Status

Issuer

-

Status Date

Partner

3 US 7510 Volvo Cars North America

Issue Date

2008-05-20

Reference

SMB 23 -139 / PB 23 - 139

Func Group

2341

Func Desc

fuel tank

Released
2008-05-20

Attachment
File Name

File Size

Attachment TJ 16683.doc.pdf

0.6863 MB

Vehicle Type
Type

Eng

Eng Desc

Sales

Body

Gear

Steer

Model Year

Plant

Chassis range

854

1994 -1997

-

855

1994 -1997

-

CSC Customer Symptom Codes
Code

Description

XY

Fuel system/Fuel leakage

DTC Diagnostic Trouble Codes

Text
DESCRIPTION:
Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor vehicle

safety exists in certain model year 1994-1997 Volvo 850 vehicles.
In certain cases, after prolonged exposure to extreme heat, the fuel tank may develop
seepage at the heat shield attachment. This is because the heat shield attachment locations
may not meet certain Volvo specifications. When this occurs, a fuel odor may be present.

Fuel seepage in the presence of an ignition source may result in a fire.
SERVICE:
See attachment.

https://tie.volvocars.net/View_journal_listAction.do?dispatch=singlePrintJournal

7/21/2011

SUBJECT

Recall Campaign 139: Inspecting the fuel tank and
installing rubber dampers MY 94-97 850

GROUP

PARTS MGR

SERVICE MGR

PAGE

MARKET

United States

COPY TO / CIRCULATIONS (PLEASE INITIAL)
GENERAL MGR

NO

23

SALES MGR

DATE

YEAR

MONTH

DAY

2004

09

23

139
1 of 3

Reference Bulletins: TNN 23-24, SMB 23-139

Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor vehicle safety exists in
certain model year 1994-1997 Volvo 850 vehicles.
In certain cases, after prolonged exposure to extreme heat, the fuel tank may develop seepage at the heat shield
attachment. This is because the heat shield attachment locations may not meet certain Volvo specifications.
When this occurs, a fuel odor may be present.
The ONLY vehicles involved in this recall are MY1994 through MY1997 850 vehicles currently
registered in the following seventeen states: California, Arizona, New Mexico, Texas, Louisiana,
Mississippi, Alabama, Georgia, South Carolina, Florida, North Carolina, Tennessee, Arkansas,
Oklahoma, Utah, Nevada and Hawaii.
Information on vehicles in the remaining US states and Canada will be distributed in the near future, where
Volvo will implement this repair as a Service Campaign.
Note: This will be a staggered launch of customer notification letters between 9/24/04 and
approximately 10/29/04. Please see customer notification launch schedule information for the 17
affected states.
The corrective action will be to inspect the fuel tank for seepage or cracks at the heat shield attachment points.
To prevent possible further occurrence of fuel seepage, a bushing will be installed to each of the heat shield
attachment points on the fuel tank. The bushing will alleviate any further stress on the attachment points. In the
rare case that fuel seepage or crack's are found the fuel tank will be replaced.
Approximately 78,000 vehicles in US (only) involved.

"Fixed Right — First Time"

Printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste.
© 2004 VOLVO CARS OF NORTH AMERICA, LLC

SUBJECT

NO

GROUP

Recall Campaign 139

23

139

DATE

PAGE

2004-09-23

2 of 3

Customer Notification launch schedule
Stage I
Total of 10,000 customer letters, divided between the following states, will be mailed on 9/24/04. Part
allocation will consist of 50% of the rubber damper and flange nuts based on the number (10,000) of
customer letters sent out in each stage of launch. You will receive your allocations prior to the release of
customer letters.
Stage I parts allocation will be sent to the below states starting on or about the week of September 20th:
Alabama
Arkansas
Mississippi
New Mexico
Utah
Arizona
Louisiana
Nevada
South Carolina

Stage II
Approximately 30,000 letters divided between the following states. will be mailed on 10/22/04.
Approximately 50% percent of customers in each of the below stage II states will be contacted. Part
allocation will consist of 50% of the rubber damper and flange nuts based on the number (30,000) of
customer letters sent out in each stage of launch. You will receive your allocations prior to the release of
customer letters.
Stage II parts allocation will be sent to the below states starting on or about the week of October 11th:
California
Georgia
North Carolina
Tennessee
Florida
Hawaii
Oklahoma
Texas

Stage III
Approximately 38,000 remaining customer letters, divided between the following states will be sent on
10/29/04. The remaining 50% of customers will be contacted in each of the below sates. Parts
allocation will consist of 50% of the rubber damper and flange nuts based on the number (38,000) of
customer letters mailed in each stage of launch. You will receive your allocations prior to the release of
customer letters.
Stage III parts allocation will be sent to the following states starting on or about the week of October 18th:
California
Georgia
North Carolina
Tennessee
Florida
Hawaii
Oklahoma
Texas

