NHTSA ID Number: 10211921
Manufacturer Communication Number: 22V 166
TSB/Document Date: 2022-05-17
Summary
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner and Spartan Chassis.
Newmar Corporation
PO Box 30
Nappanee, IN 46550
RSB 580
May 16, 2022
NHTSA #22V 166
TC #2022-125
RECALL SERVICE BULLETIN
AFFECTED MODELS
2021 – 2022 :: Kountry Star, Ventana, Dutch Star, New Aire, Mountain Aire
, London Aire,
Essex, King Aire
DESCRIPTION
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in
specific motorhomes built on Freightliner and Spartan Chassis.
ISSUE
On certain Newmar Class A motorhomes built on Freightliner and Spartan chassis, the upper
nut/bolt connecting the steering column may not being torqued correctly, which could result in
the nut coming loose and falling off the bolt. This could result in the loss of steering control and
increase the risk of a crash.
UNITS AFFECTED
Please refer to the attached population list for affected units and VINs.
CORRECTIVE ACTION
Follow the attached work instructions to verify both upper and lower steering bolts are torqued
correctly, and document with pictures.
FLAT RATE CODE:
22V 166
LABOR TIME:
.8
DEALER ACTION
If you need assistance, contact your Newmar Service Account Manager.
IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
NEWMAR CORPORATION
Date:
Re:
05/11/2022
Newmar Corporation – Motor Vehicle Recall Notification
Subject:Recall Campaign No.: 22V-166
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic
and Motor Vehicle Safety Act. Newmar Corporation has decided that a defect, which relates to motor
vehicle safety, exists in specific Newmar recreational vehicles.
The National Traffic and Motor Vehicle Safety Act requires that each vehicle, which is subject to a recall
campaign of this type, must be satisfactorily repaired within a reasonable time after the owner has
tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie
evidence of failure to repair within a reasonable time. To avoid providing these problematic solutions,
every effort must be made to promptly schedule an appointment with each owner and to repair their
vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied
within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety
Administration.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
motorhomes built on Freightliner and Spartan Chassis.
On certain Newmar Class A motorhomes built on Freightliner and Spartan chassis, a problem with the
upper nut/bolt connecting the steering column not being torqued down correctly which could result in
the nut coming loose and falling off the bolt. This could result in the loss of steering control and increase
the risk of a crash.
Motorhomes included in this recall include:
2021-2022 Ventana Motorhomes
2021-2022 Kountry Star Motorhomes
2021-2022 Dutch Star Motorhomes
2021-2022 New Aire Motorhomes
2021-2022 Mountain Aire Motorhomes
2021-2022 Essex Motorhomes
2021-2022 London Aire Motorhomes
2021-2022 King Aire Motorhomes
These motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no
charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of
repair.
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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REPAIR PROCEDURE
Newmar Corp. will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar
service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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NEWMAR CORPORATION
IMPORTANT SAFETY RECALL
This notice applies to your vehicle VIN. #_______________________
Name
Address
City, State Zip code
Date: 05/11/2022
Motor Vehicle Recall Notification - Recall Campaign No. 22V-166
Dear Valued Customer:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes
built on Freightliner and Spartan Chassis.
On certain Newmar Class A motorhomes built on Freightliner and Spartan chassis, a problem with the upper
nut/bolt connecting the steering column not being torqued down correctly which could result in the nut coming
loose and falling off the bolt. This could result in the loss of steering control and increase the risk of a crash.
These motorhomes require immediate service. Continued use poses a potential safety hazard.
The Safety Risk
The upper nut/bolt connecting the steering column not being torqued down correctly could result in the nut
coming loose and falling off the bolt. This could result in the loss of steering control and increase the risk of a
crash.
WHAT WE WILL DO
Newmar Corp. will provide owners of all affected motorhomes a remedy for the potential defect at no charge for parts
or labor. Units identified, as having a possible steering column issue will have the upper and lower nut/bolt
checked for the correct torque as specified by the chassis manufacture installation instructions and if needed
tightened to the correct torque. The total expected time for repair is .8 hrs. However, due to scheduling times the
service provider may need the vehicle longer.
