Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 28, 2022
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN 22TD03 (Remedy Notice)
Certain 2022 Model Year GR86
DCM (Data Communication Module) Activation
Model / Years
2022 GR86

Production Period
Early November 2021 – Early February 2022

Approximate Total Vehicles
1470

Condition
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication
with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result
in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.
Remedy
Owners of the vehicles covered by this Limited Service Campaign will receive a notification letter via first class mail in early May,
2022. In the notification, there will be instructions for the owner on how to activate the DCM.
If the owner is unable to activate the DCM, any authorized Toyota dealer will activate the DCM, FREE OF CHARGE during the
limited service campaign period.
This Limited Service Campaign will be available until April 30, 2023, and is only available at an authorized Toyota dealer.
Covered Vehicles
There are approximately 1470 vehicles covered by this Limited Service Campaign. Approximately 60 vehicles involved in this
Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in Early May 2022. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.

© 2020 Toyota Motor Sales, USA

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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of
the email state “Disclosure Form 22TD03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted
otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.

© 2020 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• Any Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
This Limited Service Campaign will be available until April 30, 2023, and is only available at an authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.

© 2020 Toyota Motor Sales, USA

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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the VIN range
2. Check the TIS Vehicle Inquiry
System.

Not Covered

No further action required.

Covered

DCM Activation

Campaign complete, return the vehicle
to the customer.

Op Code
ATN223
•
•

Description
DCM Activation

Flat Rate Hours
0.2

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on April 30, 2023.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.

© 2020 Toyota Motor Sales, USA

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Campaign Designation / Phase Decoder

22TD03
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 22TD03 (Remedy Notice)
Certain 2022 Model Year GR86
DCM (Data Communication Module) Activation
Frequently Asked Questions
Original Publication Date: April 28, 2022
Q1:
A1:

What is the condition?
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular
communication with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An
inactivated DCM will result in Safety Connect, including emergency calling functions and other Connected Services, to
be inoperable.

Q2:
A2:

What is Toyota going to do?
Toyota sent instructions in a letter to owners on how to complete the DCM (Data Communication Module) activation.
If you are not comfortable activating the DCM, any authorized Toyota dealer will perform the activation FREE OF
CHARGE to you during the limited service campaign period.
Q2a:
A2a:

Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until April 30, 2023.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 1470 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

GR86

2022

Early November 2021 – Early February 2022

Q4:
A4:

How long will the repair take?
The repair takes approximately 10 minutes. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

© 2020 Toyota Motor Sales, USA

FAQ Page 1 of 1

TOYOTA
Certain 2022 Model Year GR86
DCM (Data Communication Module) Activation
Limited Service Campaign 22TD03 (Remedy Notice)
[VIN]

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Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.

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What is the condition?
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication
with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result
in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.

w
ne

What will Toyota do?
Toyota is providing the instructions enclosed, below, to assist you to in completing the DCM (Data Communication Module)
activation at your convenience. If you are not comfortable activating the DCM yourself, any authorized Toyota dealer will
activate the DCM FREE OF CHARGE to you during the limited service campaign period.

O

What should you do?

Please follow the instructions below to activate the DCM (Data Communication Module) at your convenience. Activating
the DCM will take less than one minute for you to complete.

Sa

m

pl

e

If you are not comfortable activating the DCM yourself or experience any problems doing so, please contact your
authorized Toyota dealer to make an appointment to have the DCM activated. The remedy will take approximately 10
minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a
longer period of time. This Program will be offered until April 30, 2023 and will only be available at an authorized
Toyota dealer.

How to activate the DCM (Data Communication Module)
1) Turn on vehicle
2) Locate the Map Light Assembly in the overhead console area (see picture to the left)
3) Press & Hold the “i” button (D) for 3-5 seconds
If DCM Was Previously Activated
1) Visual indicator on head unit will
display “Roadside Assistance …
Connecting” along with a Voice Prompt
saying “Connecting to Safety Connect
Roadside Assistance..”
2) If this occurs, press “I” button (D)
again or the “End button Call” on head
unit
3) No further action is necessary

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If DCM Was Previously Not Activated
1) The LED light indicators (B) will begin
blinking red & green and turn off
2) The LED light indicator (B) will turn only
Green if successfully activated

What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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•
•
•

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.

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If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

e

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

Sincerely,

pl

Thank you for driving a Toyota.

Sa

m

TOYOTA MOTOR SALES, U.S.A., INC.

•• PROTECTED 関係者外秘

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2020 Toyota Motor Sales, USA – Version 3c