Garage door opener cannot be programmed
Topic number

LI68.05-P-060306

Version

6

Function group

68.05 - Garage door opener

Date

8/25/21

Validity

204, 205 ,207, 212, 218, 166, 167, 172, 231, 222, 217,
257, 213, 253, 238, 177, 118, 247 with code 231 or 232

Reason for change

Minor wording edits

Complaint
The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview
mirror.

Cause
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage.
The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in
this case flashes green after programming.
When the handheld remote control is initialized with the integrated GDO, the distance between the handheld remote control and the GDO is too long or too short.
The maximum programming time of the hand transmitter was exceeded. The hand transmitter switches itself off
after 10s to 20s. However, the garage door opener needs up to 30s to learn the code.
The maximum programming time of the integrated GDO was exceeded. The integrated GDO has aborted programming unsuccessfully.
The GDO cannot be programmed after replacement (See #9).
The batteries of the hand transmitter are too weak.
A part of the signal was not registered correctly.
The GDO is not programmed to US standards.
Errors with Chamberlin MyQ, Liftmaster MyQ, or Craftsman AssureLink systems causing loss of synchronization.

Remedy
Note: The numbering of the remedies refers to the numbering of the causes.

1.
2.
3.
4.

Installation of a universal receiver. Order via the Homelink Hotline.
In the case of garage door drives with rolling code system, synchronization of the garage door drive must also
be performed.
Keep the correct distance when initializing! This can vary between 5 and 20 cm depending on the system. If the
initialization attempt is unsuccessful, repeat the initialization process, changing the distance between the hand
transmitter and the mirror.
Actuate the hand transmitter again. As soon as the LED on the hand transmitter goes out, release the button on
the hand transmitter and press it again.

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© Copyright Mercedes-Benz AG

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5.
6.
7.
8.
9.
10.
11.
12.

Change the position of the hand transmitter and then start programming again.
Perform initial startup of the replacement part via Xentry Diagnostics (See #9).
Replace the battery/batteries of the hand transmitter.
Repeat the programming (initialization) of the integrated garage door opener.
Country code incorrectly selected in Xentry. (Control Units -> Body -> Drivers-Side SAM -> Lin Bus: Garage
Door Opener -> Adaptations -> Configuration -> Manual Settings -> Country Code).
Potential error from QuickTrain process potentially due to rapid pressing of HomeLink button to enroll into motor head, programming out of range, interference from other transmitter button press during programing, opener
being Security+2.0 but not feedback capable or does not have QuickTrain feature.
For Feedback Capable Openers (MyQ/AssureLink): Customer can erase HomeLink channel and re-program the
system. Ensure customer does NOT rapidly press the HomeLink button. Allow time for the door opener to stop
moving after the first HomeLink button Press
For Non-Feedback Capable Openers: If the system is Security+2.0 but is not feedback capable, the customer
can press the Learn Button on the opener motorhead and re-enroll the HomeLink into the motorhead. The customer should not be instructed to retrain their HomeLink - simply re-enroll the trained HomeLink button in the
opener.

Note: For additional programming support, you may also contact the Homelink Hotline.
HomeLink® hotline 1-800-355-3515 (free of charge)

Symptoms
Body > Interior equipment > Garage door opener > Cannot be programmed

Operation numbers/damage codes
Op. no.

Operation text

25.08.2021 15:09:32
© Copyright Mercedes-Benz AG

Time

JKANTAR

Damage
code

Note

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