1. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual (WSM)
procedures in section 100-02.
NOTE: The front and rear wheel tire assemblies will remain on the vehicle while bleeding the brake
calipers.
2. Bleed the brakes. Please follow WSM procedures in Section 206-00.
3. Using a suitable Brake/Clutch System Pressure Bleeder/Filler, such as the Flo-Dynamics®
BrakeMate JR™ brake flush machine, install the bleeder adapter to the brake master cylinder reservoir
and attach the bleeder tank hose to the fitting on the adapter.
NOTE: When using a suitable Brake/Clutch System Pressure Bleeder/Filler ensure that you are using the
correct adapter cap.The cap should fit tight/snug on the brake master cylinder reservoir.To ensure
a proper fit to the brake master cylinder while using the power bleeder, it is recommend to use
adapter 199-40100045 available through Rotunda or adapter BA04 SP available through NORCO
INDUSTRIES©. The cap can be manually adjusted and tightened by moving the bands of the cap
with your hands to further ensure a proper fit. See Figure 18.

BA04 SP

1729I

FIGURE 18

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

STUD FOR
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STUD FOR
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ATTACHMENT III
PAGE 16 OF 21
RECALL 21N11

4. Turn off the pressure bleeding machine and remove the adapter cap from the master cylinder
reservoir – The pressure bleeder will be used one last time for a final bleed after the next
step (IDS Routine).
5. Verify the brake system connections are secure and functioning properly (master cylinder cap,
bleeder screws, etc.) prior to performing the IDS Routine.
NOTICE: The Integrated Diagnostic Software (IDS) ABS service bleed procedure must be performed.
6. Select the "Tool Box" tab then "Chassis", "Braking" then "ABS Service Bleed". See Figure 19.
7. Follow the on screen prompts to complete the procedure.
• Using IDS perform the ABS service bleed a total of FIVE times.

1729V

FIGURE 19

STUD FOR
MISSING NUT
1729W

FIGURE 20
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

STUD FOR
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STUD FOR
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PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
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RECALL 21N11

1729Y

FIGURE 21
8. Repeat the “Brake Fluid Change Procedure” (Steps 1 through 3, above), while bleeding an additional
2 to 3 oz. from each bleeder screw.
• It is not necessary to perform the ABS service bleed during the secondary bleed.
9. Adjust the brake fluid level in the master cylinder reservoir to the "Max" line.
10. Reassemble the vehicle and ensure the vehicle is secure by reversing the removal procedure.
11. Before returning the keys to the customer, perform a road test to determine the status of the brake
pedal. Since the vehicle has a new HCU installed, there should be no deterioration in the
brake pedal.
STUD
12. If the condition of the pedal is worse than experienced during the initial road test, or if the pedal
goesFOR

MISSING
NUT
to the floor, this may be an indication that air has been introduced into the brake system.
STUD
FOR
NOTE: It may be necessary to step outside these technical instructions and complete normal workshop
MISSING
NUT
manual diagnostics for low or spongy brake pedal in WSM Section 206-00 Brake System –
General Information, Diagnosis and Testing to resolve a customer's brake system concern.
STUD FOR
MISSING NUT
• Brake fluid leaks and/or air in the system: INSPECT the system for leaks. REPAIR as necessary.
BLEED the system.
PLACE COPY HERE
• Brake master cylinder CARRY OUT the Brake Master Cylinder Component Test
• Brake calipers and/or guide pins: INSPECT the brake calipers and guide pins
PLACE COPY HERE
• Brake flexible hose: INSPECT the brake flexible hoses during brake application.
• Complete the Brake System Inspection.
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

DTCs C1095, B1342, B1483, and B1676

ATTACHMENT III
PAGE 18 OF 21
RECALL 21N11

1. If DTC B1676 is present in the IDS, ensure the vehicle’s 12V battery is hooked up to a battery charger.
This DTC must be resolved prior to attempting to resolve other DTCs or replacing any parts. Please
follow WSM procedures in Section 206-09.
2. If DTC B1483 is present in the IDS, Please follow WSM procedures in Section 206-09.
3. If DTC B1342 is present in the IDS, Please follow WSM procedures in Section 206-09.
4. If DTC C1095 is present in the ABS and is present in IDS, follow this pinpoint test below:
NOTE: You will be required to attach the IDS Log View file in PDF format to the SSSC Contact form.
NOTE: Once the DTCs are resolved to return back to the IDS service function if no parts have been
replaced.

