NHTSA ID Number: 10206532
Manufacturer Communication Number: L-SB-0043-20 Rev
TSB/Document Date: 2022-01-18
Summary
TSB: Some 2018 ? 2020 model year Lexus
vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.
L-SB-0043-20
Rev2
December 11, 2020
Enform 2.0 Dynamic Navigation Map Update Process
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
LC500, LC500H, LS500,
LS500H, NX300, NX300H,
RC F, RC300, RC350
2019
ES300H, ES350, LC500,
LC500H, LS500, LS500H,
NX300, NX300H, RC F,
RC300, RC350, UX200,
UX250H
2020
ES300H, ES350, LC500,
LC500H, LS500, LS500H,
NX300, NX300H, RC F
ADDITIONAL INFORMATION
REVISION NOTICE
December 21, 2021 Rev2:
The Required Tools & Equipment section has been updated.
May 13, 2021 Rev1:
The Required Tools & Equipment section has been updated.
The title has been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. L-SB-0020-19.
The Required Tools & Equipment, Dynamic Navigation Update, and Embedded Navigation
Update sections have been updated.
Service Bulletin No. L-SB-0020-19 is obsolete and any printed versions should be discarded.
© 2021 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 15
L-SB-0043-20
Rev2
December 11, 2020
Page 2 of 15
Enform 2.0 Dynamic Navigation Map Update Process
Introduction
Some 2018 – 2020 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System
require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and
system software. The SST is used with applicable vehicles to deliver the update; however, the
process for generating license keys differs from previous generations.
Before attempting to perform a map update, the head unit’s expiration date must be checked.
If the expiration date is still valid, a license key may be generated without the use of an activation
card number. Updating the maps without the use of an activation card number is considered an
Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the
duration of telematic map services. If the head unit’s expiration date is expired or will expire within
the next 90 days, it should be recommended to the customer to purchase an activation number.
Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This
Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic
map services for a period of two years from the day that the Dynamic Navigation Update
is performed.
Activation card numbers are provided in an activation card number pamphlet available through the
normal parts ordering system. Follow the process in this bulletin to perform the update.
NOTE
Map data is released once each year through the shipment of an SST USB flash drive to each dealer.
The SST MUST be stored in the SST cabinet to ensure it can be easily found.
© 2021 Lexus, a division of Toyota Motor Sales, USA
L-SB-0043-20
Rev2
December 11, 2020
Page 3 of 15
Enform 2.0 Dynamic Navigation Map Update Process
Introduction (continued)
Perform Embedded
Navigation Update
Go to Pg. 10
Perform Dynamic
Navigation Update
Go to Pg. 4
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2021 Lexus, a division of Toyota Motor Sales, USA
L-SB-0043-20
Rev2
December 11, 2020
Page 4 of 15
Enform 2.0 Dynamic Navigation Map Update Process
Parts Information
PART NUMBER
PART NAME
QTY
86271-HDD09-00
NAV ACN Card V.20.00
1
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
USB Drive Navigation Update – AWTEC*
TLAW-SD017-21F
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Dynamic Navigation Update
1. Search TIS for ANY available firmware updates for the selected model and model year.
Complete the firmware update(s) BEFORE installing the map data.
2. Cycle the ignition ON (Engine/Hybrid/EV system OFF).
NOTE
Vehicles WITHOUT Smart Key system:
Turn the ignition key to the ON position.
Vehicles WITH Smart Key system:
Press the Engine Start/Stop button two times with the brake pedal released.
3. Select the MAP button on the touch pad.
Figure 1.
© 2021 Lexus, a division of Toyota Motor Sales, USA
L-SB-0043-20
Rev2
December 11, 2020
Enform 2.0 Dynamic Navigation Map Update Process
Dynamic Navigation Update (continued)
4. Select the Map Options icon on the
navigation screen.
Figure 2.
5. Select Map Data on the
Map Options menu.
Figure 3.
6. Record the old map date (YYYYMMD) and
expiration date from the navigation screen.
Figure 4.
7. Select Legal Info.
Figure 5.
8. Record the map update ID.
Figure 6.
© 2021 Lexus, a division of Toyota Motor Sales, USA
Page 5 of 15
L-SB-0043-20
Rev2
December 11, 2020
Enform 2.0 Dynamic Navigation Map Update Process
Dynamic Navigation Update (continued)
9. Log into TIS.
10. Log into the Navigation Update Wizard.
A. Select the TIS tab.
Figure 7.
B. Select the Diagnostics tab.
C. Select the Navigation tab.
D. Re-enter your password.
E. Select Login.
11. Select AWTEC from the Select Navigation
Manufacturer dropdown menu.
Figure 8.
12. Enter the vehicle’s VIN and head unit
expiration date.
NOTE
It is recommended to perform a
Dynamic Navigation Update under the
following conditions:
The expiration date is expired.
The expiration date will expire in 90 days
or less.
The customer would like to continue the
dynamic navigation system for a period of
two years from the date of the update.
13. Enter the activation card number from the
inside of the pamphlet (obtained from the
parts department).
Figure 9.
14. Select Submit.
© 2021 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 15
L-SB-0043-20
Rev2
December 11, 2020
Enform 2.0 Dynamic Navigation Map Update Process
Dynamic Navigation Update (continued)
15. Enter the navigation data into the
Navigation Update Wizard form.
A. Select the correct USB part number
(found on the SST packaging, starts
with “TLAW”).
Figure 10.
B. Input the map update ID into TIS
(without hyphens).
C. Input the old map date into TIS using
the following format: YYYYMMD
(without hyphens).
D. Enter the VIN.
E. Enter the repair order number.
F. Enter the expiration date.
G. Select Submit.
16. Check off each item AFTER confirming
that it is correct. If ANY of the information
is incorrect, select the back button.
Figure 11.
17. Select Confirm.
18. Note the license key that is generated.
(It is recommended to print this page.)
Figure 12.
© 2021 Lexus, a division of Toyota Motor Sales, USA
Page 7 of 15
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TSB/Document ID: L-SB-0043-20 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2021-12-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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