Technical Service Bulletin
37 Hesitation concerns, Harsh downshifts when braking or harsh 1-2 upshifts
37 13 00 2032812/2 April 9, 2013. Supersedes Technical Service Bulletin Group 37 number 13-83 dated January
31, 2013 for reasons listed below.

Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A4 Avant,
A5, A5 Cabriolet

2011-12

All

All with 2.0L and 8 Speed tiptronic

Q5

2011-12

All

All with 2.0L and 8 Speed tiptronic

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Warranty (Added labor operation; corrected service number)

1

1/31/2013

Original Publication

Hesitation concerns, harsh downshifts when braking, or harsh 1-2 upshifts.

Technical Background
Further transmission control module (TCM), J217, software calibration needed to improve shift concerns. Further
engine control module (ECM), J623, software calibration needed to improve hesitation.

Production Solution
New software in the TCM and ECM addresses the condition.

Page 1 of 3 plus attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in the attached TSB, 2011732 00 Software Version Management (SVM), operating
instructions.
2. Update the TCM and ECM using the SVM action code as listed in the table below if necessary.
Model
Year

Model

Engine and/or Old Software
Transmission Part Number

Old
New Software
Software Part Number
Version

New
Software
Version

SVM
Action
Code

(or higher)
Transmission software update

2011

2011-2012

A4, A4
2.0 L with 0BK
Avant, A5,
8 speed
A5
transmission
Cabriolet

8K0927158K

A4, A4
2.0 L with 0BK 8K0927158S or
Avant, A5,
8 speed
A5
8K0927158Q
transmission
Cabriolet

2011

Q5

2011-2012

Audi Q5

2.0 L with 0BK
8 speed
transmission

8R0927158E

2.0 L with 0BK 8R0927158T or
8 speed
8R0927158M
transmission

All

8K0927158K

1014

All

8K0927158S

1007
02A048

All

8R0927158E

1015

All

8R0927158T

1008

8K2907115AG

0003

Engine software update

2011-2012

2011-2012

A4, A4
2.0 L with 0BK
Avant, A5,
8 speed
A5
transmission
Cabriolet

Audi Q5

2.0 L with 0BK
8 speed
transmission

8K2907115AG

0002

01A120
8R0907115P

0002

8R0907115P

0003

3. Clear adaptations and perform test drive adaptation through GFF for 2011 model year.
4. Clear adaptations and perform standstill adaptation for 2012 model years.

Page 2 of 3 plus attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.

Service Number:

3730

Damage Code:

0039

Labor Operations:

Update software of TCM

3730 2599

40 TU

Update software of ECM (If Needed)

2470 2599

40 TU

Charge Battery

2706 8950

10 TU

Perform standstill adaptation

3735 5799

60 TU

-OR-

Diagnostic Time:

Perform test drive adaptation

Included in GFF below

GFF to perform test drive adaptation

0150 0000

Time stated on
diagnostic
protocol (Max
100 TU)

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2032812/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732: 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Dept. and service manuals for the latest information.

Page 3 of 3 plus attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
00 Software Version Management (SVM), operating instructions
00 12 32 2011732/9 February 7, 2012. Supersedes Technical Service Bulletin Group 00 number 10 – 02 dated
March 24, 2010 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All Audi

2002 on

Not Applicable

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

9

-

Revised header data (Added model years)
Revised Technical Background
Revised Service (Added image)

8

3/24/2010

Revised Technical Background
Revised Service (Added Response Codes section)

7

5/13/2009

Revised Service (Step 6)

6

12/15/2008

Revised Service (Step 3 – added information concerning use of wireless
VAS 5054A transmitter head)

5

11/17/2008

Revised Title to include Repair Group

4

10/21/2008

Revised Service (Step 3 – added information concerning Windows power
savings settings)

This Technical Service Bulletin (TSB) details the general process for carrying out a Software Version Management
(SVM) software update for any TSB or Update.
Troubleshooting information is included in the Additional Information section.
Please refer to the upcoming TSBs covering detailed aspects of SVM. They will be listed under group “99”.

Technical Background
SVM was developed with the main goal of ensuring each Audi vehicle has the correct electronic control units with
the correct software versions installed when it leaves the dealership repair facility.

© 2012 Audi of America, Inc.

Page 1 of 10

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
SVM is a feature of GFF that has a subset of
functions or components as seen in Figure 1. These
functions are explained below. A VAS 5051B, VAS
5052A, or VAS 6150(A/B/C) diagnostic tool is
required to read out the vehicle control unit data and
send it to the SVM server (also called an “SVM
communication”).

Figure 1. Subset of SVM functions

1. SVM – Specified/actual comparison
Goal: This function is designed to ensure all electronic control units installed in the vehicle have the correct
part numbers, software versions, coding and parameterization. It will not suggest a control unit software
update. During this SVM communication, the part numbers and software versions of the actual control units
installed in the vehicle will be sent to the SVM servers. This “actual” data is then compared to the “specified”
data in the SVM database for a particular vehicle. The specified data stored on the SVM servers is also
referred to as the vehicle “reference”.
What an SVM Spec/Actual can do:
• Document any changes to an electronic control unit’s hardware/software part numbers, hardware/software
versions, and provide feedback to the user if these changes are accepted or rejected.
• When new parts are installed, it will also calculate coding changes or parameterization changes. If a
“hardware replacement suggestion” is given, then a conflict exists with the vehicle reference for that
control unit (i.e. SVM expects a different part number or software version for the control unit in question).
1

• As a rule, SVM will not allow a control unit with the same part number as the original part to be installed if
the new part contains an older software revision. In this situation, SVM will return a hardware change
2
suggestion . In these special cases a new vehicle reference must be manually set by an Audi Product
Support Engineer. Please contact the Technical Assistance Center Helpline if you suspect this is the
case.
2. SVM - Direct Input: SVM code for problem related update
Goal: This function performs any additional functions which cannot be performed with an SVM Spec/Actual.
Those functions include the following.