WHAT YOU NEED TO DO
As this defect does affect motor vehicle safety, it is recommended that you call Newmar service department immediately
at 1-800-731-8300. An associate will assist you in making an appointment to have this repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this notice to the lessee within ten days.
If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost
of obtaining a pre-notification remedy. For additional information, contact Newmar Corporation at:
Service Department
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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Newmar dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as
possible. HOWEVER, if you take your vehicle to your dealer on the scheduled date and this condition is not remedied on
that date or within five days; please contact the Newmar Corporation Customer Service Department at 1-800-731-8300.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Ave., SE., Washington DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or
go to http://www.safercar.gov.
If you no longer own this vehicle, please furnish us the complete name and address of the person or dealership you sold
or traded your vehicle to. Thank you for your cooperation.
Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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Page 2 of 2
NEWMAR CORPORATION
Date:
Re:
5/11/2022
Newmar Corporation – Motor Vehicle Recall Notification
Subject:Recall Campaign No.: #2022-125
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the Canada Motor
Vehicle Safety Act. Newmar Corporation has decided that a defect, which relates to motor vehicle safety,
exists in specific Newmar recreational vehicles.
Each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a
reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days
after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid
providing these problematic solutions, every effort must be made to promptly schedule an appointment
with each owner and to repair their vehicle as soon as possible. Vehicle owners are being notified of this
recall. If the condition is not remedied within a reasonable time, they are instructed to contact Transport
Canada.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
motorhomes built on Freightliner and Spartan Chassis.
Issue:
On certain motorhomes, the upper nut/bolt connecting the steering column may not have been properly
tightened. If the nut comes loose and falls off, you could lose steering control.
Safety Risk:
A loss of steering control could create a risk of a crash.
Corrective Actions:
Newmar will notify owners by mail and instruct you to bring your motorhome to a dealer to inspect and
tighten the upper and lower nuts/bolts on the steering column, as necessary.
Motorhomes included in this recall include:
2021-2022 Ventana Motorhomes
2021-2022 Kountry Star Motorhomes
2021-2022 Dutch Star Motorhomes
2021-2022 New Aire Motorhomes
2021-2022 Mountain Aire Motorhomes
2021-2022 Essex Motorhomes
2021-2022 London Aire Motorhomes
2021-2022 King Aire Motorhomes
The motorhomes require immediate service. Continued use poses a potential safety hazard.
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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Page 1 of 2
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no
charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of
repair.
REPAIR PROCEDURE
Newmar Corp. will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar
service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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Page 2 of 2
NEWMAR CORPORATION
VIN#
make, model, model year
Name
Address
City, State Zip code
Date: 5/11/2022
Motor Vehicle Recall Notification - Recall Campaign No. 2022-125
Dear Valued Customer:
This notice is sent to you in accordance with the requirements of the Canada Motor Vehicle Safety Act.
This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhome
built on Freightliner and Spartan Chassis.
Issue:
On certain motorhomes, the upper nut/bolt connecting the steering column may not have been properly tightened.
If the nut comes loose and falls off, you could lose steering control.
Safety Risk:
A loss of steering control could create a risk of a crash.
Corrective Actions:
Newmar will notify owners by mail and instruct you to bring your motorhome to a dealer to inspect and tighten the
upper and lower nuts/bolts on the steering column, as necessary.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
WHAT WE WILL DO
Newmar Corp. will provide owners of all affected motorhomes a remedy for the potential defect at no charge for parts
or labor. Units identified, as having a possible steering column issue will have the upper and lower nut/bolt
checked for the correct torque as specified by the chassis manufacture installation instructions and if needed
tightened to the correct torque. The total expected time for repair is .8 hrs. However, due to scheduling times the
service provider may need the vehicle longer.
WHAT YOU NEED TO DO
As this defect does affect motor vehicle safety, it is recommended that you call Newmar service department immediately
at 1-800-731-8300. An associate will assist you in making an appointment to have this repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this notice to the lessee within ten days.
