughout the bulletin

April 21, 2021

ITB19-029B

Changes made throughout

ITB19-029C

APPLIED VEHICLES revised, changes made on page 8,
and QX55 Vehicles - Verify Infiniti InTouch™ Services
Enrollment and Subscriptions (if needed) section
removed

March 3, 2022

DESCRIPTION

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