SMB31006 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
Shipping and Handling of Volvo Lithium-ion Battery Electric Vehicle (BEV)

Battery Packs to Global Battery Solutions (GBS)

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
006
Warranty
United States
REVISIONS:
Page 5 (FedEx BOL)
ISSUE DATE:
STATUS DATE:
2021-02-15
2021-12-16
Page 1 of 14

“Right first time in Time”

Attention Volvo Parts Managers and Service Managers

There may come a time where a Customer Vehicle will require Technical Service and you will be

instructed to replace and ship a defective lithium Battery Electric Vehicle (BEV) battery directly to our

Supplier for Technical Evaluation.

Note: All Volvo Lithium-ion Battery Electric Vehicle (BEV) Batteries will be part of our Volvo

Technical Helpdesk Prior Approval Process.

The failed Battery Electric Vehicle (BEV) battery must be shipped directly to the Volvo Battery

Center, operated by Global Battery Solutions (GBS), at the address indicated below and on the

shipping labels attached.

VOLVO LITHIUM-ION BATTERY ELECTRIC VEHICLE (BEV) BATTERY PACK SHIPPING

AND HANDLING GUIDELINES:

Remove the replacement battery from the shipping container and follow instructions as outline in VIDA

for vehicle installation.

HANDLING:

Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be

removed from its original packaging and installed in the vehicle as soon as possible in order to maintain

protection against mechanical impact or tampering.
Produced and printed in the USA and available as an electronic document.

© 2021 VOLVO CAR USA, LLC
Service Manager Bulletin 31-006

Once the replacement battery is removed, store this container in a safe and secure place to be used for

the transportation of the defective Battery Electric Vehicle (BEV) battery.

• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement

container.

• Do not damage the replacement crate.

• Do not stack anything on top of the replacement crate.

• The battery pack shall always be kept in an upright position.

• If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat

labeling cost.

Carefully insert the defective Battery Electric Vehicle (BEV) battery in the replacement crate as soon as

possible and move this crate to a safe and secure staging location.

It is mandatory the defective Battery Electric Vehicle (BEV) battery be shipped to GBS within 2 days of

receiving the replacement battery. The defective battery must be received by GBS 7 days of receipt of

the replacement battery.

SHIPPING:

All core shipments to the Battery Center must include a proper core report. Without the core report core

credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,

found on the Retailer Portal, for instructions on how to create a core report and core packing list.

Ship the core back to the Volvo Battery Center. Complete the attached FedEx VICS Bill of Lading and

update the return address.

All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end

of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions.

• Cut out one of the labels.

• Fill out this label completely.

• Secure the label to the outside of the replacement container.

• Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer

Service 1.866.393.4585

Ship to:

Global Battery Solutions

581 Ottawa Ave, Suite 100

Holland, MI 49423

Attention: Stacy Trott

Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading and

a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-001A.

You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping crate

using the Volvo Poly Bags 7777563.
Page 2 of 14
2021-12-16
Service Manager Bulletin 31-006

Warranty and Technical Documents

These Documents must be included inside the crate with the defective battery.

• Technical Helpdesk Vehicle Report - (mandatory) see sample below.

• Shipping Label affix to the outside of the replacement crate. (mandatory)

• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)

• Copy of the original Repair order-see sample below.

Note: Failure to include the above documents may result in the package being returned at retailer

expense.
Page 3 of 14
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

 

 





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

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 


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

Volvo Cars c/o Global Battery Solutions______________



    

 

  

 

  



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

     



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   

 

  

  


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


 EMERGENCY PHONE NUMBER
CONTACT: CHEMTREC


800-424-9300


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

 

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





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






 

 
 





     


 
    

 

       

  

 




 
 


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



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SaleBestseller No. 1

OTOFIX D1 Lite 2026 Bidirectional Scan Tool, Bluetooth OBD2 Scanner Diagnostic Tool, 2 Years Free Update, 38+ Services, CANFD & DoIP Protocols, All System Diagnoses, ABS Bleeding, Auto VIN