If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for the
cost of obtaining a pre-notification remedy. For additional information contact Newmar Corporation at:
Service Department
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
P
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Page 1 of 2
Authorized Service Facilities, are best equipped to obtain parts and provide service to ensure your vehicle is corrected as
promptly as possible. HOWEVER, if you take your vehicle to your Authorized Service Facility on the scheduled date and
this condition is not remedied on that date or within five days; please contact the Newmar Corporation Customer Service
Department at 1-800-731-8300.
If you no longer own this vehicle, please furnish us the complete name and address of the person or dealership you sold
or traded your vehicle to. Thank you for your cooperation.
Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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Page 2 of 2
NEWMAR CORPORATION
NIV
marque, modèle, année du modèle
Nom
Adresse
Ville, État, Code postal
Date : 2022-05-11
Avis de rappel de véhicule à moteur – N° de campagne de rappel 2022-125
Cher client,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile du Canada.
La présente a pour but de vous informer que votre véhicule est susceptible de présenter un défaut qui pourrait porter
atteinte à la sécurité des personnes.
RAISON DE CE RAPPEL
Newmar Corporation a ciblé un défaut, lié à la sécurité des véhicules à moteur, sur des véhicules récréatifs
spécifiques construits sur des châssis Freightliner et Spartan.
Problème :
Sur certains véhicules récréatifs, l’écrou/boulon supérieur reliant la colonne de direction pourrait ne pas avoir été
correctement serré. Si l’écrou se desserre et tombe, vous pourriez perdre le contrôle de la direction.
Risque pour la sécurité :
Une perte de contrôle de la direction pourrait créer un risque d’accident.
Mesures correctives :
Newmar informera les propriétaires par courrier et vous demandera d’amener votre véhicule récréatif chez un
concessionnaire pour inspecter et serrer les écrous/boulons supérieurs et inférieurs de la colonne de direction, si
nécessaire.
Une réparation immédiate des véhicules récréatifs est indispensable. Leur utilisation continue présente un danger
potentiel pour la sécurité.
CE QUE NOUS ALLONS FAIRE
Newmar Corp. offrira aux propriétaires de tous les véhicules récréatifs concernés une réparation sans frais du défaut
potentiel, pour les pièces ou la main-d’œuvre. Les véhicules identifiés comme ayant un problème potentiel de
colonne de direction auront une vérification de leurs écrous et boulons supérieurs et inférieurs comme spécifié par
les directives d’installation du fabricant du châssis et, au besoin, serrés au couple approprié. La réparation devrait
durer au total 0,8 heures. Cependant, en raison de certains horaires de service, le concessionnaire pourrait devoir
conserver votre véhicule pendant une période plus longue.
CE QUE VOUS DEVEZ FAIRE
Ce défaut concerne la sécurité des véhicules à moteur. Il est recommandé de contacter immédiatement le service aprèsvente de Newmar au 1-800-731-8300. Un associé vous aidera à prendre rendez-vous pour effectuer cette réparation.
Les réglementations fédérales exigent que tout loueur de véhicule qui reçoit cet avis de rappel transmette une copie de ce dernier au locataire dans les
dix (10) jours.
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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Si vous avez fait effectuer la réparation avant de recevoir cette lettre, vous pourriez être admissible au remboursement
des frais de réparation. Pour de plus amples renseignements, veuillez contacter Newmar Corporation à l’adresse suivante :
Service après-vente
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030
Un centre de service agréé s’avèrera le mieux équipé pour obtenir des pièces et veiller à ce que votre véhicule soit réparé
le plus rapidement possible. CEPENDANT, si vous apportez votre véhicule à votre centre de service agréé à la date prévue
et que le problème n’est pas corrigé à cette date ou dans les cinq jours; veuillez contacter le service après-vente de Newmar
Corporation au 1-800-731-8300.
Si vous ne possédez plus ce véhicule, veuillez nous fournir le nom complet et l’adresse de la personne ou du
concessionnaire à qui vous avez vendu ou avec qui vous avez échangé votre véhicule. Nous vous remercions de votre
collaboration.
Votre sécurité et votre satisfaction sont importantes pour nous et nous nous excusons de la gêne occasionnée.
