NHTSA ID Number: 10206367
Manufacturer Communication Number: DBP972
TSB/Document Date: 2022-01-08
Summary
When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) may not be available. This TSB# 21-01-080H describes the 3-part software to correct this condition and activate Blue Link Services.
Service Campaign 972: FIRMWARE FOR MISSING UNIVERSAL SUBSCRIBER
IDENTITY MODULE (USIM) INFORMATION AVN 4.0 – Dealer Best Practice
(TSB# 21-01-080H)
December 23, 2021
Updates to this Document
• TSB # 21-01-080H – Remedy Available
Date
12/23/2021
Dealers must perform this service campaign on all affected vehicles whenever an affected vehicle is in the shop for
any maintenance or repair.
Description of Campaign:
When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) may not be available. This
TSB# 21-01-080H describes the 3-part software to correct this condition and activate Blue Link Services.
Affected Vehicles:
•
•
•
•
•
•
•
•
•
Certain 2016-2018MY Sonata (LFa) equipped with standard AVN 4.0 Head Units
Certain 2017-2018MY Elantra (AD/ADa) equipped with standard AVN 4.0 Head Units
Certain 2017-2018MY Santa Fe Sport (AN) equipped with standard AVN 4.0 Head Units
Certain 2016-2017MY Tucson (TL) equipped with standard AVN 4.0 Head Units
Certain 2016MY Sonata Hybrid
(LF HEV) equipped with standard AVN 4.0 Head Units
Certain 2017-2018MY Santa Fe (NC) equipped with standard AVN 4.0 Head Units
Certain 2017-2018MY Sonata Plug-in Hybrid (LF PHEV) equipped with standard AVN 4.0 Head Units
Certain 2018MY Ioniq Electric (AE EV) equipped with standard AVN 4.0 Head Units
Certain 2017-2018MY Ioniq Hybrid (AE HEV) equipped with standard AVN 4.0 Head Units
The Fix:
Verify the USIM firmware is missing and update vehicle(s) as required per TSB #21-01-080H using the SD Cards provided.
NOTE: Customer must be enrolled into Blue Link. If not, no further action is required.
o Please note that dealer must take and submit a picture of the missing USIM information with STUI in
the GDS
o Please refer to the “GDSM and STUI Tips” section on Hyundai Tech Info website for the complete
guide on how to capture picture and video using STUI.
•
•
Estimated Repair Time (Based on Warranty Time): Up to 0.5 M/H
Recommended Technician Training Level: Certified with 6 months or more experience repairing Hyundai
systems with the GDS
Recommended Alternative Transportation:
It is advisable to have an SRC or other form of alternative transportation reserved for the customer(s) in anticipation of the
vehicle remaining at the dealership for additional repairs.
Customer Talk Tracks
It is highly recommended that all customers with an affected vehicle be fully educated on the purpose of performing the update
as well as the anticipated benefits and full functionality of Hyundai Blue Link Services.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No
Readiness: Are parts in stock to complete this campaign?
Yes – Provide customer with ETA
No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
Yes
No
Reception: Did you offer the customer Alternative Transportation?
Yes
No
Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Additional Training & Resources
Hyundai Learning Portal
No additional courses for this campaign.
Hyundaidealer.com
A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of that the service campaign is available
for the affected vehicles mentioned above.
Parts
•
Please note that a set of 3 SD Cards have been supplied to each Hyundai dealer for this campaign.
Warranty
•
•
•
Ensure that the photo of the missing USIM data is captured via STUI. The photo must be attached to the
campaign claim for submission. If the picture provided does not have the missing USIM data, the claim will be
subject to chargeback.
Submit claim on campaign claim entry screen
If a part that is not covered by this recall is found in need of replacement while performing this recall, and the affected
part is still within warranty, include it with the separate engine warranty claim. If the affected part is out of warranty,
submit a Prior Approval request for goodwill consideration prior to performing the work.
Customer FAQ
Q1: How long will it take to perform this update?
A1: It will take approximately 30 minutes to perform this update, but your vehicle may be needed longer if there are additional repairs
needed.
Q2: Does this update affect by Bluetooth functionality?
A2: This update has no effects on the Bluetooth connectivity of your vehicle.
Q3: Do I have to pay for this update?
A3: No, this is update is free of charge as long as your vehicle is eligible per the “Vehicle Information” screen in WEBDCS and is enrolled
in Blue Link.
Q4: Why am I not eligible to have this update performed on my car?
A4: Your vehicle is not part of the affected population and/or not enrolled in Blue Link.
Customer Notification
Owners will be mailed with notification letters in Quarter 1 of 2022 with a remedy letter for this service campaign.
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Updated information related to the specific recall or service
campaign
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
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TSB/Document ID: DBP972
Replacement Service Bulletin Number:
MFR Communication Date: 2021-12-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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