NHTSA ID Number: 10206393
Manufacturer Communication Number: REV 2 - PC839 20
TSB/Document Date: 2022-01-08
Summary
Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE December 16, 2021 Please discard earlier versions of this bulletin. The announcement from October 18, 2021 has been updated to highlight the following important information:  Review of additional production records has allowed INFINITI to more accurately identify the production window of vehicles potentially within scope of this activity. As a result, the population of applicable QX50 vehicles has increased for this activity.
SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Wireless Apple CarPlay® Update
Voluntary Service Campaign
Reference: PC839
Date: December 16, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
UPDATE December 16, 2021
Please discard earlier versions of this bulletin.
The announcement from October 18, 2021 has been updated to highlight the following important
information:
Review of additional production records has allowed INFINITI to more accurately identify the production
window of vehicles potentially within scope of this activity. As a result, the population of applicable
QX50 vehicles has increased for this activity.
Affected
Affected
*Retailer
Models/Years:
Population:
Inventory:
MY2020-21
37,588
260
Q50/Q60
MY2020-21
42,527
332
QX50
MY2020-21
27,062
119
QX80
*Dealer inventory as of December 15, 2021.
SERVICE
COMM
Activation date:
SERVICE COMM
Expiration date:
Stop Sale
In Effect:
October 6, 2021
March 31, 2022
NO
***** Campaign Summary *****
INFINITI is conducting a Client Service Initiative to provide a free Infotainment software update, which
includes Wireless Apple CarPlay® until March 31, 2022. The update will bring the vehicle’s software to
current production level, improve system overall performance, and enable you to use Apple CarPlay®
wirelessly! For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features.
INFINITI’s InTouch system is designed to improve the driving experience. Certain Model Year 2020 and
2021 INFINITI vehicles are already equipped with Apple CarPlay® to enhance iPhone users’ experience
with iOS13 and later, but they currently require a USB cord connection to an iPhone to use. The update
eliminates the need to remove the iPhone from one’s pocket or bag.
***** What Retailers Should Do *****
1.
Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaign I.D. PC839
New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
Refer to IPSB 15-286 for additional information
PC839 | REVISION 2
2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed,
and use ITB21-022 to update the following software:
Enablement of Wireless Apple CarPlay®
Stability improvements and “bug” fixes
Retailers use the most recent version of the CONSULT operating system
Technicians must follow all steps in the Technical Service Bulletin (TSB); especially configuration
steps that begin with step 27
Retailers should assist every customer with (1) removing ALL paired phones,(2) pairing their phone
with the vehicle again before they leave the dealership, and (3) verifying Wireless CarPlay is
working for iPhone users
o This is necessary for Wireless CarPlay operation because the user must allow Apple
Wireless CarPlay® prompts to be accepted during the pairing process.
Ensure that YES is selected on the vehicle when prompted to deactivate Wi-Fi to use Wireless
CarPlay (provide owners a copy of the instructions on page 6 of this announcement)
Please print a copy of the phone pairing instructions for the owner
to use with pairing other phones back to their vehicle.
3. Retailers should submit the applicable warranty claim for the action performed so it can be
closed on Service Comm and release the vehicle.
***** Release Schedule *****
Parts
Update software is available on ASIST
Special Tools
J-52727-1 (USB-drive) – each retailer received this USB for the R1912 campaign
in October 2019
Additional USB drives may be purchased from TechMate @
www.infinititechmate.com or 1-800-662-2001
CONSULT III
Repair
Owner
Notification
ITB21-022
INFINITI
sent notifications to owners of all applicable vehicles beginning November
2021.
INFINITI will begin mailing to owners of the added population in January 2022, via
U.S. Mail.
***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this client service initiative, which for any reason, enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles
in retailer inventory. If a VIN subject to this client service initiative was part of a retailer trade, the
letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
PC839 | REVISION 2
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Client Satisfaction Initiative?
A.
This complimentary software update will bring the vehicle’s infotainment software up to
current production level, improve system overall performance, and allow Apple CarPlay® to be
used wirelessly.
Q.
What happens if I don’t have this update performed?
A.
The Apple CarPlay® features will not be able to be used wirelessly and the software installed
will not match current production levels.
Q.
What does this Client Service Initiative involve?
A.
Retailers will update the vehicle’s infotainment software up to current production level.
Q.
Where can I find out more about Wireless CarPlay® features?
A.
Please visit INFINITI Apple CarPlay® Features at:
https://www.infinitiusa.com/intouch/features-apps/applecarplay.html#:~:text=Infiniti%20InTouch%E2%84%A2%20Apple%20CarPlay,completely%20fo
cused%20on%20the%20road.
Q.
How long will this software update take?
A.
This free update should take up to one (1) hour to complete. However, your INFINITI retailer
may require your vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
INFINITI sent notifications to owners of all applicable vehicles beginning November 2021.
INFINITI will begin mailing to owners of the added population in January 2022, via U.S. Mail.
