Technical Service Bulletin
91 MIB3: Garage door opener / SXM / Online Radio grayed out, connectivity issues, and various
malfunctions (CLU35)
91 22 00 2067021/1 May 11, 2022.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4 allroad,
A4, S4, A5,
A5 Cabriolet,
A5
Sportback,
S5, S5
Cabriolet, S5
Sportback,
RS 5, and RS
5 Sportback

2020

All

MIB3

Condition

Please note: Check whether any open field campaigns are shown for the vehicle before performing the repair
described here. It is essential that any open field campaigns are performed before the software update described
here is run. If not all open campaigns have been performed, it may not be possible to perform the repair
described in this TSB. If this is the case, it will not be possible to run the first SVM code.
Please note: This TSB describes a repair consisting of a software update with multiple steps and multiple update
procedures.
Customer states:
This software update addresses various MMI customer complaints on MY20 A4 and A5 vehicles, including:
• Garage door opener button in the drop-down menu is grayed out while driving.
• Garage door opener geolocation feature inoperable.
• Sirius XM tile grayed out.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
• Online Radio tile grayed out.
• SOS Malfunction displayed in the instrument cluster.
• Connect / Bluetooth / WiFi inoperable.
• Control Module for Telematics (ConBox) -J949- (diag. addr. 0075), no communication.
• Voice recognition quality and keyword activation with “Hey Audi” cannot be used.
• Various other technical malfunctions.

A valid technical customer complaint is required for this TSB to be applicable.
Please note the customer complaint in the claim comments, otherwise, the claim may be denied by warranty.

Technical Background
Software-related malfunctions may cause various issues.

Production Solution
New MIB3 software implemented in production with MY22.

Service

Please note: This TSB describes how to perform software updates for multiple control units in the vehicle. It is
essential that all of the software updates described are performed in full.
Required equipment:
• ODIS Tester.
• SVM code.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
• MIB3 Software update on USB Flash drive (see Required Parts and Tools or download the software from
MirrorServer using the SD Creator Program).
Time to complete update:
• Approximately 90 minutes
Service work:
1. Activate flight mode in the emergency call module.
• Activate flight mode directly via “Self-diagnosis” in diagnostic address 0075. Path: Adaptation>>Basic

functions connect>>Flight mode>>Activate/deactivate.
The first SVM code may not start if all field campaigns haven’t been completed on the vehicle.
2. Update the MIB3 infotainment system using either Method 1 or Method 2 according to TSB 2060523: 91 MIB3

Software Update Instructions and use SVM Code CL35A001MLBNAR.
Should the update fail with the error ERP0058I, please exit the diagnostic session and update the vehicle
via the red engineering menu (method 2)
3. Perform a bus sleep cycle by removing the diagnostic dongle, turning off the ignition of the vehicle, and locking
the doors. Wait until the illumination of all buttons in the vehicle has turned off before continuing.
4. Switch ODIS to DoIP communication.
Select the following from the drop-down menu in the ODIS tester:

Administration/General/GFF Process/Communication path – option to select communication path to only allow
DoIP communication.
Then select “Flash” mode.
5. Update the control module for telematics -J949- (0075) and the diagnostic interface for databus -J533- (0019)
using SVM code CL35A002MLBNAR.
This step includes an inactive period (flashing time) of approximately 40 minutes. This is taken into
consideration in the warranty accounting instructions.
6. Calibrate the diagnostic interface for databus -J533- (0019) using SVM code CL35A003MLBNAR.
7. Deactivate flight mode in the emergency call module.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Deactivate flight mode via “Self-diagnosis” in diagnostic address 0075. Path: Adaptation>>Basic functions

connect>>Flight mode>>Activate/deactivate.
8. Perform a bus sleep cycle by removing the diagnostic dongle, turning off the ignition of the vehicle, and locking
the doors. Wait until the illumination of all buttons in the vehicle has turned off before continuing.
9. If the DTC “U044700: Diagnostic interface for data bus module 1 implausible signal malfunction type 2:
active/static, symptom 4125” is stored AFTER updating, disconnect the vehicle battery according to the
instructions in the Workshop Manual, Rep gr. 27, ”Connecting and disconnecting battery A (0K4 + VH0)”. It will
be possible to erase the event memory after reconnecting the battery and switching the ignition on. This
should be entered as a separate claim as it is outside of the scope of this TSB.
10. Before releasing the vehicle, check the status of the emergency call LED in the roof module. If it is not green,
follow applicable TSBs and repair steps. If necessary, this should be entered as a separate claim as it is outside
of the scope of this TSB.
Method 1: Automated update using ODIS.
Method 2: Manual update due to SVM code or Server issues.

Vehicle

SD Creator Part Number SVM Code

A4/A5

8W0906961R

CL35A001MLBNAR

Model

Old Software Part

Old Software New Software Part

New

Number

Version

Number

Software

(or higher)

Version

SVM Code Input

(or higher)

A4, A5

*

*

4KE035282A

0239

4KE035282B

0190

4KE035283A

*

© 2021 Audi of America, Inc.

8W0907468F

0613

8W0035282A

0239

4KE035283F

0372

CL35A002MLBNAR

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
4KE035283B

Model

Old Target Data

Old Target

New Target Data

New Target

Container Number

Data

Container Number

Data

Container

(or higher)

Container

Version

SVM Code Input

Version
(or higher)

A4, A5

*

*

8W0909515VM

*

CL35A003MLBNAR

Warranty
Claim Type:

• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

Complaints about e-call or online services: 9145
Complaints about MMI functions: 9196

Damage Code:

T202

Labor Operations:

Software Update (Includes checking for

0151 0040

DTCs)

Old method
Time stated on
the diagnostic
protocol (Max
200 TU)

Software Update via REM (only if required,

9196 2599

70 TU

No allowance

0 TU

see note in step 2)
Diagnostic Time:
© 2021 Audi of America, Inc.

GFF

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin

Claim Comment:

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2067021/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part number for MMI update medium:

Model

USB Flash Drive

Quantity

A4, A5

8W0 906 961 R

01 (Shop tool)

You must not use an SD card with an adapter USB stick.
The USB stick and the time to download the software via the SD creator cannot be billed for.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
• TSB 2060523: 91 MIB3 Software Update Instructions.
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via

the MirrorServer.
All part and service references provided in this TSB (2067021) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of

© 2021 Audi of America, Inc.

Page 6 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

© 2021 Audi of America, Inc.

Page 7 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.