NHTSA ID Number: 10206363
Manufacturer Communication Number: 21-01-080H
TSB/Document Date: 2022-01-08
Summary
When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) information is not available. This bulletin describes the 3-part Software to correct this condition and activate Blue Link Services.
GROUP
NUMBER
CAMPAIGN
21-01-080H
MODEL(S)
DATE
Elantra (AD/ADa), Ioniq
Hybrid/Electric (AE HEV/
DECEMBER, 2021 EV), Santa Fe Sport (AN),
Technical Service Bulletin
Santa Fe (NC), Sonata/
Sonata Hybrid/Sonata
Plug-in (LFa/LF HEV/LF
PHEV), Tucson (TL)
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
IMPORTANT
*** Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle
is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai
Motor America's "Vehicle
Information" screen via WEBDCS to identify open Campaigns.
Description: When asked to provide the Modem Information, the Universal Subscriber Identity Module
(USIM) information is not available. This bulletin describes the 3-part Software to correct this condition
and activate Blue Link Services.
Applicable Vehicles: Certain 2016-18MY Sonata (LFa), 2017-18MY Elantra (AD/ADa), 2017-2018MY
Santa
Santa Fe Sport (AN), 2016-17MY Tucson (TL), 2016MY Sonata Hybrid (LF HEV), 2017-2018MY Santa
FeFe
Fe (NC), 2017-2018MY Sonata Plug-in Hybrid (LF PHEV), 2018MY Ioniq Electric (AE EV), 2017-2018MY
Ioniq Hybrid (AE HEV) equipped with Standard AVN 4.0 Head Units.
NOTICE
1) Customer must be enrolled into Blue Link. If not, no further action is required.
2) Take a photo of missing USIM information.
3) Ensure that the battery is sufficiently charged, and the vehicle is set to “IGN On” to prevent a
battery drain during the update.
4) Do not remove the SD Card or turn off the ignition switch during the update. This will prevent
the update from occurring.
5) If USIM is missing after update, or Blue Link does not activate, consult Service Desk (1-866433-2537).
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Parts Information:
Software Type
Model
Part Number
Sonata/Sonata
Hybrid/Sonata
Plug-in (LFa/LF
HEV/LF PHEV)
Santa Fe Sport
(AN)
Comment
A set of three
SD Cards have
been sent to
your Dealership.
Elantra (AD/ADa)
AVN Firmware
Flash
Image
CAMP972SDCARDS
Tucson (TL)
Santa Fe (NC)
Ioniq Electric/Ioniq
Hybrid (AE EV/AE
HEV)
Lost or
replacement
Cards can be
ordered through
your facing PDC
if needed.
NOTE: Firmware provided will include 3 separate SD cards: Enable, Disable, Recovery. After Firmware
Flash is complete, return original SD card back into the Customer’s vehicle, and confirm Blue Link
services are activated, and functional.
TSB #: 21-01-080H
Page 2 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Warranty Information:
Model
Op. Code
Operation
Op. Time
Causal Part
Elantra (AD)
96560F2100UAT
(AD)
Ioniq Electric &
Ioniq Hybrid
(AE EV/AE
HEV)
96560G2200PGB
(AE EV/AE HEV)
Santa Fe (NC)
Cause
Code
M73
ZZ3
96560B851004X
(NC)
10D193R0
Sonata Hybrid
(LF HEV)
96560E65004X
(LF HEV)
AVN 4.0 SW Flash
Sonata Plug-in
(LF PHEV)
0.5 M/H
96560E6UA04X
(LF PHEV)
Tucson (TL)
96560D32104X
(TL)
Sonata (LFa)
96560C20004X
(LFa)
10D193R1
96560F2100UAT
(ADa)
Elantra (ADa)
Santa Fe Sport
(AN)
Nature
Code
10D193R2
965604Z511 (AN)
Note 1: Capture photo of missing USIM data via STUI in the GDS. You must attach photo of missing
USIM data in order to submit the campaign claim. Claims submitted where the picture does not have
the missing USIM data will be subject to charge back.
Note 2: Submit Claim on Campaign Claim Entry Screen.
Note 3: If a part that is not covered by this campaign is found in need of replacement while performing
this service campaign and the affected part is still under warranty, submit a separate warranty claim
using the same repair order. If the affected part is out of warranty, submit a Prior Approval Request for
goodwill consideration prior to performing the work.
TSB #: 21-01-080H
Page 3 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Service Procedure:
Section A. Confirm USIM Data is Missing Prior to Firmware Flash
1.
Turn the vehicle On and select Confirm
on the Head Unit screen.
2.
Press the hard key SETUP button.
3.
Select Blue Link icon.
TSB #: 21-01-080H
Page 4 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
4.
Select Modem Information and verify
USIM and IMEI are displaying.
5.
If USIM information is missing, capture
photo using STUI in the GDS and
proceed to Section B.
NOTICE
Ensure RO or last 6 digits of the
VIN are written in the background
of the photo. Data must be clear
and visible.
NOTICE
•
•
It is required to take and submit a picture of the missing USIM information
with STUI in the GDS; claim will be subject to chargeback if required photo
is not taken.
Refer to the “GDSM and STUI Tips” section on the Hyundai Tech info
website for the complete guide on how to capture pictures and videos using
STUI.
TSB #: 21-01-080H
Page 5 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Section B. Install ENABLE Software
1.
Locate and remove SD card cover,
press SD card carefully, and remove
SD card found in-vehicle.
Insert ENABLE SD card back into head
unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-080H
Page 6 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Enable Update was already
completed.
7.
Confirm USIM data is present after the
update.
Refer to Section A, Steps 1-5 for
instructions.
TSB #: 21-01-080H
Page 7 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
8.
After verification, return to Blue Link
Settings and press Service Activation.
NOTICE
Enrollment may have already
occurred prior to this step.
Service Activation was renamed to
Reconfiguration for updated
head units.
TSB #: 21-01-080H
Page 8 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Section C. Install DISABLE Software
1.
Remove SD card cover, press SD card
carefully, and remove ENABLE SD
card.
Insert DISABLE SD card back into
head unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-080H
Page 9 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
After Update is complete, confirm
USIM data is present. Refer to
Section A, Steps 1-5.
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Disable Update was already
completed.
TSB #: 21-01-080H
Page 10 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
Section D. Install RECOVERY Software
1.
Remove SD card cover, press SD card
carefully, and remove DISABLE SD
card.
Insert RECOVERY SD card back into
head unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-080H
Page 11 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
After Update is complete, confirm
USIM data is present. Refer to
Section A, Steps 1-5.
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Recovery Update was already
completed.
Verify Blue Link Services are
working properly.
TSB #: 21-01-080H
Page 12 of 13
SUBJECT:
SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972)
7.
Remove SD card cover, press SD
carefully, and remove RECOVERY SD
Card.
Insert original SD card that was
removed in Section B, Step 1, back into
the head unit interface.
NOTICE
Confirm SW is up to date, and
Blue Link Services are functional.
• SOS & Service Link
• Remote Services
• Point of Interest (If
Customer is Subscribed)
8.
The service procedure is now complete.
TSB #: 21-01-080H
Page 13 of 13
SUBJECT:
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TSB/Document ID: 21-01-080H
Replacement Service Bulletin Number:
MFR Communication Date: 2021-12-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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