NHTSA ID Number: 10207449
Manufacturer Communication Number: KC-395
TSB/Document Date: 2022-02-04
Summary
Instrument Cluster Programming - Programming Fails Or Errors Display When Replacing An Instrument Cluster With A Newer Part Number (Conversion Kit) - US04 To US10 Chassis (9-Pin Diagnostic Connector)
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TSB/Document ID: KC-395
Replacement Service Bulletin Number:
MFR Communication Date: 2022-01-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
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1/31/22, 2:38 PM
Article
Instrument Cluster Programming - Programming
Fails Or Errors Display When Replacing An
Instrument Cluster With A Newer Part
Number (Conversion Kit) - US04 To US10 Chassis (9Pin Diagnostic Connector)
Internal Content
To program a Conversion Kit and update Central Systems with
proper part information:
1. Check the part number of the original Module, and the Module
being installed. Make note of both numbers.
- Obtain part numbers from the label on the Modules. Do not use
numbers from product packaging for reference.
- Verify that the new Module is compatible with the chassis.
2. In PTT, go to the Program tab. Select 1700-22-03-04 - Conversion
Kit. Press the Start button in the lower right-hand corner of the screen
to start the operation.
3. Press the Play button in the upper left-hand corner of the screen.
The Conditions window will open. Ensure that both conditions are
met and check the boxes.
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Article
4. A list of all Conversion Kits available will open. Find the available
kits for Information Display. The part number of the Module currently
installed should appear next to the section header.
- NOTE: If there are no Conversion Kits displayed for the Module,
power, ground, and data links will need to be checked to ensure a
communication or power supply issue is not preventing
programming.
5. Refer to the new Module part number. Each Conversion Kit listed
will need to be run one at a time starting from the lowest part
number, up to but not past the part number of the new Module.
- DOUINOT go straight to the conversion kit that matches the part
; Live
number. Older kits must be run FIRST.
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Article
- NOTE: If the new Module has a part number that is not shown
on the list, run the Conversion Kits up to the closest number to
but lower than the new Module part number. Contact Tech
Support through eService for the part number to be updated in
Central Systems once conversion kits have been run. Required
information for the eService case can be found at the end of this
solution.
A. Select the first Kit on the list. Click Okay.
B. An alert will open advising that the Kit is ordered and VDA
updated. Click OK
C. Wait for all steps to complete. It may take several minutes for
the "Saving to job card" step to complete the first time through.
D. Once the operation completes, press the Play button again.
Repeat steps A and B as necessary.
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Article
i. Once a kit has been run, the current part number will be
updated and the previously run kit will no longer be present on
the list.
E. DO NOT RUN ANY KITS PAST THE PART NUMBER BEING
INSTALLED.
6. Once all of the necessary kits have been run, exit the operation.
Refresh product data.
7. Program the Module as normal.
NOTE: It may be necessary for direct changes to be made once all
available Conversion Kits are run if programming still will not
complete. Swapping a Standard ( MPH ) Module to a Metric ( KPH )
Module is a common example of this.
If programming will not complete after all Conversion Kits have
been run:
• Start an eService case.
• In the case, provide:
- The new Module part number
- The old Module part number
- Advise that Conversion Kits have been run.
- Provide a screenshot (preferred) or a complete description of the
error code observed when programming.
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1/31/22, 2:38 PM
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