Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Infotainment screen turns red sporadically
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055846/6
EH
Approval

New customer code
Object of complaint

Complaint type Position

information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions functionality
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
functionality

Vehicle data
New Continental GT and New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*

2018
2019
2020
2021
2022
2019
2020
2021
2022

E
E
E
E
E
E
E
E
E

*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*

Gearbox code
*
*
*

Final drive code
*
*
*

New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*

MY
2020
2021
2022

Brand Designation Engine code
E
*
E
*
E
*

Documents
Document name
master.xml

Technical product information
Infotainment screen turns red sporadically

Transaction No.: 2055846/6

Customer statement / workshop findings
Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1)

Figure 1

Technical background
The operative should complete the questionnaire within the Measure section of this TPI, once completed the questionnaire should be
attached to an existing or already open DISS query the operative should await feedback before conducting any further work

Production change
Under investigation

Measure
NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)
MMI Screen malfunction description
Goes Blank
Fully or partially
Goes blurry
Fully or partially
Goes blue
Fully or partially
Goes White
Fully or partially
Unresponsive
Yes or No
Sound without image Yes or No
Image without sound Yes or No
Comment

Frequency of the failure
Every operation
Most operations
Occasionally
Happened once
In Specific conditions
Comment

Yes or No
Yes or No
Yes or No
Yes or No
Yes or No

Inputs or actions when failure occurs
At ignition cycle
Yes or No
In normal driving
Yes or No
When engaging reverse
Yes or No
During Top view engagement Yes or No
When selecting Media options Yes or No
When selecting Navigation options Yes or No
Other
Comment

Location of incident or when first observed
At customer home
Yes or No
Travelling on regular route Yes or No
Travelling on highway
Yes or No
Travelling in the City
Yes or No
Stationary at Traffic light Yes or No
Other
Comment

Reset Attempts
Operation resumed after short time
Operation resumed after vehicle left overnight
Operation resumed after ignition turned on/off
Other
Comment

Yes or No
Yes or No
Yes or No

If vehicle has been brought to the retailer for investigation, Technician should complete the following: How was
the car delivered to the workshop?

Towed
Driven
Comment

Yes or No
Yes or No

Has initial investigation been carried and can you confirm the following?
Customer concern can be replicated
Yes or No
Fault identified with DTC on ODIS log
Yes or No
Any rectification carried out using available existing TPI Yes or No
Comment

Has the vehicle been presented for the same problem before?
Is this a repeat concern?
Yes or No
If repeat, was there a repair carried out previously? Yes or No
Was the repair effective and fixed the problem then? Yes or No
Comment

Reset the Infotainment system as follows:
•

Press and hold the volume rotary switch (Figure 2) for 10 seconds

Figure
2
Does functionality return after resetting the Infotainment system? Yes
or No

Comment

NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)