NHTSA ID Number: 10206361
Manufacturer Communication Number: 21-01-079G
TSB/Document Date: 2022-01-08
Summary
When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) information is not available. This bulletin describes the 3-part Software to correct this condition and activate Genesis
Connected Services (GCS).
GROUP
CAMPAIGN
DATE
December, 2021
NUMBER
21-01-079G
MODEL(S)
G80 (DH)
Technical Service Bulletin
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
IMPORTANT
*** Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle
is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Vehicle
Information" screen via WEBDCS to identify open Campaigns.
Description: When asked to provide the Modem Information, the Universal Subscriber Identity Module
(USIM) information is not available. This bulletin describes the 3-part Software to correct this condition
and activate Genesis Connected Services (GCS).
Applicable Vehicles: Certain 18MY G80 (DH) equipped with Standard AVN 4.5 Head Units.
NOTICE
1) Customer must be enrolled into Genesis Connected Services. If not, no further action is
required.
2) Take a photo of missing USIM information.
3) Ensure that the battery is sufficiently charged, and the vehicle is set to “IGN On” to prevent a
battery drain during the update.
4) Do not remove the SD Card or turn off the ignition switch during the update. This will prevent
the update from occurring.
5) If USIM is missing after update, or GCS does not activate, consult Service Desk (1-855-4436357).
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Parts Information:
Software Type
Model
Part Number
Image
Comment
A set of three SD
Cards have been
sent to your
Dealership.
AVN Firmware
Flash
DH
Lost or
replacement Cards
can be ordered
through your
facing PDC if
needed.
CAMP972SDCARDS
NOTE: Firmware provided will include 3 separate SD cards: Enable, Disable, Recovery. After
Firmware Flash is complete, return original SD card back into the Customer’s vehicle, and confirm
Genesis Connected Services are activated, and functional.
Warranty Information
Model
G80 (DH)
Op. Code
Operation
10D194R0 AVN 4.5 SW Flash
Op.
Time
Causal Part
Nature
Code
Cause
Code
0.5 M/H
96560-B1EB04X
M73
ZZ3
Note 1: Capture photo of missing USIM data via STUI in the GDS. You must attach photo of missing
USIM data in order to submit the campaign claim. Claims submitted where the picture does not have
the missing USIM data will be subject to charge back.
Note 2: Submit Claim on Campaign Claim Entry Screen
Note 3: If a part that is not covered by this campaign is found in need of replacement while
performing this service campaign and the affected part is still under warranty, submit a separate
warranty claim using the same repair order. If the affected part is out of warranty, submit a Prior
Approval Request for goodwill consideration prior to performing the work.
TSB #: 21-01-079G
Page 2 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Service Procedure:
Section A. Confirm USIM Data is Missing Prior to Firmware Flash
1.
Turn the vehicle On and select Confirm
on the Head Unit screen.
2.
Press the hard key SETUP button.
3.
Select Blue Link icon.
NOTICE
Both, the Hyundai AVN4.0 and
Genesis AVN4.5 Head Units,
display the Blue Link icon.
TSB #: 21-01-079G
Page 3 of 12
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
SUBJECT:
4.
Select Modem Information and verify
USIM and IMEI are displaying.
5.
If USIM information is missing, capture
photo using STUI in the GDS and
proceed to Section B.
NOTICE
Ensure RO or last 6 digits of the
VIN are written in the background
of the photo. Data must be clear
and visible.
NOTICE
•
•
It is required to take and submit a picture of the missing USIM information
with STUI in the GDS; claim will be subject to chargeback if required photo
is not taken.
Refer to the “GDSM and STUI Tips” section on the Hyundai Tech info
website for the complete guide on how to capture pictures and videos using
STUI.
TSB #: 21-01-079G
Page 4 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Section B. Install ENABLE Software
1.
Locate and remove SD card cover,
press SD card carefully, and remove
SD card found in-vehicle.
Insert ENABLE SD card back into head
unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-079G
Page 5 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Enable Update was already
completed.
7.
Confirm USIM data is present after the
update.
Refer to Section A, Steps 1-5 for
instructions.
TSB #: 21-01-079G
Page 6 of 12
SUBJECT:
SUBJECT:
8.
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
After verification, return to Blue Link
Settings and press Service Activation.
NOTICE
After Update is complete, confirm
USIM data is present.
Service Activation was renamed to
Reconfiguration for updated
head units.
NOTICE
Both, the Hyundai AVN4.0 and
Genesis AVN4.5 Head Units,
display Blue Link Settings.
TSB #: 21-01-079G
Page 7 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Section C. Install DISABLE Software
1.
Remove SD card cover, press SD card
carefully, and remove ENABLE SD
card.
Insert DISABLE SD card back into
head unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-079G
Page 8 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
After Update is complete, confirm
USIM data is present. Refer to
Section A, Steps 1-5.
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Disable Update was already
completed.
TSB #: 21-01-079G
Page 9 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Section D. Install RECOVERY Software
1.
Remove SD card cover, press SD card
carefully, and remove DISABLE SD
card.
Insert RECOVERY SD card back into
head unit interface.
2.
Press the hard key SETUP button.
3.
Scroll down and select System Info on
the head unit display.
NOTICE
Older units will display General
icon rather than System Info.
Proceed to select General if
System Info is not available.
TSB #: 21-01-079G
Page 10 of 12
SUBJECT:
SUBJECT:
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
4.
Press Update.
5.
Press OK and update will initiate.
6.
System will reboot when update is
complete.
Update may take up to 5-10 minutes.
NOTICE
After Update is complete, confirm
USIM data is present. Refer to
Section A, Steps 1-5.
If pop-up update appears after
“Update is complete” or after
power up, select Cancel. The
Recovery Update was already
completed.
Verify Genesis Connected
Services are working properly.
TSB #: 21-01-079G
Page 11 of 12
SUBJECT:
SUBJECT:
7.
FIRMWARE FOR MISSING USIM INFORMATION AVN 4.5 (SERVICE CAMPAIGN 904G)
Remove SD card cover, press SD
carefully, and remove RECOVERY SD
Card.
Insert original SD card that was
removed in Section B, Step 1, back into
the head unit interface.
NOTICE
Confirm SW is up to date, and
Genesis Connected Services are
functional.
• SOS & Service Link
• Remote Services
• Point of Interest (If
Customer is Subscribed)
8.
The service procedure is now complete.
TSB #: 21-01-079G
Page 12 of 12
SUBJECT:
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TSB/Document ID: 21-01-079G
Replacement Service Bulletin Number:
MFR Communication Date: 2021-12-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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