If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter
associated with that vehicle should be forwarded to the appropriate retailer for update
completion.
PC839 | REVISION 2
Q.
Are parts readily available?
A.
No parts are needed. The software is available for download from ASIST.
Q.
Is there any charge for this software update?
A.
No, this is a free software update.
Q.
Will I have to take my vehicle back to the selling retailer to have this service performed?
A.
No, any authorized INFINITI retailer is able to perform this free software update.
For Consumer Affairs: Please inform us of the retailer where you would like to have this
update completed.
Q.
Do I need to do anything or activate a subscription to use the Wireless Apple CarPlay®?
A.
A subscription is not necessary to use this feature. However, in order to ensure proper
operation of CarPlay® features, all iPhone(s) being used will need to be removed, rebooted
and re-paired to the vehicle again. This is necessary to allow Apple’s Wireless CarPlay®
prompts to be accepted for proper Wireless CarPlay® operation. Please ask your retailer for
assistance if needed or refer to https://support.apple.com/en-us/HT203412 for instructions.
Q.
When using Wireless CarPlay®, it is not working as I expected after the update. Where can I
find answers?
A.
Depending on the model of iPhone and iOS version your phone is running. Troubleshooting tips
are available online at apple support at: https://support.apple.com/en-us/HT210892.
Q.
Why is my location no longer accurate when using the navigation system or navigation apps
after the update?
A.
Some vehicles may have initial location accuracy concerns after the software update when
using apps or even factory navigation. This is not a unique issue for INFINITI and will selfcorrect within a few days (refer to page 7 for troubleshooting tips).
Q.
I have a 2020-21 model year INFINITI Q50, Q60, QX50, and QX80 vehicle, how can I tell if
my vehicle is eligible for this free software update?
A.
Please give me your vehicle identification (VIN) so that I can check if your vehicle is eligible for
this client service initiative.
Q.
What model year vehicles are involved in this Client Service Initiative?
A.
Certain Model Year 2020-21 INFINITI Q50, Q60, QX50, and QX80 vehicles manufactured
between November 5, 2018 to October 26, 2021.
PC839 | REVISION 2
Revision History:
Date
October 6, 2021
October 14, 2021
Announcement
Original Document
REVISION 1
December 16, 2021
REVISION 2
Purpose
New Campaign Announcement
Emphasize the need to delete and pair
phones again and configure the infotainment
system to allow Wireless CarPlay® to work
Updated vehicle population
**********Phone pairing and location accuracy trouble shooting
instructions available on the next two pages************
PC839 | REVISION 2
Dear INFINITI Owner,
Your vehicle has been updated to allow you to use Apple CarPlay® wirelessly. To begin using this
feature, a few simple steps must be taken first.
1.
Delete all paired Apple iPhone devices from the vehicle.
a. In the vehicle, press the MENU button (below the lower display).
b. Touch the “Connections” key (on the lower display).
c. Touch the info icon next the name of the connected device
d. Touch “Delete”.
e. Touch “Yes.
f. Repeat steps c - e to delete all devices from the vehicle.
2. Un-pair the vehicle from your iPhone(s).
a. On your phone, touch Settings
b. Touch Bluetooth
c. Touch the info icon next to the device you want to un-pair
d. Touch “Forget this Device”
3. Re-pair your iPhone(s) to the vehicle.
a. In the vehicle, press the MENU button (below the lower display).
b. Touch the “Connections” key (on the lower display).
c. Touch “Add New (X/5 Free)”
d. Follow the instructions on the “Connect Device” screen. When a PIN appears on the
screen, operate the Bluetooth® device to enter/confirm the PIN. And, for any
Bluetooth® connectivity issues, reboot the mobile phone or device.
e. After confirming the PIN matches, select whether the vehicle can access the
phonebook for the phone being paired.
f. The vehicle will display the screen below. You must select YES for Wireless Apple
CarPlay to function correctly.
If you continue to have issues connecting to CarPlay contact Apple Support @
https://support.apple.com/contact.
PC839 | REVISION 2
What to do if you experience location accuracy issues with your navigation (Waze, Apple Maps,
Google Maps, or INFINITI navigation) while using Wireless CarPlay®.
1.
Perform the deletion and pairing again of any iPhones to the vehicle using the above procedure
if not already done.
2. Turn location services and GPS on or off on your phone, restart/reboot your phone.
3. Connect your phone to the vehicle using an Apple brand USB or USC cable to re-establish a
wired connection that will correct the location for navigation.
This is a known issue for some vehicles and is not unique to INFINITI brand vehicles
More trouble information is available on the apple forum:
https://support.apple.com/en-us/HT210892
https://discussions.apple.com/thread/251830638
4. The issue typically self-corrects within 5-7 days (including INFINITI navigation).
PC839 | REVISION 2
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: REV 2 - PC839 20
Replacement Service Bulletin Number:
MFR Communication Date: 2021-12-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.