NHTSA ID Number: 10206813
Manufacturer Communication Number: EM_3GSunset
TSB/Document Date: 2022-02-04
Summary
3G Sunset Update - E-mail
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TSB/Document ID: EM_3GSunset
Replacement Service Bulletin Number:
MFR Communication Date: 2022-01-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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3G Sunset – Technical Solution
Announcement e-Golf
SUBJECT LINE
Reminder: Your Car-Net Services are ending
PRE-HEADER
Here's what you need to know
View in browser
Hi [First Name],
Beginning February 22, 2022 AT&T, the wireless network provider for
VW
Car-Net®, will discontinue their 3G wireless network. This means
that the VW Car-Net telematics system on your [Model Year, Model] will
no longer function and your vehicle will no longer transmit or receive
data telematics data through the Car-Net system. If you have an active
Car-Net subscription, it will not extend past January 31, 2022.
For the most up-to-date information on the 3G sunset, please visit
our website.
https://carnet.vw.com/#/modelyr2014-2019
“Volkswagen,” “VW,” “Car-Net,” and the Volkswagen logo are registered trademarks of Volkswagen AG.
If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. Please do not reply to
this email; this is an outbound email only.
Privacy Policy.
© 2022 Volkswagen Group of America
Volkswagen Group of America, Inc. | 2200 Woodland Pointe Avenue | Herndon, VA 20171
3G Sunset – Technical Solution
Announcement (In-Warranty) MY14-16
SUBJECT LINE
Reminder: Your Car-Net Services are ending
PRE-HEADER
Option to Keep Connected Vehicle Services
View in browser
Hi [First Name],
Beginning February 22, 2022 AT&T, the wireless network provider for
VW Car-Net®, will discontinue their 3G wireless network. This means
that the VW Car-Net telematics system on your [Model Year, Model] will
no longer function and your vehicle will no longer transmit or receive
telematics data through the Car-Net system. If you have an active CarNet subscription, it will not extend past January 31, 2022.
Option to Keep Connected Vehicle Services
Volkswagen has identified Motion by Mojio as an optional solution with
an easy-to-install 4G LTE device and an 18-month service subscription
– a $295 value, free of charge*. With this aftermarket plug-in device,
you can enjoy several similar Car-Net features including:
•
Driving Statistics, including Vehicle Timeline, Trip History and
Roadscore
•
Last Parked Location
•
Nearby Fuel Locations with Real-Time Pricing
•
Vehicle Health Reports and Maintenance Reminders
•
Geofence, Disturbance, Speed and Diagnostic Alerts
•
Automatic Crash Notification – alerts your designated
emergency contacts
Additional subscriptions and service fees may apply.
Please note: Motion by Mojio collects data from the vehicle’s OBD port,
not the vehicle’s cellular internet connection. Therefore, the services
offered by Motion by Mojio are not provided by Volkswagen and differ
from VW Car-Net connected services.
Offer Code:
[XXXXXXXXX]
Offer Expires: January 20, 2023
Offer good for one-time use.
* This offer is available starting February 1, 2021. To claim this offer,
please visit Mojio at www.motionbymojio.com by January 20, 2023.
For the most up-to-date information on the 3G sunset, please visit
our website.
http://carnet.vw.com/3GSunset
“Volkswagen,” “VW,” “Car-Net,” and the Volkswagen logo are registered trademarks of Volkswagen AG.
If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. Please do not reply to
this email; this is an outbound email only.
Privacy Policy.
© 2022 Volkswagen Group of America
Volkswagen Group of America, Inc. | 2200 Woodland Pointe Avenue | Herndon, VA 20171
3G Sunset – Technical Solution Announcement
(Outside Warranty) MY14-16
SUBJECT LINE
Reminder: Your Car-Net Services are ending
PRE-HEADER
Option to Keep Connected Vehicle Services
View in browser
Hi [First Name],
Beginning February 22, 2022 AT&T, the wireless network provider for
VW Car-Net®, will discontinue their 3G wireless network. This means
that the VW Car-Net telematics system on your [Model Year, Model] will
no longer function and your vehicle will no longer transmit or receive
telematics data through the Car-Net system. If you have an active CarNet subscription, it will not extend past January 31, 2022.
Option to Keep Connected Vehicle Services
Volkswagen has identified Motion by Mojio as an optional solution at a
special price to our customers of $295 and includes an easy-to-install
4G LTE device and an 18-month service subscription* – available
starting February 1, 2022. With this aftermarket plug-in device, you can
enjoy several similar Car-Net features including:
•
Driving Statistics, including Vehicle Timeline, Trip History and
Roadscore
•
Last Parked Location
•
Nearby Fuel Locations with Real-Time Pricing
•
Vehicle Health Reports and Maintenance Reminders
•
Geofence, Disturbance, Speed and Diagnostic Alerts
•
Automatic Crash Notification – alerts your designated
emergency contacts
Additional subscriptions and service fees may apply.
