Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under Customer Support Program
ZKC.
Certain 2013-2015 MY ES 300 h vehicles are covered for this condition under Customer Support Program ZLM.
Certain 2012-2014 MY Camry Hybrid vehicles and certain 2013-2015 Avalon Hybrid vehicles are covered for this
condition under Customer Support Program ZKK.
Certain 2010-2012 MY RX 450H vehicles are covered for this condition under Customer Support Program 20LE03.
Certain 2012-2014 MY Prius V and certain 2015 MY Prius V vehicles are covered for this condition under Customer
Support Program 20TE07.
Certain 2012-2014 MY Prius C vehicles are covered for this condition under Customer Support Program 21TE01.
Certain 2011-2013 MY CT 200H vehicles are covered for this condition under Customer Support Program 21LE01.
Certain 2016 MY Avalon Hybrid, certain 2015-2016 MY Camry Hybrid and certain 2011-2013 Highlander Hybrid
vehicles are covered for this condition under Customer Support Program 21TE03
Certain 2017-2018 MY Avalon Hybrid and certain 2017 MY Camry Hybrid vehicles are covered for this condition under
Customer Support Program 21TE04
Certain 2016 MY ES 300h, certain 2015-2016 MY NX 300h and certain 2013-2015 MY RX 450h vehicles are
covered for this condition under Customer Support Program 21LE02

What are the details of this program?

This Customer Support Program provides coverage as it applies to the Brake Booster and Brake Booster Pump Assemblies. If the
condition is verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of
this Customer Support Program.
•
•

The Primary Coverage will be offered until May 31, 2023, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use,
whichever comes first.

This coverage is for work performed at an authorized Lexus dealer only. It is subject to the same terms and conditions set forth in the
New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an
accident, theft and/or vandalism is not covered.
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Which part(s) are covered by this Customer Support Program?

The specific components covered by this program are as follows
• Brake Booster Assembly
• Brake Booster Pump Assembly

What should an owner do if experiencing this condition?

If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Lexus dealer
should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the
program, the repair will be performed FREE OF CHARGE to the owner.

FAQ Page 2 of 3
© 2021 Lexus, A Division of Toyota Motor Sales, USA, INC.

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What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?

Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the
initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Lexus Dealership can
determine if a condition is covered by this Customer Support Program.

What if an owner HAS NOT experienced this condition but would like to have the repair completed?

This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not
experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the Owner’s Warranty
Information Booklet for future reference.

How long will the repair take?

The repair will take approximately two and a half to three and a half hours, depending upon the vehicle model. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Customer Support Program?

Reimbursement consideration instructions will be provided in the owner letter.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at (1-800-255-3987) Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 3
© 2021 Lexus, A Division of Toyota Motor Sales, USA, INC.

Lexus, A Division
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024

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Certain 2017-2018 Model Year ES 300h
Certain 2017 Model Year NX 300h
Coverage for Brake Booster and Brake Booster Pump Assemblies
CUSTOMER SUPPORT PROGRAM 21LE03 NOTIFICATION
[VIN]
Dear Lexus Owner:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure customer
satisfaction, Lexus would like to advise you of a voluntary Customer Support Program that has been initiated for your vehicle.
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies on certain 20172018 model year ES 300h and certain 2017 model year NX300h vehicles. The specific condition covered by this program is related to
certain internal malfunctions of the Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391,
C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired
with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.

Brake System
Warning Light and
Warning Buzzer
(Red)

Brake System
Warning Light (Red)

ABS Warning Light
(Yellow)

SLIP Indicator
(Yellow)

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Master Warning
Light (Yellow)

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If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake Booster and Brake Booster Pump
Assemblies that are covered by this Customer Support Program.

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NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support Program.

Primary Coverage

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Applicable until May 31, 2023 with no year/mileage limitation.

Secondary Coverage

(After Primary Coverage ends)

Applicable for 10 years from the date of first use or 150,000
miles, whichever occurs first.

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What should you do?

Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If you have not
experienced the condition described in the Customer Support Program Details below, there is no action necessary at this time.

If you have experienced this condition, we recommend you contact any authorized Lexus dealer and make arrangements for diagnosis and,
if applicable, repair. The repair will take approximately two and a half to three and a half hours, depending upon the vehicle model. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if you have other questions?
•
•
•

Refer to the Frequently Asked Questions sheet included with this letter.
Your local Lexus dealer will also be more than happy to answer any of your questions.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.

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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair details (for example: a repair order), proofof-payment, and ownership information to the following address for reimbursement consideration:
Lexus
A Division of Toyota Motor North America, Inc.
PO Box 259001 – SSC/CSP
Mail Drop E3-2D
Plano, TX 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition
may have caused you.
Thank you for driving a Lexus.
Sincerely,

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LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC

•
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This Customer Support Program provides coverage as it applies to Brake Booster and Brake
Booster Pump Assemblies on certain 2017-2018 model year ES 300h and certain 2017
model year NX 300h vehicles. The specific condition covered by this program is related to
certain internal malfunctions of the Brake Booster Assembly. One or more of the following
specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored
in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be
repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of
this Customer Support Program.
The Primary Coverage will be offered until May 31, 2023, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or
150,000 miles from the date of first use, whichever comes first.

Please note that this coverage is for work performed at an authorized Lexus dealer only.

This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.

VIN#
Date of First Use

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*Please see your Lexus Dealer for additional details

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Customer Support Program 21LE03 Details

A voluntary Customer Support Program has been initiated
for your vehicle

▼ Remove at perforation and place in the back of your owner’s manual ▼

LEXUS
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS

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If my vehicle does not have this condition, do I need to make an appointment with my dealership?

No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in this letter. If you
have not experienced this condition, please tear off and insert the sheet from the bottom of the owner letter into the back of your
owner’s manual for future reference.

Is the Customer Support Program coverage transferable if I sell my vehicle?

Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition and terms
specified in the notification letter.

What should I do if my vehicle has the condition described?

If you experience this condition, please contact any authorized Lexus dealer and make arrangements for diagnosis and, if applicable,
repair.

Which part(s) are covered by this Customer Support Program?

Refer to the owner letter to find the specific component(s) covered by this program.

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?

Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the initial
diagnostic fees and any other repairs you may decide to have performed. Any authorized Lexus Dealership can determine if a
condition is covered by this Customer Support Program.

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Is this a recall?

No. This is not a recall. At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to help ensure customer satisfaction, Lexus is advising you of this Customer Support Program.

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