🎉[OTOFIX D1 Lite, Perfect Cost-effective Diagnostic Tool]: OTOFIX D1 Lite, a newest bidirectional scan tool from OTOFIX company, is a great choice for DIYers and repair shops. 👉This obd2 scanner diagnostic tool packs all practical functions: OE level all systems diagnoses, Bi-Directional Control, 38+ reset services fixing 99% of common problems, support DoIP & CANDF protocols and FCA AutoAuth, high-end hardware configuration. Worldwide vehicles and 🔥2 Years Free Updating🔥 covered.
🎉[Bi-Directional Scan Tool, Active Test]: OTOFIX D1 Lite bluetooth obd2 scanner can also command ECUs and monitor the operation of the actuators to track down the problems of certain parts, like windows, sunroof, wipers, fuel pumps, etc., saving repair time & trouble. This makes OTOFIX D1 Lite the most cost-effective bidirectional scan tool.
🎉[2026 Newest, 38+ Hot Reset Functions]: Equipped with 38+ reset functions in one, the OTOFIX D1 lite automotive scanner diagnostic tool allows you to troubleshoot 99% of common vehicle problems. You can use this car diagnostic scanner holding enough functions to easily repair common vehicle models in your repair shops. Including Oil Reset, Injector Coding, Throttle, DPF Reset, SCR Reset, Gear Learning, Clutch Learning, Suspension, etc. Note* Reset functions vary by model.
🎉[OE Level Full Systems Diagnostics]: Unlike the 2-system and 4-system diagnostic tools, the OTOFIX auto scan tool can complete comprehensive system diagnostics within 5 minutes. It accesses and scans all available onboard systems like for Engine /AT /ABS /EPB /BMS /TPMS /SRS /SAS /Audio System /BCM /Air Conditioning / etc., to read & clear codes, view live data, and check ECU information. Note: Active test is not involved.
🎉[Powerful Hardware Configuration]: Designed with a fashion appearance & a 7” touchscreen and a weight of 463g, this OTOFIX D1 Lite OBD2 diagnostic scanner scan tool is convenient for everywhere and easy to use & store. Android9.0 OS and 2+64GB memory enhance multi-task smoothness and diagnostic operation, no more wasting too much time. 5800mAh battery allows hours-lasting use. WiFi & VCI1 also bring faster communication for your diagnostics.

SaleBestseller No. 2

OTOFIX D1 Lite Bidirectional Scan Tool with 2-Year Free Updates, 2026 New All System Automotive Diagnostic Scanner, 38+ Reset Services, FCA AutoAuth, Active Test, CANFD&DOIP, Auto VIN

🏆【2026 TOP OBD2 Scanner Diagnostic Tool】OTOFIX D1 Lite wireless obd2 scanner has upgraded hardware configuration and car coverage. The newly upgraded D1 Lite with 🔥OS Android 9.0🔥1.5Ghz 4 core high efficiency processor🔥2GB RAM+64GB ROM large storage🔥5800mAh large battery, more stable and longer lasting diagnostics🔥 38+ Reset🔥action tests🔥full system diagnostic🔥Supports MV105 endoscope🔥21+ Language Supports🔥100000+ vehicle coverage to meet all your daily maintenance needs.
👍【Bi-Directional Control / Active Test】D1 Lite obd2 scanner has bidirectional control(worth $300+), which is the most beloved feature among mechanic. If your headlights or car windows are broken, going to a repair shop will cost a lot of money. You can use D1 Lite to send execution commands to the ECU module and identify the repair status. Such as ABS, car windows, doors, valves, wipers, headlights, etc., effectively shorten diagnostic time and reduce diagnostic costs.
🔥【All Systems Diagnostics, In-depth Checking】This advanced OBD2 Scanner D1 Lite can perform OE-level diagnosis of all systems including engine, transmission, airbag, ABS, ESP, TPMS, gateway, steering, radio, and air conditioning for more than 100 brands. This diagnostic scanner supports essential functions, such as reading ECU version info, reading and clearing fault codes, and reading data streams.With just a simple click, it provides you with accurate and in-depth diagnostics.
🏆【38+ Reset Hot Functions】For repair workshops, holding an OTOFIX D1 Lite Auto scanner is a strong advantage over others. Its 38+ maintenance functions provide various solutions for all module repairs, including Oil Reset, TPMS Reset, Injector Coding, Suspension, Throttle Matching, etc., which will usher your repair business to a new pinnacle. Continuously updating will never make the functionality & compatibility out-of-date.
🏆【150+ Models, 10000+ Car Coverage & 16 Languages】D1 Lite is a comprehensive car diagnostic scan tool, help you to troubleshoot car issues fast for 95% US, European, Asian auto makes. ✅ With frequent updates and optimizations allow D1 Lite to cover more vehicles to meet your needs. ✅ Multilingual menu allows auto mechanics around the world to use it without language barriers. 🚩Note: Kindly send us the S/N of the device to authorize new language updates before changing the menu language.