NORMAL OPERATION
The operating voltage required to supply the hydraulic pump motor is in a range between 10 and 16
volts. Fused battery voltage for the hydraulic pump is supplied to the ABS module from Battery Junction
Box (BJB) fuse 8 (40A) SBB08 (VT/RD) along circuit SBB08 (VT/RD). Ground for the hydraulic pump is
provided through the ABS module along circuit GD123 (BK/GY).
DTC C1095 (ABS Hydraulic Pump Motor Circuit Failure) — If the ABS module detects an open circuit,
a short to voltage or ground or a defective internal power transistor during normal operation or the ABS
module self-test, DTC C1095 will be set. The ABS module will command the pump motor ON for 100 ms
(±6 ms), then command the motor OFF and measure the voltage produced by the motor after 6 ms. If
the voltage indicates that the motor is spinning at less than 500 rpm, there may be a locked motor. If this
condition is detected 4 times, then DTC C1095 will be set. The pump motor is also checked for an open
circuit 2 seconds after the most recent successful pump motor off command. If the pump motor feedback
remains greater than 0.75 volt for more than 50 ms (±6 ms) after these conditions have been met, then
DTC C1095 will be set.
This pinpoint test is intended to diagnose the following:
• Fuse
• Wiring, terminals or connectors
• Hydraulic Control Unit (HCU)
• ABS module
NOTE: RECORD THE ANSWER TO EACH STEP OF THE PINPOINT TEST BELOW AND INCLUDE IN
THE SSSC CONTACT.
PINPOINT TEST E : DTC C1095
NOTICE: Use the Flex Probe Kit for all test connections to prevent damage to the wiring terminals.
Do not use standard multimeter probes.
E1 CHECK THE ABS PUMP MOTOR
• Ignition OFF.
• Ignition ON.
Is the ABS pump motor running all the time?
Yes GO to E2.
No GO to E3.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

ATTACHMENT III
PAGE 19 OF 21
RECALL 21N11

E2 CHECK THE ABS MODULE CONNECTOR
• Ignition OFF.
• Disconnect: ABS Module C135 .
• Check the connector for:
- corrosion.
- pushed-out pins.
- spread terminals.
Is the connector undamaged and free of any corrosion?
Yes - INSTALL a new ABS module and HCU . REFER to Anti-Lock Brake System (ABS)

Module and Hydraulic Control Unit (HCU) in this section. CLEAR the DTCs. REPEAT the

self-test.
No - REPAIR as necessary. CLEAR the DTCs. REPEAT the self-test.
E3 CHECK THE PUMP MOTOR OUTPUT COMMAND (PMP_MOTOR)
• Enter the following diagnostic mode on the scan tool: DataLogger — ABS .
• Toggle the PMP_MOTOR output command ON.
Does the ABS pump motor run for approximately 2 seconds?
Yes - TOGGLE the PMP_MOTOR output command OFF. GO to E4.
No - TOGGLE the PMP_MOTOR output command OFF. CLEAR the DTCs. CYCLE the ignition
switch. RETRIEVE and RECORD the ABS module DTCs. If DTC C1095 is retrieved, GO

to E5. For all other ABS module DTCs, GO to the ABS Module DTC Chart.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