Please note: Motion by Mojio collects data from the vehicle’s OBD port,
not the vehicle’s cellular internet connection. Therefore, the services
offered by Motion by Mojio are not provided by Volkswagen and differ
from VW Car-Net connected services.
* This offer is available starting February 1, 2021. For more
information or to purchase Motion by Mojio please visit
www.motionbymojio.com
For the most up-to-date information on the 3G sunset, please visit
our website.
http://carnet.vw.com/3GSunset
“Volkswagen,” “VW,” “Car-Net,” and the Volkswagen logo are registered trademarks of Volkswagen AG.
If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. Please do not reply to
this email; this is an outbound email only.
Privacy Policy.
© 2022 Volkswagen Group of America
Volkswagen Group of America, Inc. | 2200 Woodland Pointe Avenue | Herndon, VA 20171
3G Sunset – Technical Solution Announcement
(In-Warranty) MY17-19
SUBJECT LINE
Reminder: Your Car-Net Services are ending
PRE-HEADER
Option to Keep Connected Vehicle Services
View in browser
Hi [First Name],
Beginning February 22, 2022 AT&T, the wireless network provider for
VW Car-Net®, will discontinue their 3G wireless network. This means
that the VW Car-Net telematics system on your [Model Year, Model] will
no longer function and your vehicle will no longer transmit or receive
telematics data through the Car-Net system. If you have an active
Car-Net subscription, it will not extend past January 31, 2022.
Option to Keep Connected Vehicle Services
Volkswagen has identified a technical solution that will restore your
vehicle’s connectivity by upgrading the hardware in your vehicle. Due to
the industry-wide supply chain issues, the replacement part required for
this technology upgrade is anticipated to be available at your local
Volkswagen dealership in fall 2022. We will notify you when parts
become available and provide you a one-time redemption offer code for
a free repair. At that time, you can contact your dealer with your offer
code to schedule a service to install the replacement part, at no charge
to you.
Once this free service is complete, your vehicle will have the ability to
receive connected services, however an active VW Car-Net subscription
will be required to enjoy any of the connected vehicle features. Without
an active paid subscription, Car-Net features will remain deactivated.
For the most up-to-date information on the 3G sunset, please visit
our website.
http://carnet.vw.com/3GSunset
“Volkswagen,” “VW,” “Car-Net,” and the Volkswagen logo are registered trademarks of Volkswagen AG.
If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. Please do not reply to
this email; this is an outbound email only.
Privacy Policy.
© 2022 Volkswagen Group of America
Volkswagen Group of America, Inc. | 2200 Woodland Pointe Avenue | Herndon, VA 20171
3G Sunset – Technical Solution Announcement
(Outside Warranty) MY17-19
SUBJECT LINE
Reminder: Your Car-Net Services are ending
PRE-HEADER
Option to Keep Connected Vehicle Services
View in browser
Hi [First Name],
Beginning February 22, 2022 AT&T, the wireless network provider for
VW Car-Net®, will discontinue their 3G wireless network. This means
that the VW Car-Net telematics system on your [Model Year, Model] will
no longer function and your vehicle will no longer transmit or receive
telematics data through the Car-Net system. If you have an active
Car-Net subscription, it will not extend past January 31, 2022.
Option to Keep Connected Vehicle Services
Volkswagen has identified a technical solution for purchase that will
restore your vehicle’s connectivity by upgrading the hardware in your
vehicle. Due to the industry-wide supply chain issues, the replacement
part required for this technology upgrade is anticipated to be available at
your local Volkswagen dealership in fall 2022. We will update our
website when parts become available – so check back periodically.
Once the part becomes available, please confirm parts and labor costs
with your local Volkswagen dealer before scheduling your repair.
Once this service is complete, your vehicle will have the ability to
receive connected services, however an active VW Car-Net subscription
will be required to enjoy any of the connected vehicle features. Without
an active paid subscription, Car-Net features will remain deactivated.
For the most up-to-date information on the 3G sunset, please visit
our website.
http://carnet.vw.com/3GSunset
“Volkswagen,” “VW,” “Car-Net,” and the Volkswagen logo are registered trademarks of Volkswagen AG.
If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. Please do not reply to
this email; this is an outbound email only.
Privacy Policy.
© 2022 Volkswagen Group of America
Volkswagen Group of America, Inc. | 2200 Woodland Pointe Avenue | Herndon, VA 20171
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