NHTSA ID Number: 10211830
Manufacturer Communication Number: T-SB-0045-22
TSB/Document Date: 2022-05-16
Summary
Some 2016 ? 2018 model year Toyota
vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match the radio station that is playing.?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi/km?). ?Multi-information display (MID) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010145), Entune? Audio Plus (version 010161), Entune? Premium Audio (version 010189), or earlier may exhibit one of the following conditions: ?Map will not display after it has been reprogrammed from the map micro SD card. Updated system software is now avail
T-SB-0045-22
April 29, 2022
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA and Mexico
Applicability
YEAR(S)
MODEL(S)
2016 - 2019
4Runner, Highlander,
Highlander HV, Sequoia,
Tacoma, Tundra
2016 - 2018
Avalon, Avalon HV
2017 - 2020
Prius Prime
2017 - 2018
Prius V
2016 - 2020
Prius
2016 - 2017
Sienna
2018 - 2019
Yaris
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0003-20.
Applicability has been updated to include 2019 model year 4Runner, Highlander, Highlander
Hybrid, Sequoia, Tacoma, Tundra, and Yaris vehicles; and 2020 Prius and Prius Prime vehicles
The market indicator has been updated to include the USA and Mexico markets.
The Introduction, Warranty Information, Multimedia Software Update Information, Software
Update Procedure, and Software Version Confirmation sections have been updated.
The Table of Contents section has been added.
Service Bulletin No. T-SB-0003-20 is obsolete and ANY printed versions should be discarded.
© 2021 Toyota Motor Sales, USA
Page 1 of 15
T-SB-0045-22
April 29, 2022
Page 2 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio
(versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions:
Head unit reboots at a specific location.
Abnormal Destination Search app operation.
Rebooting caused by no songs on the USB-connected iPhone.
A one-time reboot after ignition is cycled to ACC-ON.
Audio stays muted after the key is cycled.
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182),
or earlier may exhibit one or more of the following conditions:
Head unit reboots intermittently.
Home screen intermittently half blank after shifting out of reverse, if the driver uses
reverse after using the maintenance reminder screen.
Screen freezes during an incoming phone call.
Incorrect time displays on the diagnostic menu.
Radio station information does not match the radio station that is playing.
Abnormal playlist browsing operation.
Mute stays enabled after key cycle.
“Search along my route” is inoperative.
Traffic data scales improperly.
Unit of measure is missing from distance to destination
(showing “11” instead of “11mi/km”).
Multi-information display (MID) compass does not match navigation screen when
switching to North up.
Navigation does not match MID when switching from miles to kilometers.
Speed limit is blank on navigation screen.
Go button on VR screen is inoperative.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 3 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:
Map will not display after it has been reprogrammed from the map micro SD card.
“Low Fuel” pop-up message does not display.
Head unit continuously reboots.
Abnormal POI operation.
Head unit reboots while transferring phone book data.
Volume cannot be changed on Bluetooth® (BT) audio when paused.
Song information does not send when playing from BT audio.
Diagnostic Trouble Code (DTC) B15F6 is set.
The number of flashes for lane change signaling cannot be selected.
Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version
010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or
earlier may exhibit the following condition:
Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to ACC-OFF.
Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148),
EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier
may exhibit one or more of the following conditions:
“Contact and call history transfer complete” message pop-up does not display.
“Would you like to set up messaging?” message pops up after BT connection.
Intermittent rebooting.
Audio sound settings reset intermittently.
Surround sound setting turns back on after ACC-OFF/ON.
Incorrect selection of navigation items while inputting an address.
Low audio volume when switching to BT Audio.
Unable to switch to BT device while driving.
Dial pad is not available while driving.
Phone contacts are not available while driving.
Radio stations will play for a few seconds then cut out.
Unable to read incoming messages.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 4 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B,
013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions
010192 and 01019A), or earlier may exhibit one or more of the following conditions:
Intermittent rebooting when making or receiving phone calls.