Cordialement,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Télécopieur (574) 773-5153 · WWW.NEWMARCORP.COM
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Steering Pinch Bolt Work Instructions
Upper Bolt
1. Remove lower steering column cover(s) to inspect and/or torque the steering bolt/nut
to specification. It is normally held on by a screw on each side of the column.
2. Take picture of pinch bolt before torquing.
3. Torque the upper pinch bolt (nut side) to the appropriate specification for the chassis:
• Freightliner = 35 FT LB
• Spartan
o Determine if Spartan used TRW column drive or Reax column
TRW column M10 1.5 Bolt = 41 FT LB
Reax column 7/16”-14 Bolt = 54 FT LB
4. Take a picture of the pinch bolt after torquing.
5. Reassemble the lower steering column cover and rotate the steering wheel to make
sure it does not rub on the steering column cover. If it does rub, reposition the steering
column cover, and then retest.
Lower Bolt
1. Underneath the front of the coach, locate the pinch bolt securing the steering shaft to
the steering gear box. (This is the shaft coming down through the floor to the gear box).
2. Take a picture of the pinch bolt before torquing.
3. Torque the lower pinch bolt (nut side) to the appropriate specification for the chassis:
• Freightliner 35 FT LB
• Spartan (TRW) 41 FT LB
• Spartan (Reax) 54 FT LB
4. Take a picture of the pinch bolt after torquing.
5. Submit the four pictures with the claim. Please name the pictures in this manner:
• Coach #, Claim #, line item #, followed by “upper pinch before”
• Coach #, Claim #, line item #, followed by “upper pinch after”
• Coach #, Claim #, line item #, followed by “lower pinch before”
• Coach #, Claim #, line item #, followed by “lower pinch after”
Example:
•
•
415204_5662_2 Upper pinch before
415204_5662_2 Upper pinch after
Prod# VIN Number
USA UNITS
415179 4VZAT1D97MC090180
415180 4UZACHFC4MCMU6793
415183 4UZACHFCXNCNL4992
415207 4VZDR1A9XMC089556
415212 4UZFCHFE8MCMV3575
415227 4UZFCHFE7MCMY2825
415233 4UZFCHFE5MCMV3579
415240 4UZACHFC3NCNL4994
415249 4VZAT1D9XMC090612
415269 4VZAT1D95MC090081
415278 4UZACHFC0MCMU6791
415298 4VZAT1D95MC090372
415299 4VZDR1A99MC090889
415300 4VZAT1D91MC090613
415301 4UZFCHFE6MCMV3574
415302 4VZDR1A94MC090220
415305 4UZFCHFE5MCMU9922
415306 4UZFCHFE9MCMU9924
415307 4UZACHFC0MCMT7539
415317 4VZAT1D93MC090614
415321 4VZAT1D97MC090082
415322 4UZFCHFE4MCMU9944
415323 4VZAT1D91MC090577
415324 4UZFCHFE4MCMW6405
415325 4VZAT1D9XMC090576
415326 4UZACHFC2MCMU6792
415327 4UZACHFCXMCMW6398
415328 4UZACHFC6MCMU9937
415329 4VZDR1A94MC090038
415330 4UZACHFC6MCMW6401
415331 4UZFCHFE0MCMW6403
415332 4UZFCHFE3MCMV3578
415333 4UZFCHFE7MCMV9724
415339 4UZACHFC6MCMU6794
415340 4UZFCHFE9NCNG5329
415341 4UZFCHFE6MCMY5652
415343 4VZAT1D96MC090669
415344 4VZAU1D99MC090226
415346 4VZAT1D93MC090578
415347 4UZACHFC1NCNL8459
415348 4UZACHFC8NCNL8460
415349 4UZFCHFE1MCMW6409
415350 4UZFCHFE2MCMW6404
415351 4VZAT1D97MC090874
415353 4UZACHFC4MCMX7381
Year Brand Type Floor Chassis Date In
2021
2021
2021
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2021
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2021
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DP
DP
DP
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TSB/Document ID: 22V 166
Replacement Service Bulletin Number:
MFR Communication Date: 2022-05-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STEERING:COLUMN
MFR Component System:
MFR Component Subsystem:
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- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
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