ENGINE TIMING
CHAIN/TENSIONER PARTIAL
EXTENDED WARRANTY - USA
NAS22.02.002

WARRANTY

AFTERSALES BULLETIN

USA

March 4, 2022

TO: All authorized Land Rover Retailers
RE: Engine Timing Chain/Tensioner Partial Extended Warranty

Jaguar Land Rover North America, LLC is announcing a new partial extended warranty coverage
applicable to Land Rover 2012-2014MY LR4 (L319) and 2012-2014MY Range Rover Sport
(L320/L494) vehicles and sold in the United States (the “Applicable Vehicles”) and extends partial
warranty coverage for up to 8 years or 100,000 miles (whichever occurs first).
What does this Partial Extended Warranty cover?
Timing Chain and Timing Chain Tensioners
This partial extended warranty covers all repairs to, or replacements of, the timing chain and
timing chain tensioner fitted in the Applicable Vehicles for up to eight (8) years and 100,000 miles,
subject to the time and mileage parameters set forth below:
Year

Mileage Range

Maximum Coverage Percentage

More than 4 and up to 6
More than 6 and up to 7
More than 7 and up to 8

50,001 to 70,000
70,001 to 85,000
85,001 to 100,00

60%
50%
40%

Partial warranty coverage will also be provided for the repair or replacement of a tensioner lever,
subject to the same time and mileage parameters, provided that the repair or replacement of the
tensioner lever must be necessary as part of a repair or replacement of a timing change or timing
chain tensioner. To qualify for a particular level of extended warranty coverage, the Applicable
Vehicle must satisfy both the applicable year requirement and the applicable mileage range
requirement at the time the (i) timing chain and/or timing chain tensioner failure is diagnosed by
an authorized Land Rover retailer in a document around the same time with such failure and in
accordance with published technical repair documents that relate to the failure or (ii) timing chain
and/or timing chain tensioner is repaired or replaced (whichever occurs first). The vehicles that
have been “in service” for more than 8 years or 100,000 miles are excluded from the class. The
term “in service” means the date the vehicle went into use. Other than the extended time and
mileage periods set forth above, the terms, requirements, and limitations in JLRNA’s New Vehicle
Limited Warranty remain in effect.

Engine Damage Due to a Timing Chain or Tensioner Failure
This partial extended warranty also covers all repairs to, or replacements of, engines that are
damaged due to timing chain or timing chain tensioner failures on the Applicable Vehicles for up
to eight (8) years and 100,000 miles, subject to the time and mileage parameters set forth below:
Year

Mileage Range

Maximum Coverage Percentage

More than 4 and up to 6
More than 6 and up to 7
More than 7 and up to 8

50,001 to 70,000
70,001 to 85,000
85,001 to 100,00

30%
25%
20%

Partial coverage extends to any replacement seals, gaskets and engine lubricant required as part
of the engine repair, subject to the same time and mileage parameters, provided that the
replacement of the component(s) must be necessary as part of the repair or replacement of the
engine. To qualify for a particular level of extended warranty coverage, the Applicable Vehicle
must satisfy both the applicable year requirement and the applicable mileage range requirement
at the time the (i) engine damage due to a timing chain and/or timing chain tensioner failure is
diagnosed by an authorized Land Rover retailer in a document around the same time with such
failure and in accordance with published technical repair documents that relate to such damage
or (ii) engine is repaired or replaced due to a timing chain and/or timing chain tensioner failure
(whichever occurs first). The vehicles that have been “in service” for more than 8 years or 100,000
miles are excluded from the class. The term “in service” means the date the vehicle went into
use. Other than the extended time and mileage periods set forth above, the terms, requirements,
and limitations in JLRNA’s New Vehicle Limited Warranty remain in effect.
What do Retailers need to do?
Repairs to Applicable Vehicles will follow the standard Jaguar Land Rover repair process.
Retailers must:
•

Check for eligible vehicles on the warranty coverage section of the Land Rover
Warranty Portal inquiry screen;

•

Follow the repair procedures provided in TOPIx; and

•

Submit a claim for partial coverage via the warranty system.

Warranty Claims
NOTE: where the standard 4-year/50,000-mile Land Rover warranty has expired (but the 8year/100,000-mile partial extended warranty has not yet expired), claims must be submitted
using Program Code TCN following the Prior Authority Request process detailed below.
Additionally, all claims for replacement engines for damage due to timing chain or timing chain
tensioner failures are subject to the prior authority requirements (FRED) outlined in the Global
Warranty Manual.
Exclusively for this Extended Warranty Program, Program Code 'TCN' is now maintained for MC
PARs:
1) When creating a MC PAR, please add the Program Code “TCN” to the drop-down selection
(as highlighted below)
2) CRC case number should be 1111111111
3) Please select CLL – Consumer Legislation as Goodwill reason

4) Retailer defines % contribution

5) Retailer submits MC PAR
6) CSPS Team review and respond to MC PAR
7) Retailer converts MC PAR into MC Claim and submits
Customer Reimbursement Process
If a customer has indicated that they have already paid for one or more of the concerns outlined
above as a normal retail repair (after the expiration of the standard 4-year/50,000-mile warranty
and before the expiration of the 8-year/100,000-mile partial extended warranty), please refer the
customer to WWW.SchmidtTimingChainSettlement.com or 844-285-9444. Reimbursement
claims will be processed by a 3rd party, not by the JLR retailer.

For questions regarding the content of this publication, please contact:
Imanda Baladi

Upstream Technology & Warranty Manager

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

[email protected]