NHTSA ID Number: 10206578
Manufacturer Communication Number: SSM65257A
TSB/Document Date: 2022-01-18
Summary
Touch screen inoperative after USB software download failure - Recovery Advice. Diakgnostic Software Hardware.
TOPIx - SSM65257 - Touch screen inoperative after USB software download failure - Re... Page 1 of 1
Land Rover Touchscreen
USB Programming Failure Recovery Advice v1.pdf
Reference SSM65257
Range Rover Sport / L320
LR3 / L319
LR2 / L359
Models Range Rover Evoque / L538
Range Rover (All New) / L405
LR4 / L319
Range Rover / L322
Touch screen inoperative after USB software download
Title
failure - Recovery Advice
Category Diagnostic Software Hardware
Last modified 07-May-2013 00:00:00
Symptom 000101 Diagnostic Concerns
Issue:
The Touch Screen remains blank/inoperative after a USB
software download failure, and subsequent attempts to
repeat the programming procedure also fail.
When unable to recover touch screen functionality using
SDD, hardware must be removed and shipped to Mahwah
for recovery using engineering tools.
Cause:
Root cause of the original USB download failure is
unknown, and currently under investigation. Failure rates
are reasonably low by percentage, but there has been a
high volume of failures reported since the launch of the
Q228 service action.
Content
Recovery of the touch screen using the special application
titled "Entertainment - Touch screen recovery" may not be
required, and in some cases could cause further
corruption to the touch screen software.
Touch screens corrupted by the use of this special
recovery tool application, are expected to require recovery
by JLR North America in Mahwah.
Solution:
UNTIL FURTHER NOTICE DO NOT USE THE "Touch
screen recovery" application on SDD to recover a nonresponsive Touch screen.
The attached PDF file includes a specific procedure that
should be used as an alternative method for touch screen
recovery in this situation.
http://topix.landrover.jlrint.com/topix/service/archive/377873/index
5/8/2013
Land Rover Touch Screen USB Programming Failure Recovery Advice
Version 1 (using DVD134 onwards)
This process has proven to recover a high percentage of Touch screen displays rendered blank
following a USB programming failure, and technicians should attempt this recovery method
before replacing the Touch screen hardware or raising a Technical Assistance request.
NOTE: Important alternate control module names and acronyms
The Touch Screen (TS) is also known as:
Front Control/Display Interface Module (FCDIM)
High Level Display Front (HLDF),
Please be aware that all three of these terms will be encountered working within the
recommendations tab on SDD when searching for Touch screen programming applications.
The Audio Control Module (ACM) is also known as; the Integrated Audio Module (IAM)
IMPORTANT NOTE: Until further notice, the “Touch screen recovery” application on SDD MUST
NOT BE USED UNLESS DIRECTLY ADVISED TO DO SO BY Jaguar Land Rover TECHNICAL
SUPPORT STAFF. This application may not apply the correct recovery method in every
circumstance and is currently under review for improvements scheduled for release no later than
DVD134.04
When a Touch Screen display is rendered inoperative by a failed software download attempt, and
repeat programming attempts fail; the following Touch screen recovery steps will normally allow a
full recovery of Touch screen functionality.
NOTE: To ensure access to the Touch screen (FCDIM / HLDF) “programming as existing”
application referenced in step 2, select the “diagnostic” session type and select the following
symptom: Electrical > Information and entertainment system > Touch screen display > Display
inoperative
Jaguar Land Rover North America
Service Diagnostics
Page 1
May 2013
Land Rover Touch Screen USB Programming Failure Recovery Advice
Version 1 (using DVD134 onwards)
STEP 1: You must determine the ACM (IAM) hardware part numbers for future reference when
programming the Touch screen (FCDIM / HLDF) “as existing” during this recovery.
Using DVD134: Click the new “Part Information” icon.
This Part Information report shows data read from control modules at the start of the diagnostic
session, or from the most recently performed manual data refresh.
Use this report to lookup
the existing ACM (IAM)
hardware prefix, shown
here circled in green.
This prefix will be
required when working to
program the Touchscreen
(FCDIM/HLDF) as
existing after a successful
Touchscreen Recovery.
Jaguar Land Rover North America
Service Diagnostics
Page 2
May 2013
Land Rover Touch Screen USB Programming Failure Recovery Advice
Version 1 (using DVD134 onwards)
Once you have identified the ACM (IAM) hardware prefix and noted it for reference later, continue
to step 2.
NOTE: If you cannot determine the ACM (IAM) hardware prefix, DO NOT continue to step 2
before contacting the Jaguar Land Rover Technical Helpline for assistance with this recovery.
STEP 2: Click on the “Extras” tab to display additional programming applications.
Locate and run: “Configure Existing module – Front control/display interface module (high level
display front)
IMPORTANT NOTE: On-screen errors are expected during this process; follow the advice and
instructions below to successfully complete a full recovery of Touch screen operation.
Under these recovery conditions, it is normal and expected to see the on-screen error message
pictured below.
Tick past this error message and continue following these recovery instructions.
Jaguar Land Rover North America
Service Diagnostics
Page 3
May 2013
Land Rover Touch Screen USB Programming Failure Recovery Advice
Version 1 (using DVD134 onwards)
When prompted to “Select the audio control module hardware type”, you will need to select the
option that corresponds to the Hardware Prefix number read from the ACM in Step 1.
NOTE: When making your selection on the following screen IAM is the alternate acronym for
ACM, select the IAM hardware that matches the ACM prefix.
After making the correct IAM hardware selection, click the green tick to continue.
Advance to the software download confirmation screen that displays the existing and proposed
software parts. DO NOT click the green tick until you perform the next step.
IMPORTANT: Before clicking the green tick to launch the software download process, locate and
remove the power fuse for the Touch screen. (HLDF/FCDIM) Ensure you have reviewed the
correct wiring diagram for the Model and Model Year vehicle you are working on to select the
correct fuse.
Once you have removed the fuse for the Touch screen power supply, be prepared to re-insert it
when the 5-second rectification timer is on-screen. This timer will appear immediately after
clicking the green tick to launch the software download.
When ready, click the green tick on the software download confirmation screen to launch the
Touch screen software download.
When the rectification timer is displayed, reinsert the Touch screen power supply fuse
immediately.
Follow all on-screen prompts to complete this task to recover the Touch screen to an operational
condition.
Follow up with the Jaguar Land Rover Technical Helpline as required to ensure the vehicle is in a
state suitable for return to the customer.
Jaguar Land Rover North America
Service Diagnostics
Page 4
May 2013
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TSB/Document ID: SSM65257A
Replacement Service Bulletin Number:
MFR Communication Date: 2013-05-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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