ATTACHMENT III
PAGE 20 OF 21
RECALL 21N11

E4 CHECK FOR RETURNING ABS MODULE DTCs
• Enter the following diagnostic mode on the scan tool: Self Test — ABS Module .
• Retrieve and record the ABS module DTCs.
Are any ABS module DTCs present?
Yes - If DTC C1095 is retrieved, INSTALL a new HCU . REFER to Hydraulic Control Unit

(HCU) in this section. CLEAR the DTCs. REPEAT the self-test. For all other ABS module

DTCs, GO to the ABS Module DTC Chart.
No - The system is operating correctly at this time. The concern may have been caused by a

loose or corroded connector. CLEAR the DTCs. CARRY OUT the self-test with the brake

pedal not applied.
E5 CHECK THE VOLTAGE TO THE ABS MODULE
NOTE: The degas bottle may need to be positioned aside to access the ABS module connector.
• Ignition OFF.
• Disconnect: ABS Module C135 .
• Ignition ON.
• Measure the voltage between ABS module C135-1, circuit SBB08 (VT/RD), harness side and
ground.

+

--

N0064271

FIGURE 22

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

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ATTACHMENT III
PAGE 21 OF 21
RECALL 21N11

Is the voltage greater than 10 volts?
Yes - GO to E6.
No - VERIFY BJB fuse 8 (40A) is OK. If OK, REPAIR circuit SBB08 (VT/RD). CLEAR the

DTCs. REPEAT the self-test. If not OK, REFER to the Wiring Diagrams manual to identify the

possible causes of the circuit short.
E6 CHECK CIRCUIT GD123 (BK/GY) FOR AN OPEN
• Measure the resistance between ABS module C135-16, circuit GD123 (BK/GY), harness side
and ground.

+

--

N0064270

FIGURE 23
Is the resistance less than 5 ohms?
Yes - GO to E7.
No - REPAIR circuit GD123 (BK/GY). CLEAR the DTCs. REPEAT the self-test.
E7 CHECK FOR CORRECT ABS MODULE OPERATION
• Ignition OFF.
• Disconnect: ABS Module C135 .
• Check the connector for:
- corrosion.
STUD FOR
- pushed-out pins.
MISSING NUT
- spread terminals.
• Connect: ABS Module C135 .
STUD FOR
• Make sure the connector seats correctly, then operate the system and verify the concern
is still
MISSING
NUT
present.
STUD FOR
Is the concern still present?
Yes - INSTALL a new ABS module and HCU . REFER to Anti-Lock Brake System (ABS)MISSING NUT

Module and Hydraulic Control Unit (HCU) in this section. CLEAR the DTCs. REPEAT the
PLACE COPY HERE

self-test.
No - The system is operating correctly at this time. The concern may have been caused by a
PLACE COPY HERE

loose or corroded connector. CLEAR the DTCs. REPEAT the self-test.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

PLACE COPY HERE

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 21N11
Mr. John Sample
123 Main Street
Anywhere, USA 12345
January 2022
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?

Your vehicle may have an improperly stuck-open valve in the brake
system’s hydraulic control unit (HCU) that may cause you to experience
extended brake pedal travel after the recall remedy for 19S54 or 20S14 was
performed on your vehicle with the VIN listed above. As the repair can be
expensive, we are pleased to let you know that, for your peace of mind,
Ford Motor Company is offering a customer satisfaction program for your
HCU.

What is the effect?

This program is available on your HCU for a total of 15 years from your
vehicle warranty start date. If your vehicle has already exceeded the time
listed above, this customer satisfaction program will last through December
31, 2022. Customer satisfaction program eligibility is automatically
transferred to subsequent owners.
NOTE: This one-time repair is only available after safety recall
program 19S54 or 20S14 - DOT 3 Brake Fluid and Anti-Lock Brake
System Function has been completed.
Contact your dealer to confirm that 19S54/20S14 has been completed, or if
you have additional questions.
Also, if you were previously told that you would be charged for part of the
recall remedy under 19S54/20S14, this one-time repair is now available.

What will Ford and
your dealer do?