The following part numbers apply:
Part Number

Description

Qty

8629586
945407

Rubber damper
Flange nut

3 or 4 *
3 or 4 *

* See TNN 23 - 24 for details on require quantities per vehicle
Parts Bulletin

SUBJECT

NO

GROUP

Recall Campaign 139

23

DATE

139

PAGE

2004-09-23

3 of 3

Parts allocation will consist of 50% of rubber damper and flange nuts which will be sent during the
week prior to your states launch date of customer letters. Refer to above launch stage schedule
allocations will be based on customer letters in your state. You will receive your allocations prior to the
release of customer letters. After this allocation you may order additional quantities using normal
ordering procedures. Note - Please set your DMS to "Manual Order" on this part number so that you
may monitor and limit your orders to actual demand.
A complete Vehicle Campaign List will be posted on VRC2 in the Reports Menu under Service Tab for 75
days from date of launch. This list details all affected vehicles that are on record as being retailed or currently
in stock at your facility. This report is only current at time of launch and vehicle eligibility must be confirmed
via VRC2.

Tank Replacement
If a fuel tank is required, and this should only be in rare occasions - fuel tank (P/N 8631059 and P/N 8676687)
will remain on order restriction. Refer to Volvo Vision under Parts inquiry screen for parts released criteria.
Replaced tanks will be required to be held for inspection by regional Volvo representative. Please store and
dispose fuel tanks according to your local state regulations.
The following part number apply depending on the vehicle emissions code (see TNN 23-24 and SMB 23-139
for details).
Cars with Emission code 0, 1, 2, 5, 6
Material

Quantity

Fuel tank
Gasket
Gasket
Nut
Nut
Fuel level sensor *
Hose clamp
Hose
Hose clamp
Gasket
Protecting plate *

1
1
1
1
1
1
1
1
2
1
1

Part Number
8631059
9447141
9447142
3501322
9142607
9480918 *
989879
969106
9142053
6842188
9470378 *

* only applies to M/Y 1994

Cars with Emission code 3, 4
Material
Fuel tank
Gasket
Gasket
Nut
Nut
Gasket
Hose
Hose clamp
Tensioning band
Tensioning band
Protecting plate

Quantity
1
1
1
1
1
1
1
1
1
1
1

Part Number
8676687
9447141
9447142
3501322
9142607
6842188
9480050
989879
9454593
9463196
3531436

Parts Bulletin

IMPORTANT RECALL NOTICE
[RECALL 139: INSPECTING THE FUEL TANK AND INSTALLING
RUBBER DAMPERS
SAMPLE OWNER NOTIFICATION LETTER
UNITED STATES]

September 2004

Dear Volvo Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
The reason for this campaign:
Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor
vehicle safety exists in certain model year 1994-1997 Volvo 850 vehicles.
In certain cases, after prolonged exposure to extreme heat, the fuel tank may develop
seepage at the heat shield attachment. This is because the heat shield attachment locations
may not meet certain Volvo specifications. When this occurs, a fuel odor may be present.
Fuel seepage in the presence of an ignition source may result in a fire.
Corrective Action:
Your Volvo retailer will inspect the vehicle's fuel tank for fuel seepage or cracks at the
heat shield attachment points. The fuel tank will be replaced if any seepage or a crack is
found. To prevent future occurrence of fuel seepage, your Volvo retailer will install a
bushing to each of the heat shield attachments on the fuel tank.
What you need to do:
As with any combustible fluid, a fuel leak can be very dangerous when in contact with an
ignition source. Given the nature of this defect, we strongly advise contacting an
authorized Volvo retailer and having this recall performed as soon as possible. This
inspection will be completed at no cost and will take approximately one hour. In rare
cases more time may be needed. Due to service scheduling, your Volvo retailer may
require your vehicle for a longer period of time.

If you previously paid to have your fuel tank repaired or replaced to address the problem
covered by this recall, Volvo will honor your receipt with a refund. Please contact your
Volvo retailer for details.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to
answer your questions, please contact Volvo Customer Care at 7 Volvo Drive Rockleigh,
New Jersey 07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 7:00
P.M. Eastern Time. You may also e-mail us at [email protected].
We have advised the National Highway Traffic Safety Administration (NHTSA) that we
are conducting this recall. If you are unable to have this procedure performed without
charge and within a reasonable period of time, you may contact the NHTSA Auto Safety
Hotline at 1-888-327-4236 or write to the Administrator, National Highway Traffic Safety
Administration, 400 Seventh Street SW, Washington, DC 20590.
Federal law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days. Lessor means a person or entity that is
the owner, as reflected on the vehicle title, of any five or more leased vehicles.
Your safety and continued satisfaction with your Volvo and the Volvo organization are
very important to us. We apologize for any inconvenience this may cause and we
appreciate your cooperation in arranging to have this important service completed as
quickly as possible.
Sincerely,
Eunice Stern
Manager, Customer Care
Please note: According to Insurance Institute for Highway Safety President Brian
O’Neill, “It is very important that owners of vehicles in which safety-related problems
have been identified take those vehicles back to dealerships as soon as they receive notice
of a recall or service campaign. Such notices should not be ignored or taken lightly.
There is just no reason to drive around in a vehicle with a safety-related defect.”