Polestar

Service and Parts Business

Service Manager Bulletin
TITLE:

New Vehicle Limited Warranty Brake Pad Wear Policy
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

51

002P

Warranty

United States and Canada

REVISIONS:

ISSUE DATE:

STATUS DATE:

2021-09-01

2021-09-01

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Polestar USA is committed to ensuring an exceptional ownership experience. To further enhance
each owner’s experience and maintain a superior level of satisfaction with the Polestar brand and the
resulting relationship with our retailers, Polestar is pleased to announce the New Limited Warranty
Brake Pad Wear Policy. This new policy is specifically related to excessive or premature brake pad
wear.
Currently brake pads are covered for wear only under Polestar’s 1 year / 12,000 miles/20,000
kilometers Adjustment Coverage. Effective with repairs dated November 1, 2020 and later Polestar will
warranty the replacement of brake pads for wear in excess of normal, as outlined in VIDA, when wear
is the only defect, for three (3) years or 30,000 miles/48,000 kilometers, whichever occurs first. Please
refer to VIDA for wear specifications as well as acceptable measuring tools and procedures.
This policy change does not modify nor superscede Polestar’s current brake pad coverage under
Polestar’s New Vehicle 4 year or 50,000 mile/80,000 kilometers Limited Warranty coverage for
defects in materials or causal replacement in conjunction with a related warranty repair or any
existing TJs.
Note: Brake discs/rotors are covered by the 4 year 50,000mile/80,000km New Vehicle Limited
Warranty as outlined in the Warranty Policy and Procedure Manual-> Section 1 - Polestar Warranty
Basics-> Group 5: Brakes-> Brake System.

Produced and printed in the USA and available as an electronic document.
© Polestar 2021

Service Manager Bulletin 51-002P
Coverage Guidelines
Effective with repairs dated November 1, 2020 and later brake pads that excedes VIDA specification
for normal wear will be covered for 3 years or 30,000 miles/48,000 kilometers, whichever occurs first.
All wear specifications as well as acceptable measuring tools and procedures as outlined in VIDA are
applicable.
Brake pads and related components must be retained and/or returned for analysis as indicated on a
TMA Parts Return Copy or Weekly STS.
Use the below chart, VIDA information (InformationàProduct SpecificationàSpecification,
Mechanicalà5 Brakesà51 Wheel Brakeà511/512àBrake Pads, front/Brake Pads, rear), and Optional
Calculation Method as guides to help determine if the brake pads should be replaced under this
coverage.
KM

Miles

Front New at 12mm

Front New at 10.75mm

Rear New at 11mm

16000

10000

Worn to 7mm*

Worn to 7mm*

Worn to 7mm*

32000

20000

Worn to 5mm*

Worn to 5mm*

Worn to 5mm*

*Assumes Brake Pads have not been replaced prior to this visit. If Brake pads have been replaced
prior to this visit please refer to VIDA to determine if current wear is beyond normal for replacement.
Optional Calculation Method: Wear Rate (pad amount worn*10,000 fixed mileage/vehicle actual
mileage=wear amount per 10,000 miles, calculated wear/VIDA spec on wear per mileage=wear rate
percentage).
Examples:
•

10,000 miles with 7mm remaining on brakes that started at 12mm. The vehicle wear rate is
5.0mm/10,000mi. This is 56% more than the rate posted in VIDA
(12-7=5*10,000=50,000/10,000=5.0mm per 10,000mi wear rate, 5.0 calculated rate/3.2mm per
10,000mile=1.56)

•

10,000 miles with 8mm remaining on brakes that started at 12mm. The vehicle wear rate is
4.0mm/10,000mi. This is 25% more than the rate posted in VIDA
(12-8=4*10,000=40,000/10,000=4.0mm per 10,000mi wear rate, 4.0 calculated rate/3.2mm per
10,000mile=1.25)

•

12,000 miles with 7mm remaining on brakes that started at 12mm. The vehicle wear rate is
4.17mm/10,000mi. This is 30% more than the rate posted in VIDA
(12-7=5*10,000=50,000/12,000=4.17mm per 10,000mi wear rate, 4.17mm calculated rate/3.2mm per
10,000mile=1.30)

•

12,000 miles with 7.5mm remaining on brakes that started at 11mm. The vehicle wear rate is
2.92mm/10,000mi. This is 0.9% less than the rate posted in VIDA
(11-7.5=3.5*10,000=35,000/12,000=2.92mm per 10,000mi wear rate, 2.92 calculated rate/3.2mm per
10,000mile=0.91)

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2021-09-01

Service Manager Bulletin 51-002P
Claim Submission
Retailers are required to submit a long form claim for reimbursement. The following claiming
information must be followed when submitting a claim for processing under the New Limited
Warranty Brake Pad Wear Policy.
Warranty claims must include measurments per VIDA guidelines in the repair text.
Claim type: 01
CC: 40
CSC: (applicable to fault)
Main Op: (Only one of the following operation numbers can be submitted.) *
51104-0 (front pads)
Qty: 1
51204-0 (rear pads)
Qty: 1
*Separate claims are required when replacing both the front and rear pads during the same visit.
NOTE: Only the operation numbers provided above are applicable when submitting a claim for
payment under this policy.
The ops provided include all the time necessary to complete the repair. Claims submitted with
additional operations will be returned for correction or adjusted accordingly.
All warranty claim submission and Audit requirements as outlined in the WPPM apply.

2021-09-01

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