Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929

This letter applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement as described in the included Service Information
Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenoti-fication remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter

SIL 844

ePTO Mounting Fasteners Inspection
Units Affected: Certain AA/AA-E, AN/AN-E, and AN-E-OC series aerial devices built from 2015 to
2020 and equipped with a JEMS 18E20 hybrid system. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that there may be loose, missing, or incorrectly installed mounting fasteners on the electric power take-off (ePTO) on affected units. This can cause the ePTO to become loose
from its mounting bracket, resulting in excessive vibration. The fasteners may need to be replaced with
new, correctly installed fasteners.
Customer Action: Inspect the ePTO mounting fasteners no later than the next preventive maintenance
interval or 120 days from the receipt of this SIL, whichever comes first. Use the Inspection Procedure
beginning on page 2. If repair is required, order and install the specified mounting kit or schedule the installation of the kit by Altec. If cap screw(s) are missing, take the unit out of service until the kit has been
installed.
Requirements: The inspection is estimated to take 15 minutes and one person to complete. The repair
is estimated to take 45 minutes and one person to complete.
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy
and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the
work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a
warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow
up to $22.50 for the labor to perform the inspection and up to $67.50 for the labor to perform the repair.
Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

Page 1 of 4

Altec Use Only
0.25 hr
0.75 hr
010.0997.43151.000.0000.000
Not included
98
N/A
074900806

Altec Use Only
Description
Part No.
JEMS 18E20 ePTO mounting bracket hardware kit 991429880

Qty
1

Warranty
Yes

Released: February 7, 2022

SIL 844

Inspection Procedure: Normal mechanic’s hand tools and a calibrated, click-type torque wrench capable of 30 foot-pounds are required for this inspection. Read and understand all steps of the instructions
before beginning the procedure.
1. Position the unit on a level surface. Apply the parking brake, and turn off the engine. Remove the key
from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock
the wheels.
2. Find the ePTO assembly under the chassis, located either toward the street side as shown in Figure 1
or toward the curb side.
Front of
Chassis

Split Lock
Washer

ePTO

5

3

Flat
Washer

1
Unused
Holes

ePTO
Bracket

6

4

Cap
Screw

2

Figure 1 — Street Side Mounted ePTO Assembly

2. Inspect the mounting hardware under the
ePTO bracket (refer to Figure 1).
• If all six cap screws are installed and each
has a 3/8" flat washer and a 3/8" split lock
washer as shown, proceed to step 3.
• If there are any missing cap screw(s) (refer to Figure 2) and/or any missing washer(s), proceed to step 6.

Unused
Holes

Missing
Cap Screws

Figure 2 — Inspecting for Missing Cap Screws

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SIL 844

3. Inspect the two flat washers in locations 5
and 6 near the weld in front of the forward
cross brace on the mounting bracket (refer
to Figures 1 and 3).
• If both 3/8" flat washers are flat against the
mounting plate and not contacting the adjacent weld, proceed to step 4.
• If either 3/8" flat washer is overlapping the
adjacent weld, proceed to step 6.

Cross Brace
Weld
Washer
Overlapping
Weld

4. Torque the cap screws to 30 foot-pounds in a
criss-cross pattern, in the sequence of cap screw Figure 3 — Inspecting for Washer Contact with Weld
number 1, 6, 3, 4, 5, 2 (refer to Figure 1).
5. Torque the cap screws to 30 foot-pounds in a circular pattern, in the sequence of cap screw number 1,
3, 5, 6, 4, 2 (refer to Figure 1).
6. Review the inspection results.
• If no cap screws or washers are missing and no flat washer(s) are contacting the weld, perform steps
a and b below.
a. Put the unit back into service.
b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
• If all six cap screws are present but washer(s) are missing and/or flat washer(s) are overlapping the
weld, perform steps a through c below.
a. Schedule the installation of the JEMS 18E20 ePTO Mounting Bracket Hardware Kit, part number
991429880, by either of the methods shown below, using the Altec Contact Information on page 1.
– Contact Altec Service to schedule installation of this kit.
– Contact Altec Parts to order this kit, and schedule for your own technician or your third party
provider to install it.
b. Put the unit back into service while awaiting installation of the kit.
c. Do not complete the Inspection Sheet at the end of this notice. Completion of the SIL will be
documented after the vehicle is repaired.
• If any cap screw(s) are missing, perform steps a through d below.
a. Take the unit out of service.
b. Schedule the installation of the JEMS 18E20 ePTO Mounting Bracket Hardware Kit, part number
991429880, by either of the methods shown below, using the Altec Contact Information on page 1.
– Contact Altec Service to schedule installation of this kit.
– Contact Altec Parts to order this kit, and schedule for your own technician or your third party
provider to install it.
c. Put the unit back into service after the kit is installed.
d. Do not complete the Inspection Sheet at the end of this notice. Completion of the SIL will be
documented after the vehicle is repaired.

Page 3 of 4

SIL 844

Inspection Sheet

Complete this form and submit it to Altec to document inspection completion.
Choose one of these options for submission.
• Online through the customer portal – Altec Connect*
Sign in or Register for an account at connect.altec.com/login
1. Select Equipment
2. Select Altec Product Notices
3. Select Report a Completed APN
• Scan and Email to [email protected]
• FAX to 1-877-659-9929
• Mail to: Customer Outreach; PO Box 8338; Saint Joseph, MO 64508
Model

Altec Unit Serial Number

Scan here to access
Altec Connect.

Date Inspected

Company Name: _______________________________________________

Phone____________________________

Service Company Name:_________________________________________

Phone:___________________________

Company Contact: _________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City: _______________________________________________State/Province:_________________________________
ZIP/Mailing Code:___________________________________Country:________________________________________
Signature:__________________________________________

Submission of this form does not order parts or schedule service from Altec.
* If the customer or the customer’s warranty provider performs the repair, submit a warranty
claim through Altec Connect to be reimbursed for the cost of the parts and/or labor.
Contact Altec for more information or to schedule the work to be done by Altec.
Make copies of this form for additional units if needed.

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