15-283-21R Service Bulletin/Repair Instructions

ATTENTION:

GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All

Service Personnel

Should Read and

Initial in the boxes

provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN

APPLICABILITY:
2022 Subaru Vehicles		
SUBJECT: 2022 Audio/Navigation & Power Amplifier

		 Exchange Component Identification and

		Procedures
NUMBER: 15-283-21R

DATE: 06/28/21

REVISED: 01/02/22
INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a

description of the proper exchange procedure. The exchange program policy can also be found in

Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

CONTENTS

Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the

Exchange Program provides for replacement of a defective unit from the manufacturer.

In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling

Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor

Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims

Specialist at 1-866-782-2782 prior to placing an order for further instructions.

The replacement of a new unit, other than new units supplied through the exchange program, requires

authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An

authorization code will be provided and must be included upon claim submission.

Vehicles that have been placed in demo service should use exchange units only.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD

RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

Subaru Service Bulletins are intended for use by professional technicians ONLY. They

are written to inform those technicians of conditions that may occur in some vehicles,

or to provide information that could assist in the proper servicing of the vehicle. Properly

trained technicians have the equipment, tools, safety instructions, and know-how to

do the job correctly and safely. If a condition is described, DO NOT assume that this

Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is

ISO 14001 Compliant

ISO 14001 is the international standard

for

excellence

in

Environmental

Management Systems. Please recycle

or dispose of automotive products in a

manner that is friendly to our environment

and in accordance with all local, state

and federal laws and regulations.
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 1 of 17
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS

1) The defective chassis should remain in the vehicle until the exchange unit is installed.

2) Contact the applicable Service Center with the following information:

•

•

•

•

•

•

•

•

•

•

•
Retailer Code

Retailer Name and Address

VIN - All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller’s Name and Telephone Number

Claim Number

Face Plate ID Number (Clarion only)

Subaru Part Number as shown in this bulletin

Customer Complaint

Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number

be provided upon claim submission.

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange

chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange

number when making inquiries.

3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the

manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the

repair was performed under the terms of the Basic New Car Warranty. Copies of the freight

invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis has not been returned within 30 days,

contact the Service Center. Reference the exchange number and explain the circumstances causing

the delay. An extension will be granted or the retailer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.

The retailer must return the failed component in the same approved packaging that the exchange unit

arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the

printout from the on-line order or the Exchange Request Form must be included in the core return

package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange

unit and shipping.

NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.

NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security

Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line

manual.
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 2 of 17
MANUFACTURERS BY COMPONENT

Audio/Satellite

Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web

Portal. Clarion exchange requests are processed by United Radio. The United Radio Service

Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations

& Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions

(urdealerservices.com) Ordering Instructions.

DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The

Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/

Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com

Harman: Exchange order requests are to be made via the Web Portal

Harman exchange requests are processed by United Radio. The United Radio Service Center is

open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations &

Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)

Ordering Instructions

Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the

original vehicle or network communications will be severed.

Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM

services.

Audio/Navigation/Satellite

DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The

Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/

Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com

Harman: Exchange order requests are to be made via the Web Portal

Harman exchange requests are processed by United Radio. The United Radio Service Center is

open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations &

Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)

Ordering Instructions

Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the

original vehicle or network communications will be severed.

Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM

services.

Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 3 of 17
Power Amplifier

Harman Kardon: Exchange order requests are to be made via the Web Portal

Harman Kardon exchange requests are processed by United Radio. The United Radio Service

Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations &

Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)

Ordering Instructions
VEHICLE APPLICATIONS – AUDIO/NAVIGATION

DESCRIPTION &

APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86201XC65A
Harman
86201XC66A
Harman
86271XC64A
Ascent

6.5-Inch Multimedia Plus

System

Base Model Vehicle
Ascent

8.0-Inch Multimedia Plus

System

Premium, Onyx, & Limited Trims

w/o Navigation
Ascent

8-Inch Multimedia Navigation

System

Onyx Model w/ Navigation
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 4 of 17
DESCRIPTION &

APPICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Harman
86271XC65A
Crosstrek
TBD
TBD
Crosstrek
TBD
TBD
Crosstrek
TBD
TBD
Ascent

8-Inch Multimedia Navigation

System

Limited & Touring w/ Navigation
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 5 of 17
ILLUSTRATION
DESCRIPTION &

APPICABILITY
MANUFACTURER
PART NUMBER
Crosstrek
TBD
TBD
Harman
86201SJ950
Harman
86201SJ940
Harman
86201SJ970
Forester

6.5 Inch Multimedia Plus

System

Base Models
Forester

6.5 Inch Multimedia Plus

System

Premium Models and

Standard Sport Model
Forester

8.0 Inch Multimedia Plus

System

Op 24 on Sport Model
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 6 of 17
ILLUSTRATION
DESCRIPTION &

APPICABILITY
MANUFACTURER
PART NUMBER
Harman
86201SJ960
Harman
86271SJ650
Impreza
TBD
TBD
Impreza
TBD
TBD
Forester

8.0 Inch Multimedia Plus

System

Wilderness & Limited Models

w/o Navigation
Forester

8.0 Inch Multimedia

Navigation System

Wilderness & Limited Models

w/ Navigation | Touring Model
Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 7 of 17
ILLUSTRATION
DESCRIPTION &

APPICABILITY
MANUFACTURER
PART NUMBER
Impreza
TBD
TBD
Impreza
TBD
TBD
Impreza
TBD
TBD
Legacy/Outback

Cockpit Control Unit (CHASSIS)

Base Level

Multimedia System
DENSO
86201AN63A
Base Trims

Legacy/Outback

Cockpit Control Unit (CHASSIS)

Mid Level

Multimedia Plus System
DENSO
86201AN69A
Premium, Sport, Onyx Ed., &

Limited Trims without

Navigation

Continued...

Bulletin Number: 15-283-21R; Revised: 01/02/22
Page 8 of 17
DESCRIPTION &

APPICABILITY
ILLUSTRATION
Outback

Cockpit Control Unit (CHASSIS)

Mid Level

Multimedia Plus System
MANUFACTURER
PART NUMBER
DENSO
86201AN67A
DENSO
86271AN64A
DENSO
86271AN62A
Wilderness Edition

Legacy/Outback

Cockpit Control Unit (CHASSIS)

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