Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929

IMPORTANT CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle. Refer to the provided list.

Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec
aerial device or equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your continued satisfaction with Altec
products.
Thank you for your immediate attention on this important matter.

Component/Supplier Recall CSR 529
International HV Torque Rods
(FSC 21114)
Units Affected: Certain International HV models built with 6x6 configuration. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Navistar has decided that a non-conformance which relates to customer dissatisfaction exists in certain
International HV models built with 6x6 configuration.
Customer Action: Contact any International dealer location to have your vehicle repaired at no cost to
you. You can find your nearest service location by calling 1-800-448-7825 or by using the service locator
at http://www.internationaltrucks.com.
Requirements: Altec is not able to perform this repair. The work must be completed by an International
dealer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

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Altec Use Only
0 hr
0 hr
NA
Not included
NA
NA
NA

Description
NA

Altec Use Only
Part No.
NA

Qty
NA

Warranty
NA

Released: Feb. 3, 2022 | Revised: Feb. 3, 2022

FIELD SERVICE CAMPAIGN

21114

15 December 2021
SUBJECT:
Torque Rods
MODELS INVOLVED:
Certain International® HV models built with 6 X 6 Configuration.
DEFECT DESCRIPTION:
Driveline vibration and reduced driveline performance may occur due to incorrect rear
axle pinion angles.
ELIGIBILITY:
This procedure applies ONLY to vehicles marked in the International ® Service PortalSM
with FSC 21114. Also complete any other open campaigns listed on the Service Portal
at this time.
TOOLS REQUIRED:
No special tools required
PARTS REQUIRED:
Part Number

Description

Quantity

1661923C92

Torque Rod, Suspension - Front

1

1661934C92

Torque Rod, Suspension - Rear

1

Table 1 Parts Information

© 2021 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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