Intermittent blank screen.
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Premium Audio
(versions 01019D, 01019E) or earlier may exhibit one or more of the following conditions:
Radio Intermittently reboots.
Auto-adjust inoperative when pressing the “Tire Change” button.
Specific buildings cannot be searched via POI name search.
Speed limit information is not displayed on the home screen.
Navigation routes include unnecessary U-turns and detours.
When entering an intersection, the 2nd digit is displayed abnormally.
“New software is not compatible with the system” pop-up message.
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 010150,
013A50, 010151), Entune™ Audio Plus (versions 01017A, 01017B, 01017C), Entune™ Premium
Audio (versions 0101A4, 0101A5), or earlier may exhibit the following condition:
Radio Intermittently reboots when an iPhone is connected via BT.
Updated system software is now available to address these conditions.
Follow the Software Update Procedure in this bulletin to install the latest software version.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 5 of 15
Entune Audio Head Unit Software Update (Panasonic)
Table of Contents
Warranty Information ...............................................................................................................6
For USA Market .................................................................................................................6
For Mexico Market .............................................................................................................6
Multimedia Software Update Information .................................................................................7
Software Update Procedure.....................................................................................................8
Software Version Confirmation .............................................................................................. 15
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 6 of 15
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
For USA Market
OP CODE
EL1922
DESCRIPTION
TIME
OFP
T1
T2
0.3
86100-#####*
86140-#####*
86804-#####*
87
74
Software Update
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle
being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY (USA)
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
For Mexico Market
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL1922
Software Update
0.3
86100-#####*
86140-#####*
86804-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle
being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY (MEXICO)
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 60,000 kilometers, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 7 of 15
Entune Audio Head Unit Software Update (Panasonic)
Multimedia Software Update Information
MODEL
MODEL YEAR
HEAD UNIT
MULTIMEDIA SOFTWARE
UPDATE FILE
Entune™ Audio Plus
13TDDANA-DA11_0127.kwi
Entune™
Premium Audio
13TDANNA-DA12_0167.kwi
Avalon,
Avalon HV
2016 – 2018
Prius, Prius V,
Tacoma, Tundra
2016 – 2018
Entune™ Audio
13TBDANA-DA10_0084.kwi
Sequoia, Tacoma, Tundra
2016 – 2018
Entune™ Audio Plus
13TDDANA-DA10_0127.kwi
Sienna
2016 – 2017
Entune™
Premium Audio
13TDANNA-DA11_0167.kwi
Entune™ Audio
13TBDANA-DA11_0081.kwi
Entune™ Audio Plus
13TDDANA-DA13_0126.kwi
4Runner,
Highlander, Highlander HV,
Sequoia, Prius, Prius Prime,
2016 – 2018
Tacoma, Tundra
Prius V
2017 – 2018
Yaris
2018 – 2019
Sequoia, Tacoma, Tundra
2019
Entune™ Audio Plus
13TDDANA-DA20_0125.kwi
Prius, Prius Prime
2019 – 2020
Entune™ Audio
13TBDANA-DA20_0083.kwi
4Runner,
Highlander,
Highlander HV
2019
Entune™
Premium Audio
13TDANNA-DA21_0166.kwi
Prius, Prius Prime, Sequoia
2019 – 2020
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
April 29, 2022
Page 8 of 15
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure
1. Confirm the audio system type by checking the faceplate ID printed on the bottom-right or
bottom-center of the head unit. See Table 1 for the applicable model faceplate ID number.
Figure 1. Avalon, Avalon HV, Highlander,
Highlander HV, Prius, Prius Prime, Prius V,
Sienna, Sequoia, Tacoma, Tundra, Yaris
Figure 2. 4Runner
Table 1. Faceplate ID Information
MODEL
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
4Runner
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TSB/Document ID: T-SB-0045-22
Replacement Service Bulletin Number:
MFR Communication Date: 2022-04-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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