Warranty Extension TXXO: Motor Driven Power Steering (MDPS) Dealer Best Practice
January 13, 2022
Warranty Extension Terms: 15 years/150,000 miles
Updates to this Document
• TSB # 22-ST-001H – Warranty Extension (MDPS)

Date
01/13/2022

Description of Warranty Extension:
The warranty coverage for certain 2015-2017MY Sonata (LFa) and Sonata Hybrid/Plug-in (LF HEV/PHEV) vehicles exhibiting
reduced power steering assist and/or motor driven power steering (MDPS) warning lamp has been extended to 15 years or
150,000 miles from the date of original retail delivery or date of first use, whichever occurs first.
Refer to the TSB 22-ST-001H (or latest version) for warranty, service parts information, and diagnostic information outlined in
the bulletin.

Affected Vehicles:
•
•

Certain 2015-2017MY Sonata (LFa) produced from January 30, 2014 to June 19, 2017.
Certain 2015-2017MY Sonata Hybrid/Plug-in (LF HEV/PHEV) produced from September 17, 2014 to December 27,
2017.

*To see if the vehicle is eligible, go to Hyundaidealer.com > WEBDCS > Vehicle Information Screen. Input the VIN
number and look under the heading ‘Extended Factory Warranty’ to see if TXXO is listed for the vehicle

The Fix:

Dealer will perform the inspection for the column-mounted MDPS (C-MDPS) or the rack-mounted MDPS (R-MDPS) depending
on the vehicle type. IF DTCs (Diagnostic Trouble Codes) are found, please follow the repair flowchart in the bulletin according
to the DTC discovered to remedy the vehicle.
•

Estimated Repair Time (Based on Warranty Time): 0.3 HRS for inspection and up to 1.9 HRS for repair, depending
on the results of the inspection
• Recommended Technician Training Level: Expert with the following class completed:
o Chassis – Classroom (SVCC28_205 Instructor Lead Training) on Hyundai Learning Portal or equivalent

Recommended Alternative Transportation:

It is recommended to plan and schedule a SRC as needed to meet the customers’ alternative transportation needs.

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No
Readiness: Are parts in stock to complete this warranty extension?

 Yes – Provide customer with ETA
 No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
 Yes
 No
Reception: Did you explain to customer the warranty requirements?
 Yes
 No
Reception: Did you offer the customer Alternative Transportation?
 Yes
 No
Repair: Does the Technician meet the recommended training requirements to complete this warranty extension?
 Yes
 No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No

Additional Training & Resources
Hyundai Learning Portal
• Recommended Classes/Information:
o Chassis – Classroom (SVCC28_205 Instructor Lead Training) or equivalent
o Chassis (for additional information on MDPS repair) – MDPS Maintenance Online Training – Web
(SVCHCHMDPSMAINTW21_1033)
Hyundaidealer.com
A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of the warranty extension available for
the affected vehicles mentioned above.

Parts

Warranty Information
•
•

Submit claim on Campaign Claim Entry screen
If a part that is not covered by this warranty extension is found in need of replacement while performing Warranty
Extension TXXO and the affected part is still under warranty, submit a separate claim using the same repair order. If
the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.

Customer Notification
Owners will be mailed notification letters of this warranty extension in March/April of 2022 or earlier.

Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America

Key Contact Information
Dealer Support

Contact Information

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

Customer Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care Center
(General Questions)

1‐800‐633‐5151

Customers general questions, non‐campaign related

Hyundai Roadside Assistance

1-800-243-7766

Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing

Recall Campaign Website
NHTSA Website

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov