ATTACHMENT III
PAGE 2 OF 7
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

STEPS 5 THROUGH 10 WILL BE USED MULTIPLE TIMES DURING STEPS 11
THROUGH 18.
5. Select Software Updates tab to see updates available.
6. Select the module from the Module Programming Sequence section below starting at Step 11.
7. When prompted by the FDRS, connect the USB flash drive to the personal computer (PC).
8. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the
vehicle to Key On Engine Running (KOER), and connect the USB to the media hub to install
the software update. The update starts automatically and may take 10 minutes or longer to
complete.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software

update.
9. For APIM, TCU, Cluster, and GWM USB software updates when SYNC touchscreen prompts to
restart the vehicle:

• Turn the vehicle OFF.

• Open the driver door.

• Wait ten minutes to allow the vehicle to power down.

• Close the driver’s door.

• Turn the vehicle to KOER.
10. Leave the USB drive inserted into the vehicle, until the vehicles infotainment display screen
states programming successful.
NOTE: It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up.
After 5 minutes if “Successful” pop up is not shown on SYNC touchscreen, remove the USB

and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies if

the module software update was successfully installed on the module).
NOTE: Repeat Steps 5-10 (while performing Steps 11-18) until no more software updates are
available for modules covered in Steps 11-18.

MODULE PROGRAMMING SEQUENCE
IMPORTANT NOTE: Modules need to be programmed in exactly the order as listed below (some
are repeated) unless there is no update available. Module updates will vary per
vehicle based on Ford Power-UP over-the-air (OTA) updates previously completed.
Some modules may already be at the latest level.
11. Select GWM - Gateway Module (GWM) – software update.
• See Steps 5-10.
• Run application.
• If no more software updates are available, move to the next module in the sequence.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

ATTACHMENT III
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OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

NOTE: If FSA 22B08 is open for this vehicle, perform that field action before proceeding.
12. Select TCU - Telematics Control Unit (TCU) - software update.
• See Steps 5-10.
• Run application.
• If error message on SYNC display screen or no activity after 10 minutes.

• See TSB 22-2150 - Module Recovery.

• Retry TCU software update with same USB drive.
13. Select APIM - Accessory Protocol Interface Module (APIM/SYNC) - software update.
• See Steps 5-10.
• Run application.
• Follow General Service Bulletin (GSB) 21-7088 - SYNC Programming, USB flash drive method.
• If error message on SYNC display screen or no activity after 10 minutes.

• See TSB 22-2150 - Module Recovery.

• Retry APIM software update with same USB drive.
NOTE: Step 14 is a required step separate from Step 11. Please follow all steps exactly as written.
14. Select GWM - Gateway Module (GWM) - software update.
• See Steps 5-10.
• Run application.
• If no update is available, move to the next module in the sequence.
15. Select IPMA – Image Processing Module A (IPMA) - software update.
• See Steps 5-10.
• Run application
• Coordinated update of four modules.
• Select OK if conditions are met to continue to next module including; Camera Module Rear
(CMR),then Cruise Control Module (CCM) module, and then the Power Steering Control Module
(PSCM).
• Refer to TSB's 22-2121 and 22-2109.
16. Select APIM - Accessory Protocol Interface Module (APIM) - software update.
• See Steps 5-10.
• Run application.
• If no update is available, move to the next module in the sequence.
17. Select GWM - Gateway Module (GWM) - software update.
• See Steps 5-10.
• Run application.
• If no update is available, move to the next module in the sequence.
18. Select IPC - Instrument Panel Cluster (IPC) - software update.
• See Steps 5-10.
• Run application.

• If PIC module fails to update over USB, FDRS should ask "Did the update install

successfully?”, select “NO”.
NOTE: Additional information for step 18 can be found on the following page.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

ATTACHMENT III
PAGE 4 OF 7
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

NOTE (For Step 18. Continued): If software is at the latest level, “Run Application” will not be available.

• Follow FDRS prompts and select: “Try CAN programming process”.
Reprogram time takes approximately 5 hours using VCM3 (program
time is significantly longer with VCM2).

• No tech interaction is needed once programming has started.
NOTE: If software is at the latest level, “Run Application” will not be available.
• Verify that an Over The Air (OTA) update was previously installed.
• Log into Professional Technician System (PTS) > Connected Vehicle tab > OTA Dashboard.
Click on Release Notes to confirm what was included in the OTA update.
• If “Campaign Successful” – continue to the next step.
• If “Failed” or “Canceled” - Refer to "If IPC module fails to update" above. See Figures 1 and 2.
NOTE: Mach-E shown, F-150 similar.

21694B

FIGURE 1

STUD FOR
MISSING NUT
21694C

FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 5 OF 7
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

19. Mach-E vehicles ONLY. Not required for F-150.
• Does FSA 21P22 need to be performed?
YES - Perform FSA 21P22 then proceed to Step 20.
NO - Proceed to Step 20.
20. Select GWM - Gateway Module (GWM) - software update.
• See Steps 5-10.
• Run application.
• If no update is available, move to the next module in the sequence.
21. Select APIM - Accessory Protocol Interface Module (APIM / SYNC) - software update.
• See Steps 5-10.
• Run application.
• If no update is available, move to the next Step.
22. Mach-E vehicles ONLY. Not required for F-150.
• Select Toolbox tab in FDRS.
• Perform two (2) hard resets from FDRS main menu to reset SYNC (Otherwise hands free option
will not be visible).
• Select APIM – Reset the SYNC module [APIM] / Download and Run.
23. F-150 vehicles.
• Select Toolbox tab in FDRS.
• Perform a hard reset from FDRS main menu to reset SYNC (otherwise hands-free option will not
be visible).
• Select APIM – Reset the SYNC module [APIM] / Download and Run.
NOTE: Technical information continued on the following page.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

ATTACHMENT III
PAGE 6 OF 7
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures. 24. Testing BlueCruise to confirm installation (BlueCruise test drive over 0.5 hours is
optional).
• Ensure BlueCruise is fully installed and activated by going to SYNC and selecting Adaptive
Cruise Control. Ensure Adaptive Cruise Control is turned ON and Lane Centering with Hands-
Free is switched ON.
• Ensure availability of BlueCruise operation by going to SYNC and selecting General, then
Settings, then About SYNC. Ensure the “Hands-Free Driving Mode available” shows a date
in the future.

• See Figure 3 below for Mach-E, F-150 similar.

• Figure 3 example shows an expiration date of March 14, 2022 which is past.

• If the expiration date has past, the GWM has not been fully updated. Return to step 11.
• Determine the nearest hands-free Blue Zone roadway entry ramp locations near your Dealership.

• See attachment IV.

• GPS Coordinates can be used with online mapping to provide directions from dealer.

Ranked per closest entry point.

• Some dealers may not have a Blue Zone within a reasonable distance but can still test

the Hands-On function as noted above.
• If test drive can be completed within the allocated Labor Time of 0.5 Hours, perform test drive.
NOTE: Technical information continued on the following page.

21694A

FIGURE 3

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 7 OF 7
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 21G01-S1

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps.
• Connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic
software.
• Inspect VCM/VCMM and cables for any damage. Make sure scan tool connections are not
interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps,
HVAC system, etc.) and close doors.• Disconnect/depower any aftermarket accessories (remote
start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key-on-engine-off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2022

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