Technical product information
Bentayga Hybrid - Unable to charge the high voltage battery or charging starts and then stops
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand

Transaction
2066497/1
No.
Level
EH
Status
Approval
Release
date
Event memory entries
Diagnostic address
00C6 - High-voltage battery charger
00C6 - High-voltage battery charger
00C6 - High-voltage battery charger
008C - Hybrid battery management

Event memory entry
Fault type
P33EC00: External plug in charge socket A electrical error
P31CB00: Immediate upload button Stuck Closed
P168F00: System malfunction
P0E5E00: Battery Charger Control Module Processor Performance

Fault status
static
static
static
static

New customer code
Object of complaint

Complaint type

electrical power, electric system, data transfer -> power supply
electrical power, electric system, data transfer -> battery management -> charging highvoltage battery

functionality
functionality -> defective function
sequence

Vehicle data
Bentayga Hybrid
Sales types
Type
4V14F9
4V14F9
4V14F9

MY
2020
2021
2022

Brand Designation Engine code
E
*
E
*
E
*

Documents
Document name
master.xml

Gearbox code
*
*
*

Final drive code
*
*
*

Position

Technical product information
Bentayga Hybrid - Unable to charge the high voltage battery or charging starts and then stops

Transaction No.: 2066497/1

Customer statement / workshop findings
Customer statement
•

Unable to charge the high voltage battery, or charging starts and then stops

Workshop findings
The following DTC’s are evident within the high voltage battery charger control module (Diagnostic address C6)
•

P33EC00: External plug in charge socket A electrical error

•

P31CB00: Immediate upload button Stuck Closed

•

P168F00: System malfunction

And/or
The following DTC is evident within hybrid battery management control module (Diagnostic address 8C)
•

P0E5E00: Battery charger control module processor performance

Technical background
VERY IMPORTANT: This vehicle uses a High voltage system and MUST only be worked on by suitably qualified
personnel
VERY IMPORTANT: Please ensure all guidelines within the repair manual are strictly followed before and whilst
conducting any work on vehicles with a High voltage system
In the event the issue is as described within the Customer statement/Workshop findings section, refer to the instructions
within the Measure section of this TPI

Production change
-

Measure
1) Referring to Rep.Gr 93 - Carry out an Inspection and classification of the Hybrid battery unit AX1
VERY IMPORTANT: In the event that the classification result of the battery is ‘Normal’ the operative should conduct the
remaining steps of this TPI from step 2
However
If the classification result of the battery is either ‘Danger’ or ‘Warning’ then move the car to the quarantine area and raise a DISS
immediately, the operative MUST NOT continue with any other work unless instructed via the open DISS query
2) To confirm the charging issue - Check the operation of the charging system using the customer’s and the retailers charging equipment
3) Run a full diagnostic log and check if the DTC’s within the Technical background section are evident
4) In the event the DTC’s within the Technical background section are evident the operative should replace the On Board Charger (AX4) Refer to
Rep.Gr 93 - Charging unit 1 for high voltage battery AX4 - To remove and refit
5) Re-check the operation of the Charging system
In the event that there is a new charging complaint after the replacement of the On Board Charger (AX4) or different DTC’s are
logged, reference should also be made to other VIN applicable charging issue related TPI’s where relevant

Warranty accounting instructions
Time to replace the Charging unit 1 for high voltage battery (AX4)
Warranty type
110 or 910
Damage service number 93 52
Damage code
00 40
Labour
Labour Operation Code 93 52 19 80
Time
170 TU

Time to De - energise the high voltage system
Labour
Labour Operation Code 93 10 00 00
Time
30 TU
Diagnosis time
Labour
Labour Operation Code 01 50 00 00
Time
As per ODIS log (must not exceed 50 TU)

Parts information
Refer to the ETKA parts catalogue

The high voltage coolant system Anti tamper lock for the high voltage coolant reservoir cap MUST always replaced as per the
ETKA parts catalogue