SaleBestseller No. 3

OTOFIX D1 Lite 2026 Bidirectional Scan Tool, 2 Years Free Update, 38+ Services, All System Diagnostic Scanner, Active Tests, AutoAuth FCA SGW, AutoVIN, CAN FD & DoIP, 99% Car Coverage

【2026 OTOFIX D1 Lite Gives the Best Value for Money】OTOFIX D1 Lite bidirectional scan tool is more FASTER and SMARTER with 2026 Enhanced Hardwares & New Functions! 👍Alternative Bluetooth +USB connect 👍2G+64GB 👍4x ARM Cortex-A35 (1.5GHz) Processor (5X Faster CPU) 👍Android 9.0 OS 👍5G GHz WiFi 👍CANFD&DOIP 👍 FCA AutoAuth 👍38+ Services 👍3K+ Bi-Directional Control 👍Full Systems Diagnose 👍2 Years Update 👍150+ Vehicle Coverage.
👍【Active Tests】 OTOFIX D1 Lite is a bi-directional scan tool that can send commands to, and also receive information from vehicle control modules. This way, you can quickly locate and repair faulty auto parts. For Example: send direct commands to ask the vehicle to turn on/off the radiator fan, lights, sound horn, fuel pump, modulate throttle, open/close windows, operate mirrors and more. *Note that only available tests will be displayed in the menu.
👍【38+ Service Functions】 OTOFIX D1 Lite scan tool offers 38+ of the hottest service functions that are commonly used for car repairs. That include Oil reset/SAS/EPB/BMS/Throttle/ABS bleeding, and 2065-new SUS/ADBLUE/NOX/Headlamp resets (and more) to help restore your car status after repairs are done. Compared to other diagnostic scanners for cars, the OTOFIX D1 Lite scanner is much more fully-featured. *Note that specific functions available depend on the make/model/year of your car.
👍【All System Diagnostics + Cloud Report Management】 This 2026 car scanner OTOFIX D1 Lite provides troubleshooting and data for all ECUs: read/clear DTCs, view graphic live data/VIN, and locate system faults for safe driving. With Cloud Report Management, you can save detailed reports to cloud servers and easily shared them with others via QR codes/emails/text messages. Others can access these reports from any device (smartphones/tablets/PCs …) anytime, and you can better manage repair work.
👍【99% Car Coverage】 This one-station car scanner diagnostic for all cars works on 150+ major car brands across the world. 1) It supports CAN-FD/DoIP protocols: compatible with GMCAVALIER/TRAX/Encore/Envision/GL8(LSY)/CT4/CT5 after 2019; Volvo after 2018; Land Rover/Jaguar after 2017; and BM.W F/G all chassis. 2) For models equipped with security modules (such as Renault & 2018+ FCA SGW), its built-in AutoAuth allows you to easily break diagnostic barriers after registration.

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Last update on 2026-05-13 / Affiliate links / Images from Amazon Product Advertising API

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