If your vehicle's HCU requires replacement due to an extended brake pedal
travel concern and your vehicle is within the indicated time limitation, Ford
Motor Company has authorized your dealer to replace the HCU free of
charge (parts and labor). This is a one-time repair program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.

© Copyright 2021 Ford Motor Company

Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?

You do not need to return to your dealer for this repair unless you have an
extended brake pedal travel concern. Please keep this letter as a reminder
of the customer satisfaction program for your HCU. If the HCU requires
replacement, and your vehicle is within the indicated time limitations,
contact your dealer to schedule a service appointment. Provide the dealer
with the VIN of your vehicle to schedule a service appointment for Customer
Satisfaction Program 21N11. The VIN is printed near your name at the
beginning of this letter. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

COVID-19
(CORONAVIRUS)

Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.

Do you need a rental
vehicle?

If your dealer determines that an HCU is required and needs your vehicle
overnight, your dealer is authorized to provide a rental vehicle for your
personal transportation at no charge (except for fuel, insurance, and tax)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before June 30, 2022. To avoid delays,
do not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.

© Copyright 2021 Ford Motor Company

RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division

© Copyright 2021 Ford Motor Company

The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 21N11
January 2022
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you
receiving this notice?

Your vehicle may have an improperly stuck-open valve in the brake
system’s hydraulic control unit (HCU) that may cause you to experience
extended brake pedal travel after the recall remedy for 19S54 or 20S14 was
performed on your vehicle with the VIN listed above. As the repair can be
expensive, we are pleased to let you know that, for your peace of mind, The
Lincoln Motor Company is offering a customer satisfaction program for your
HCU.

What is the effect?

This program is available on your HCU for a total of 15 years from your
vehicle warranty start date. If your vehicle has already exceeded the time
listed above, this customer satisfaction program will last through December
31, 2022. Customer satisfaction program eligibility is automatically
transferred to subsequent owners.
NOTE: This one-time repair is only available after safety recall
program 19S54 or 20S14 - DOT 3 Brake Fluid and Anti-Lock Brake
System Function has been completed.
Contact your dealer to confirm that 19S54/20S14 has been completed, or if
you have additional questions.
Also, if you were previously told that you would be charged for part of the
recall remedy under 19S54/20S14, this one-time repair is now available.

What will Lincoln and
your dealer do?

If your vehicle's HCU requires replacement due to an extended brake pedal
travel concern and your vehicle is within the indicated time limitation, The
Lincoln Motor Company has authorized your dealer to replace the HCU free
of charge (parts and labor). This is a one-time repair program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to

© Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand

performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?

You do not need to return to your dealer for this repair unless you have an
extended brake pedal travel concern. Please keep this letter as a reminder
of the customer satisfaction program for your HCU. If the HCU requires
replacement, and your vehicle is within the indicated time/mileage
limitations, contact your dealer to schedule a service appointment. Provide
the dealer with the VIN of your vehicle to schedule a service appointment
for Customer Satisfaction Program 21N11. The VIN is printed near your
name at the beginning of this letter. Your dealer will replace the part at no
charge.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as reserving parking in certain locations and
controlling certain functions on your vehicle (lock or unlock doors, remote
start) if it is equipped to allow control.

COVID-19
(CORONAVIRUS)

Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used
for Pickup & Delivery* both before and after each vehicle is serviced. In
most places, vehicle service has been deemed a critical service. Please
contact your local dealer to confirm current service hours. For more
information on how Lincoln and your local dealer are working hard to keep
you on the road during these challenging times, please visit
owner.lincoln.com.

Do you need a rental
vehicle?

If your dealer determines that an HCU is required and needs your vehicle
overnight, your dealer is authorized to provide a rental vehicle for your
personal transportation at no charge (except for fuel, insurance, and tax)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before June 30, 2022. To avoid delays,
do not send receipts to the Lincoln Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate that you are the
current owner.

© Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
The Lincoln Motor Company

© Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand